Posts filed under analytics

October 19, 2021

What’s New in eGain 21

Gartner and Forrester consistently rate our solution #1 in knowledge-powered customer engagement. With eGain 21, we have raised the bar yet again! In eGain 21, we’ve organized our customer engagement…

July 30, 2014

A big challenge and a bigger opportunity

The gap between digital and voice capabilities persist Most business leaders and digital transformation executives I have met over the past year recognize the gap between their digital engagement capabilities…