October 11—12

eGain Solve 22

The eGain annual event is back this year after a 2-year hiatus!
eGain Solve 22
MGM Grand, Las Vegas

Register here  |  Agenda  |  About the venue


October 06

Public Sector Executive presents
Digital Transformation
3.10 pm BST: Digital Citizen Engagement Panel Discussion with eGain

October 11—12

eGain Solve 22

The eGain annual event is back this year after a 2-year hiatus!
eGain Solve 22
MGM Grand, Las Vegas

October 11—13

Pharma’s evolving purpose: Human-centric, digital, agile, and innovative
Nice Acropolis Convention Center, Nice, France

October 11

The UK National Contact Centre Conference
QEII Centre, Westminster, London

October 12

Bite-Sized Taxonomy Boot Camp

October 12

Camelot Member Meet up

October 13

Engage Customer
Knowledge Management (KM) Conference
Victoria Park Plaza, London

October 18—19

Reuters Events
The Future of Insurance Europe 2022
Hotel Novotel, Amsterdam City

October 19

eGain Deloitte event
Transforming Customer Engagement With AI-Powered Knowledge Management
South Place Hotel, London EC2M 2AF

October 20

Digital Customer Engagement Summit 2022
Hilton London Canary Wharf

October 24—26

Digital Insurance Connect
Hyatt Regency, Austin

October 24—27

Logo ICMI Contact Center Expo
ICMI Contact Center Expo
Booth #408
Omni Orlando Resort at Championsgate, Orlando, FL

October 31—November 02

CallMiner Customer Connect
Listen 2022 Better Intelligence for Better Experiences
Loews Miami Beach Hotel, Miami FL


November 07—09

Customer Engagement Insider
Chief Experience Officer Exchange
Hyatt Regency St. Louis At The Arch

November 07—10

KMWorld 2022
The Knowledge Management & Enterprise Solutions Conference
Booth #400
JW Marriott, Washington, DC

November 08—09

Europe’s # 1 Unleashing Digital Customer Experience 
De Balie, Amsterdam

November 08—10

CX Innovation Summit
Driving Transformation for the Customer Experience
09.00 am—12.40 pm GMT

November 09

The Forum Social
National Conference Community Connections Day
Chesford Grange, Warwickshire

November 09—10

ICEM Dach Summit (Germany / Austria / Switzerland)

November 14—16

Logo The Financial Brand Forum
Financial Brand Forum
Booth #242
Aria Hotel & Resort, Las Vegas

November 15

ACT-IAC CX Summit 2022
Washington, DC
8.30 am—05.00 pm EDT

November 16—17

Insurance Innovators Summit London
QEII Centre, London

November 17

The Forum Social
2022 Community Conference

November 17—18

Conversational AI & Customer Experience Summit
Leonardo Hotel, Munich City East

November 22

European Contact Centre & Customer Service Awards 2022 – Category Sponsor
Old Billingsgate in Central, London, TBC

November 22—23

Call & Contact Centre Expo
ExCeL, London


December 05—07

Customer Engagement Insider
Banking, Financial Services, and Insurance (BFSI) Exchange
Hilton Carillon Park, St. Petersburg, FL

December 06—07

CX Network
CX UK Exchange

December 06—08

Microsoft 365 Conference
MGM Grand Las Vegas, NV

MARCH 2023

March 15—16

The Communications Technology Expo 2023
ExCeL, London

March 06—07

Future Digital Finance
Reinventing the Digital Banking Experience
Hyatt Regency, Austin, TX

APRIL 2023

April 25

The Forum Social
Customer Strategy & Planning Connections Day 
Belfry Nottingham

MAY 2023

May 02—04

TechNet Cyber 2023
Booth #3117
Baltimore Convention Center, Baltimore, MD


September 20—22

Salesforce Dreamforce
Moscone Center
San Francisco

September 15—16

International Customer Experience Management Summit Berlin
Pullman Berlin Schweizerhof Hotel, Berlin

