All posts in: Artificial Intelligence

March 7, 2023

Gartner MQ for Enterprise Conversational AI Platforms: eGain, The New Kid in the Block And The Only KM Vendor to be Included!

The 2023 MQ report for Conversational AI Platforms (CAIP) was just published. We did not participate in the 2022 MQ for CAIP, which I believe to be the first one…

Continue ReadingGartner MQ for Enterprise Conversational AI Platforms: eGain, The New Kid in the Block And The Only KM Vendor to be Included!
June 15, 2019

We like “Artificial” when it comes to intelligence for customer service (no offense to all-natural aficionados!)

There’s no question Artificial Intelligence (AI) for business is red hot, and AI for customer service is white hot! It could understand customers through natural language processing and answer questions…

Continue ReadingWe like “Artificial” when it comes to intelligence for customer service (no offense to all-natural aficionados!)
June 26, 2018

Artificial Intelligence (AI) Knowledge: The Platinum Bullet for Customer Service Transformation

Telco giant speeds up agent time to competency by 100%, First-Contact Resolution by 37%, NPS by 20%, while reducing advisor training time by 43% Communication service provider improves interaction compliance…

Continue ReadingArtificial Intelligence (AI) Knowledge: The Platinum Bullet for Customer Service Transformation
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