Podcasts

Optimizing Amazon Connect with eGain Analytics

In this episode, James Hunt from eGain shares the story of how eGain Analytics is helping Amazon Connect customers to measure, manage and optimize their contact centers.

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Mind the Advice Gap

Consumers look to brands to provide advice and guidance. However, brands are under-delivering. Why? Traditional approaches aren’t sufficient to support the needs of the workforce and the changing expectations of consumers.

Join Mike Vermillion and Jennifer White from J.D. Power and Evan Siegel from eGain to know how new technologies and strategies available can help brands close the gap.
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Knowledge Cast Product Spotlight

In this episode of Product Spotlight, Joe Hilger speaks with Ashu Roy, CEO of eGain Corporation.
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Are you ready to move beyond responding to service requests to coaching customers in their interests?

Join Dennis Wakabayashi and the CEO at eGain Corporation, Ashu Roy, as they discuss the evolution of digital customer service in the information economy.
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Knowledge dimensions
The many factors of knowledge management in the age of disruptive work

In this episode, host Burt Rea is joined by eGain’s Ashu Roy, Dell’s Bruce Sanchez, and Deloitte’s Steve Lancaster-Hall to explore organizations’ knowledge management challenges from three perspectives.
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Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty

Helping banking customers improve their financial situations means providing them with the tools and support to understand and change their financial behaviors. The key is catching consumers at their moment of frustration so you can identify and solve their problems together. When companies deliver personalized advice with empathy and without judgment, customers become more open to guidance for achieving their financial goals.
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