September 13—14

CX Network
CX Exchange for Travel and Hospitality
Hilton Syon Park Hotel, London

September 08

Call & Contact Centre Digital (CCC) Expo Webinar
The Looming Agent Experience (AX) Crisis: Understand, Avoid, and Ascend
11.00 am BST

September 06—07

Arena International
Customer Experience in Financial Services
The Waldorf Hilton, London

August 30

KMWorld Webinar
Expand the Business Value of SharePoint™ with a Knowledge Hub
11.00 am PT / 2.00 pm ET

August 09—11

Five9 CX Summit
Aria Hotel, Las Vegas

August 03

An eGain webinar ft BenchmarkPortal
The Looming Agent Experience (AX) Crisis: Understand, Avoid, and Ascend

July 27

Webinar by CCA Global
Knowledge Hubs: Turbocharge Your CX and AX with KX

July 19—20

The Conference for CX Innovators in Financial Services (CXFS)
The Cross-Industry Conference for CX Innovators (NGCX)
Booth #208
Co-located at Renaissance Boston Waterfront Hotel

July 12

CCA Global
Executive Round Table: You know what you know – how can advisors be more effective with better access to knowledge management?

July 06—07

CX Retail Exchange
Hilton Syon Park, London, UK

July 06

CCX Leaders Summit
Chelsea Harbour Hotel, London

June 27—28

Insurance Innovators | USA
Booth #27
Music City Center, Nashville

June 21—22

Insurance Innovators | Summer Festival
Hilton Munich

June 20—24

Customer Contact Week Las Vegas
Booth #641
Caesars Forum, Las Vegas

June 15—16

Knowledge Management Reborn—Modern KM: Latest Technologies, Strategies and Techniques
Online | 10 am—4.30 pm BST
eGain session: Day 2, 16 June, 1.10 pm BST

June 14—15

CCW Europe Digital Summit
CCW Europe Digital Summit

June 12—16

Cisco Live! 2022
Las Vegas, Nevada

June 08

London Taxonomy Boot Camp 2022
Taxonomies as Reference Data: Governance and Management

June 06—08

Shoptalk Europe
ExCel, London

May 26—27

Customer Service & Experience 2022, a Reuters Events program
San Diego Mission Bay Resort

May 25—26

Digital Transformation in Insurance Conference
The Waldorf Hilton, London

May 17

Webinar with Customer Contact Week Digital Europe
Knowledge Hub: The Missing Ingredient for the Successful Digital Transformation of Customer, Employee, and Business Experience

May 12

Five9 CX Summit EMEA 2022

May 03—04

BCBS National Summit
Booth #738
Marriott Orlando World Center

April 28

Webinar with DestinationCRM
Knowledge Hub: The Missing Ingredient in Digital CX and EX Transformation

April 27

CCA Leaders Summit 2022
Hilton Doubletree, Glasgow

April 26—28

Baltimore Convention Center, Baltimore, MD

April 19

Webinar with GovExec
Knowledge Hubs: The Missing Ingredient in Digital Transformation of Citizen Service

March 30

Webinar with Benchmark Portal
Knowledge Hubs | Turbocharge your CX and AX with KX (Knowledge-Guided Experience)
11 am Pacific Time / 2 pm Eastern Time

March 29-30

Digital Integration in Wealth Management 2022
Park Plaza Victoria London

March 16-17

Call and Contact Center Expo
Gold Sponsor, Booth #3009
Las Vegas Convention Center

March 15-16

Insurtech Insights Europe 2022
InterContinental London – The O2

March 15, 2022

Webinar with MyCustomer
Why Knowledge Management is the Missing Ingredient in the Digital Transformation of CX

March 15, 2022

Webinar with KMWorld
Transforming Customer Experience with Knowledge Management

March 02, 2022

Webinar with Financial Brand
The Broken Bank and Credit Union Sales: How to Fix, Scale, and Transform

