All posts in: Artificial Intelligence

March 2, 2021

Financial Coaching for Everyone!

Banking, Financial Services, and Insurance (BFSI) companies  have long known that consumer financial wellness is their own financial wellness. After all, if consumers are better off financially, they can buy…

February 5, 2019

The Case for Case-Based Reasoning

AI Reasoning Guides Customer Service When it comes to knowledge technologies for customer engagement, Case-Based Reasoning (CBR) tops the list in guiding not only search but also decisions and process.…

February 10, 2017

AI Everywhere

AI is in the hype cycle at the moment. Ashu Roy, eGain CEO, and John Connors, Senior Director of Digital Transformation at eGain, believe that AI is not new, but…