MAY 2022

May 25—26

Digital Transformation in Insurance Conference
The Waldorf Hilton, London

May 26—27

Customer Service & Experience 2022, a Reuters Events program
San Diego Mission Bay Resort

JUNE 2022

June 06—08

Shoptalk Europe
Booth #A39
ExCel, London

June 12—16

Cisco Live! 2022
Las Vegas, Nevada

June 14—15

CCW Europe Digital Summit

June 20—24

Customer Contact Week Las Vegas
Booth #641
Caesars Forum, Las Vegas

June 21—22

Insurance Innovators | Summer Festival
Hilton Munich

June 27—28

Insurance Innovators | USA
Booth #27
Music City Center, Nashville

JULY 2022

July 19—20

The Conference for CX Innovators in Financial Services (CXFS)
The Cross-Industry Conference for CX Innovators (NGCX)
Co-located at Renaissance Boston Waterfront Hotel


November 14—16

Logo The Financial Brand Forum
Financial Brand Forum
Booth #242
Aria Resort Hotel, Las Vegas

November 15

ACT-IAC CX Summit 2022
Washington, DC
8.30 am—05.00 pm EDT


May 17

Webinar with Customer Contact Week Digital Europe
Knowledge Hub: The Missing Ingredient for the Successful Digital Transformation of Customer, Employee, and Business Experience

May 12

Five9 CX Summit EMEA 2022

May 03—04

BCBS National Summit
Booth #738
Marriott Orlando World Center

April 28

Webinar with DestinationCRM
Knowledge Hub: The Missing Ingredient in Digital CX and EX Transformation

April 27

CCA Leaders Summit 2022
Hilton Doubletree, Glasgow

April 26—28

Baltimore Convention Center, Baltimore, MD

April 19

Webinar with GovExec
Knowledge Hubs: The Missing Ingredient in Digital Transformation of Citizen Service

March 30

Webinar with Benchmark Portal
Knowledge Hubs | Turbocharge your CX and AX with KX (Knowledge-Guided Experience)
11 am Pacific Time / 2 pm Eastern Time

March 29-30

Digital Integration in Wealth Management 2022
Park Plaza Victoria London

March 16-17

Call and Contact Center Expo
Gold Sponsor, Booth #3009
Las Vegas Convention Center

March 15-16

Insurtech Insights Europe 2022
InterContinental London – The O2

March 15, 2022

Webinar with MyCustomer
Why Knowledge Management is the Missing Ingredient in the Digital Transformation of CX

March 15, 2022

Webinar with KMWorld
Transforming Customer Experience with Knowledge Management

March 02, 2022

Webinar with Financial Brand
The Broken Bank and Credit Union Sales: How to Fix, Scale, and Transform

March 01-02, 2022

CCW Europe Exchange logo

Customer Contact Week Europe Exchange
Hilton London Syon Park, London

February 28-March 03, 2022

MWC Barcelona
Barcelona, Spain

February 22, 2022

Chief Customer Officer Live Series UK
Virtual Roundtable

February 09-10, 2022

Future of the Contact Centre

February 08, 2022

Webinar with KMWorld
The Top Trends in KM for 2022

January 26, 2022

KM Institute Presents
Knowledge Hubs for Digital CX Transformation: What, Why, and How
Speaker: Sam Hahn, VP of Technology, eGain

January 25-26, 2022

15th Annual International Customer Experience Management (ICEM) Summit London

Keynote speaker: Stephen Kennedy, Director, Pre-Sales, eGain

January 12, 2022

Webinar with DestinationCRM
Megatrends in Customer Technology: Expert Predictions for 2022 and Beyond

December 13-16, 2021

CCW Contact Center Week Las Vegas logo

CCW Customer Contact Week
Caesars Forum, Las Vegas

December 12-15, 2021

Avaya Engage 2021
In-person / Virtual
Booth #241
Orlando, Florida

November 15-18, 2021

KMWorld 2021
JW Marriott, Washington, DC


November 16-17, 2021

Logo Call & Contact Centre Expo

Call and Contact Centre Expo
ExCeL, London

November 04, 2021

The Customer-Focused Contact Centres Conference


October 26-27, 2021

WebexOne 2021

September 8—October 20, 2021

eGain 21 webinar series

eGain 21 Webinar Series

September 8 | 8.30 am PDT
eGain Knowledge Hub™: The Best Knowledge Solution Just Got Better!

September 22 | 8.30 am PDT
eGain Conversation Hub™: From Siloed Mess to Unified Harmony

October 5 | 8.30 am PDT
eGain Analytics Hub™: Orchestrate Customer Journeys and Contact Center Operations

October 20 | 8.30 am PDT
eGain Composable Experience Platform™: Connect, Solve, Optimize

October 19, 2021

Logo The Institute of Customer Service

Institute of Customer Service Annual Conference 2021
Redefining the Service Nation – Building a better future
London Hilton on Park Lane, London

October 11-13, 2021

NCUCCC Las Vegas
Park MGM, Las Vegas

September 30, 2021

Forrester CX EMEA

September 28-29, 2021

CCW: Optimise your digital CX facility with chatbots, AI and self-service

September 27-29, 2021

Enterprise Connect
Gaylord Palms, Orlando, FL

September 13-15, 2021

BCX logo

Bank Customer Experience (BCX) Summit


August 18, 2021

Webinar with Forrester and eGain
Continuous Conversations: The New Frontier in Digital Engagement

July 13-15, 2021

CX Network Live Contact Centers
CX Network Live: Contact Centers

July 15, 2021

Webinar hosted by Group Futurista
Future of Chatbots & Conversational AI
3 PM BST / 10 AM ET

June 24-25, 2021

CCA Summer Convention 2021

May 25, 2021

Directors Club Webinar
Transform IVR Experiences with Digitalization & AI

April 21, 2021

Logo The Financial Brand Forum

A Banking Transformed webinar with Jim Marous
Scaling Financial Customer Service and Advice Amid COVID-19 Chaos

April 14-15, 2021


10th Annual Strategic Customer Excellence Summit
Virtual event

March 24, 2021

An eGain webinar with Sheila McGee-Smith
Transform IVR Experiences With Digitalization and AI

March 10, 2021

Webinar hosted by CRM Magazine
Smart IVRs for Exceptional Service

March 4, 2021

The Accelerated Digitalisation & Self-Serve Conference

February 24, 2021

An eGain-ICMI webinar
Delivering Digital Customer Experiences For The New Normal

January 19, 2021

CCA Webinar
Delivering on the digital urgency for customer service in the pandemic era and beyond