Events
UPCOMING EVENTS
October 11—12
The eGain annual event is back this year after a 2-year hiatus!
eGain Solve 22
MGM Grand, Las Vegas
Register here | Agenda | About the venue
OCTOBER 2022
October 06
Public Sector Executive presents
Digital Transformation
3.10 pm BST: Digital Citizen Engagement Panel Discussion with eGain
Register
October 11—12
The eGain annual event is back this year after a 2-year hiatus!
eGain Solve 22
MGM Grand, Las Vegas
October 11—13
Pharma’s evolving purpose: Human-centric, digital, agile, and innovative
Nice Acropolis Convention Center, Nice, France
October 11
The UK National Contact Centre Conference
QEII Centre, Westminster, London
October 12
Bite-Sized Taxonomy Boot Camp
Online
October 12
Camelot Member Meet up
Online
October 13
Engage Customer
Knowledge Management (KM) Conference
Victoria Park Plaza, London
October 18—19
Reuters Events
The Future of Insurance Europe 2022
Hotel Novotel, Amsterdam City
October 19
eGain Deloitte event
Transforming Customer Engagement With AI-Powered Knowledge Management
South Place Hotel, London EC2M 2AF
October 20
Digital Customer Engagement Summit 2022
Hilton London Canary Wharf
October 24—26
Digital Insurance Connect
Hyatt Regency, Austin
October 24—27
ICMI Contact Center Expo
Booth #408
Omni Orlando Resort at Championsgate, Orlando, FL
October 31—November 02
CallMiner Customer Connect
Listen 2022 Better Intelligence for Better Experiences
Loews Miami Beach Hotel, Miami FL
NOVEMBER 2022
November 07—09
Customer Engagement Insider
Chief Experience Officer Exchange
Hyatt Regency St. Louis At The Arch
November 07—10
KMWorld 2022
The Knowledge Management & Enterprise Solutions Conference
Booth #400
JW Marriott, Washington, DC
November 08—09
Europe’s # 1 Unleashing Digital Customer Experience
De Balie, Amsterdam
November 08—10
CX Innovation Summit
Driving Transformation for the Customer Experience
09.00 am—12.40 pm GMT
November 09
The Forum Social
National Conference Community Connections Day
Chesford Grange, Warwickshire
November 09—10
BINA CONF
ICEM Dach Summit (Germany / Austria / Switzerland)
Online
November 14—16
Financial Brand Forum
Booth #242
Aria Hotel & Resort, Las Vegas
November 15
ACT-IAC CX Summit 2022
Washington, DC
8.30 am—05.00 pm EDT
November 16—17
Insurance Innovators Summit London
QEII Centre, London
November 17
The Forum Social
2022 Community Conference
Online
November 17—18
Conversational AI & Customer Experience Summit
Leonardo Hotel, Munich City East
November 22
European Contact Centre & Customer Service Awards 2022 – Category Sponsor
Old Billingsgate in Central, London, TBC
November 22—23
Call & Contact Centre Expo
ExCeL, London
DECEMBER 2022
December 05—07
Customer Engagement Insider
Banking, Financial Services, and Insurance (BFSI) Exchange
Hilton Carillon Park, St. Petersburg, FL
December 06—07
CX Network
CX UK Exchange
London
December 06—08
Microsoft 365 Conference
MGM Grand Las Vegas, NV
MARCH 2023
March 15—16
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The Communications Technology Expo 2023
ExCeL, London
March 06—07
Future Digital Finance
Reinventing the Digital Banking Experience
Hyatt Regency, Austin, TX
APRIL 2023
April 25
The Forum Social
Customer Strategy & Planning Connections Day
Belfry Nottingham
MAY 2023
May 02—04
TechNet Cyber 2023
Booth #3117
Baltimore Convention Center, Baltimore, MD
RECENT EVENTS
September 20—22
Salesforce Dreamforce
Moscone Center
San Francisco
September 15—16
ICEM SUMMIT
International Customer Experience Management Summit Berlin
Pullman Berlin Schweizerhof Hotel, Berlin
September 13—14
CX Network
CX Exchange for Travel and Hospitality
Hilton Syon Park Hotel, London
September 08
Call & Contact Centre Digital (CCC) Expo Webinar
The Looming Agent Experience (AX) Crisis: Understand, Avoid, and Ascend
11.00 am BST
September 06—07
Arena International
Customer Experience in Financial Services
The Waldorf Hilton, London
August 30
KMWorld Webinar
Expand the Business Value of SharePoint™ with a Knowledge Hub
11.00 am PT / 2.00 pm ET
August 09—11
Five9 CX Summit
Aria Hotel, Las Vegas
August 03
An eGain webinar ft BenchmarkPortal
The Looming Agent Experience (AX) Crisis: Understand, Avoid, and Ascend
July 27
Webinar by CCA Global
Knowledge Hubs: Turbocharge Your CX and AX with KX
July 19—20
The Conference for CX Innovators in Financial Services (CXFS)
The Cross-Industry Conference for CX Innovators (NGCX)
Booth #208
Co-located at Renaissance Boston Waterfront Hotel
July 12
July 06—07
CX Retail Exchange
Hilton Syon Park, London, UK
July 06
CCX Leaders Summit
Chelsea Harbour Hotel, London
June 27—28
Insurance Innovators | USA
Booth #27
Music City Center, Nashville
June 21—22
Insurance Innovators | Summer Festival
Hilton Munich
June 20—24
Customer Contact Week Las Vegas
Booth #641
Caesars Forum, Las Vegas
June 15—16
Knowledge Management Reborn—Modern KM: Latest Technologies, Strategies and Techniques
Online | 10 am—4.30 pm BST
eGain session: Day 2, 16 June, 1.10 pm BST
June 14—15
CCW Europe Digital Summit