March 01-02, 2022

CCW Europe Exchange logo

Customer Contact Week Europe Exchange
Hilton London Syon Park, London

February 28-March 03, 2022

MWC Barcelona
Barcelona, Spain

February 22, 2022

Chief Customer Officer Live Series UK
Virtual Roundtable

February 09-10, 2022

Future of the Contact Centre

February 08, 2022

Webinar with KMWorld
The Top Trends in KM for 2022

January 26, 2022

KM Institute Presents
Knowledge Hubs for Digital CX Transformation: What, Why, and How
Speaker: Sam Hahn, VP of Technology, eGain

January 25-26, 2022

15th Annual International Customer Experience Management (ICEM) Summit London

Keynote speaker: Stephen Kennedy, Director, Pre-Sales, eGain

January 12, 2022

Webinar with DestinationCRM
Megatrends in Customer Technology: Expert Predictions for 2022 and Beyond

December 13-16, 2021

CCW Contact Center Week Las Vegas logo

CCW Customer Contact Week
Caesars Forum, Las Vegas

December 12-15, 2021

Avaya Engage 2021
In-person / Virtual
Booth #241
Orlando, Florida

November 15-18, 2021

KMWorld 2021
JW Marriott, Washington, DC


November 16-17, 2021

Logo Call & Contact Centre Expo

Call and Contact Centre Expo
ExCeL, London

November 04, 2021

The Customer-Focused Contact Centres Conference


October 26-27, 2021

WebexOne 2021

September 8—October 20, 2021

eGain 21 webinar series

eGain 21 Webinar Series

September 8 | 8.30 am PDT
eGain Knowledge Hub™: The Best Knowledge Solution Just Got Better!

September 22 | 8.30 am PDT
eGain Conversation Hub™: From Siloed Mess to Unified Harmony

October 5 | 8.30 am PDT
eGain Analytics Hub™: Orchestrate Customer Journeys and Contact Center Operations

October 20 | 8.30 am PDT
eGain Composable Experience Platform™: Connect, Solve, Optimize

October 19, 2021

Logo The Institute of Customer Service

Institute of Customer Service Annual Conference 2021
Redefining the Service Nation – Building a better future
London Hilton on Park Lane, London

October 11-13, 2021

NCUCCC Las Vegas
Park MGM, Las Vegas

September 30, 2021

Forrester CX EMEA

September 28-29, 2021

CCW: Optimise your digital CX facility with chatbots, AI and self-service

September 27-29, 2021

Enterprise Connect
Gaylord Palms, Orlando, FL

September 13-15, 2021

BCX logo

Bank Customer Experience (BCX) Summit


August 18, 2021

Webinar with Forrester and eGain
Continuous Conversations: The New Frontier in Digital Engagement

July 13-15, 2021

CX Network Live Contact Centers
CX Network Live: Contact Centers

July 15, 2021

Webinar hosted by Group Futurista
Future of Chatbots & Conversational AI
3 PM BST / 10 AM ET

June 24-25, 2021

CCA Summer Convention 2021

May 25, 2021

Directors Club Webinar
Transform IVR Experiences with Digitalization & AI

April 21, 2021

Logo The Financial Brand Forum

A Banking Transformed webinar with Jim Marous
Scaling Financial Customer Service and Advice Amid COVID-19 Chaos

April 14-15, 2021


10th Annual Strategic Customer Excellence Summit
Virtual event

March 24, 2021

An eGain webinar with Sheila McGee-Smith
Transform IVR Experiences With Digitalization and AI

March 10, 2021

Webinar hosted by CRM Magazine
Smart IVRs for Exceptional Service

March 4, 2021

The Accelerated Digitalisation & Self-Serve Conference

February 24, 2021

An eGain-ICMI webinar
Delivering Digital Customer Experiences For The New Normal

January 19, 2021

CCA Webinar
Delivering on the digital urgency for customer service in the pandemic era and beyond

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