Events
UPCOMING WEBINARS
May 25, 2021
Directors Club Webinar
Topic: Transform IVR Experiences with Digitalization & AI
June 15, 2021
Webinar hosted by Group Futurista
Topic: The Future of Conversational AI in Post-Covid World
UPCOMING EVENTS
June 16-17, 2021
Call and Contact Centre Expo
Venue: ExCeL, London
June 21, 2021
CCA Annual Conference
September 13-15, 2021
Bank Customer Experience (BCX) Summit
Chicago
RECENT EVENTS
April 21, 2021
A Banking Transformed webinar with Jim Marous
Scaling Financial Customer Service and Advice Amid COVID-19 Chaos
April 14-15, 2021
10th Annual Strategic Customer Excellence Summit
Virtual event
March 24, 2021
An eGain webinar with Sheila McGee-Smith
Transform IVR Experiences With Digitalization and AI
March 10, 2021
Webinar hosted by CRM Magazine
Smart IVRs for Exceptional Service
March 4, 2021
The Accelerated Digitalisation & Self-Serve Conference
February 24, 2021
An eGain-ICMI webinar
Delivering Digital Customer Experiences For The New Normal
January 19, 2021
CCA Webinar
Delivering on the digital urgency for customer service in the pandemic era and beyond
December 7-9, 2020
December 8-9, 2020
Cisco WebexOne
View more information
November 25, 2020
The Enterprise Digital Workplace 2020 – VIRTUALCONFEX
View more information
November 18-19, 2020
Forrester 2020 CX Europe
Live Virtual Experience
November 10-11, 2020
Call and Contact Centre Expo 2020
ExCel, London, UK
November 5, 2020
Webinar by KMWorld and eGain
From Virtual Idiots To Virtual Wizards
Transforming Chatbots With Next-Gen Knowledge
October 13-14, 2020
Digital Experience Event
October 27, 2020
CX: Customer Contact Week Europe
1 pm GMT
October 6, 2020
NS Tech Webinar
Sustaining CX Excellence Amid COVID-19
September 28-30, 2020
NCUCCC Virtual Event
Las Vegas
September 24-25, 2020
September 15-16, 2020
CX Network Live: Customer Insight, Data & Analytics
August 24-28, 2020
September 1, 2020
Webinar by eGain, featuring Google
Google’s Business Messages and eGain
August 3-6, 2020
Enterprise Connect Virtual 2020
June 30, 2020
Webinar by eGain
Transforming Messaging for Customer Engagement
June 9, 2020
Webinar by eGain, featuring the Tryg Success Story
Taming the COVID-19 Customer Service Crisis
May 19, 2020
Part of the Banking Transformed webinar series with Jim Marous
Scaling Financial Customer Service and Advice Amid COVID-19 Chaos
April 28, 2020
Webinar by eGain and KMWorld
AI Knowledge: The Cure for CX and AX Woes Amid Covid-19
April 21, 2020
Webinar by eGain and Forrester
Sustaining CX Excellence Amid Covid-19
April 9, 2020
Webinar by eGain and Forrester
Sustaining CX Excellence Amid Covid-19
March 4, 2020
Webinar by eGain and Forrester
Bank Sales Are Broken: How to Fix it and Win A Greater Share of Wallet
March 2-3, 2020
Bank Innovation – Ignite 2020
Grand Hyatt Seattle
March 3, 2020
Customer Service 2020: Reflect, Refocus, Reignite
London Hilton on Park Lane
Visit us at booth #9
February 13, 2020
Future of the Contact Centre
Victoria Park Plaza, London
February 6-7, 2020
Microsoft Ignite The Tour
Washington, DC
February 5, 2020
Webinar by eGain and Destination CRM
Chatbots for Customer Engagement
11 am Pacific Time
February 2-5, 2020
Avaya Engage
Phoenix, US
November 19-22, 2019
Dreamforce 2019
San Francisco, California
Visit us at booth #437
November 12-13, 2019
CCA Annual Conference
Hilton, Glasgow, UK
November 6, 2019
Webinar by eGain and AMA
Why Chatbots Fail: How to Succeed & At-Scale Success Stories
October 21-23, 2019
National Credit Union Call Center Resource SPEAK Easy
Park MGM, Las Vegas, US
Know more
October 15, 2019
Hyatt Regency O’Hare, Chicago
October 9-10, 2019
Digital Transformation Expo
Booth no Q34 | ExCel, London