Online
June 12—16
Cisco Live! 2022
Las Vegas, Nevada
June 08
London Taxonomy Boot Camp 2022
Taxonomies as Reference Data: Governance and Management
Virtual
June 06—08
Shoptalk Europe
ExCel, London
May 26—27
Customer Service & Experience 2022, a Reuters Events program
San Diego Mission Bay Resort
May 25—26
Digital Transformation in Insurance Conference
The Waldorf Hilton, London
May 17
Webinar with Customer Contact Week Digital Europe
Knowledge Hub: The Missing Ingredient for the Successful Digital Transformation of Customer, Employee, and Business Experience
May 12
Five9 CX Summit EMEA 2022
Virtual
May 03—04
BCBS National Summit
Booth #738
Marriott Orlando World Center
April 28
Webinar with DestinationCRM
Knowledge Hub: The Missing Ingredient in Digital CX and EX Transformation
April 27
CCA Leaders Summit 2022
Hilton Doubletree, Glasgow
April 26—28
TechNetCyber
Baltimore Convention Center, Baltimore, MD
April 19
Webinar with GovExec
Knowledge Hubs: The Missing Ingredient in Digital Transformation of Citizen Service
March 30
Webinar with Benchmark Portal
Knowledge Hubs | Turbocharge your CX and AX with KX (Knowledge-Guided Experience)
11 am Pacific Time / 2 pm Eastern Time
March 29-30
Digital Integration in Wealth Management 2022
Park Plaza Victoria London
March 16-17
Call and Contact Center Expo
Gold Sponsor, Booth #3009
Las Vegas Convention Center
March 15-16
Insurtech Insights Europe 2022
InterContinental London – The O2
March 15, 2022
Webinar with MyCustomer
Why Knowledge Management is the Missing Ingredient in the Digital Transformation of CX
March 15, 2022
Webinar with KMWorld
Transforming Customer Experience with Knowledge Management
March 02, 2022
Webinar with Financial Brand
The Broken Bank and Credit Union Sales: How to Fix, Scale, and Transform
March 01-02, 2022
Customer Contact Week Europe Exchange
Hilton London Syon Park, London
February 28-March 03, 2022
MWC Barcelona
Barcelona, Spain
February 22, 2022
Chief Customer Officer Live Series UK
Virtual Roundtable
February 09-10, 2022
Future of the Contact Centre
Virtual
February 08, 2022
Webinar with KMWorld
The Top Trends in KM for 2022
January 26, 2022
KM Institute Presents
Webinar | Knowledge Hubs for Digital CX Transformation: What, Why, and How
Speaker: Sam Hahn, VP of Technology, eGain
January 25-26, 2022
15th Annual International Customer Experience Management (ICEM) Summit London
Virtual
Keynote speaker: Stephen Kennedy, Director, Pre-Sales, eGain
January 12, 2022
Webinar with DestinationCRM
Megatrends in Customer Technology: Expert Predictions for 2022 and Beyond
December 13-16, 2021
CCW Customer Contact Week
Caesars Forum, Las Vegas
December 12-15, 2021
Avaya Engage 2021
In-person / Virtual
Booth #241
Orlando, Florida
November 15-18, 2021
KMWorld 2021
JW Marriott, Washington, DC
November 16-17, 2021
Call and Contact Centre Expo
ExCeL, London
November 04, 2021
The Customer-Focused Contact Centres Conference
Online
October 26-27, 2021
WebexOne 2021
Virtual
September 8—October 20, 2021
September 8 | 8.30 am PDT
eGain Knowledge Hub™: The Best Knowledge Solution Just Got Better!
September 22 | 8.30 am PDT
eGain Conversation Hub™: From Siloed Mess to Unified Harmony
October 5 | 8.30 am PDT
eGain Analytics Hub™: Orchestrate Customer Journeys and Contact Center Operations
October 20 | 8.30 am PDT
eGain Composable Experience Platform™: Connect, Solve, Optimize
October 19, 2021
Institute of Customer Service Annual Conference 2021
Redefining the Service Nation – Building a better future
London Hilton on Park Lane, London
October 11-13, 2021
NCUCCC Las Vegas
Park MGM, Las Vegas
September 30, 2021
Forrester CX EMEA
Online
September 28-29, 2021
CCW: Optimise your digital CX facility with chatbots, AI and self-service
Online
September 27-29, 2021
Enterprise Connect
Gaylord Palms, Orlando, FL
September 13-15, 2021
Bank Customer Experience (BCX) Summit
Chicago
August 18, 2021
Webinar with Forrester and eGain
Continuous Conversations: The New Frontier in Digital Engagement
July 13-15, 2021
CX Network Live: Contact Centers
July 15, 2021
Webinar hosted by Group Futurista
Future of Chatbots & Conversational AI
3 PM BST / 10 AM ET
June 24-25, 2021
May 25, 2021
Directors Club Webinar
Transform IVR Experiences with Digitalization & AI
April 21, 2021
A Banking Transformed webinar with Jim Marous
Scaling Financial Customer Service and Advice Amid COVID-19 Chaos
April 14-15, 2021
10th Annual Strategic Customer Excellence Summit
Virtual event
March 24, 2021
An eGain webinar with Sheila McGee-Smith
Transform IVR Experiences With Digitalization and AI
March 10, 2021
Webinar hosted by CRM Magazine
Smart IVRs for Exceptional Service
March 4, 2021
The Accelerated Digitalisation & Self-Serve Conference
February 24, 2021
An eGain-ICMI webinar
Delivering Digital Customer Experiences For The New Normal
January 19, 2021
CCA Webinar
Delivering on the digital urgency for customer service in the pandemic era and beyond
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