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Events

UPCOMING EVENTS

October 26-27, 2021


WebexOne 2021
8 AM PT | Virtual


November 04, 2021

The Customer-Focused Contact Centres Conference
Online


November 15-18, 2021

KMWorld 2021
JW Marriott, Washington, DC

November 16-17, 2021

Logo Call & Contact Centre Expo

Call and Contact Centre Expo
ExCeL, London


December 13-16, 2021

CCW Contact Center Week Las Vegas logo

CCW Customer Contact Week
Caesars Forum, Las Vegas

RECENT EVENTS

September 8—October 20, 2021

eGain 21 webinar series

eGain 21 Webinar Series


September 8 | 8.30 am PDT
eGain Knowledge Hub™: The Best Knowledge Solution Just Got Better!


September 22 | 8.30 am PDT
eGain Conversation Hub™: From Siloed Mess to Unified Harmony


October 5 | 8.30 am PDT
eGain Analytics Hub™: Orchestrate Customer Journeys and Contact Center Operations


October 20 | 8.30 am PDT
eGain Composable Experience Platform™: Connect, Solve, Optimize


October 19, 2021

Logo The Institute of Customer Service

Institute of Customer Service Annual Conference 2021
Redefining the Service Nation – Building a better future
London Hilton on Park Lane, London


October 11-13, 2021

NCUCCC Las Vegas
Park MGM, Las Vegas


 

September 30, 2021

Forrester CX EMEA
Online


September 28-29, 2021

CCW: Optimise your digital CX facility with chatbots, AI and self-service
Online


September 27-29, 2021

Enterprise Connect
Gaylord Palms, Orlando, FL


September 13-15, 2021

BCX logo

Bank Customer Experience (BCX) Summit
Chicago


August 18, 2021

Webinar with Forrester and eGain
Continuous Conversations: The New Frontier in Digital Engagement


July 13-15, 2021

CX Network Live Contact Centers
CX Network Live: Contact Centers


July 15, 2021

Webinar hosted by Group Futurista
Future of Chatbots & Conversational AI
3 PM BST / 10 AM ET


June 24-25, 2021

CCA Summer Convention 2021

 

May 25, 2021

Directors Club Webinar
Transform IVR Experiences with Digitalization & AI


April 21, 2021

Logo The Financial Brand Forum

A Banking Transformed webinar with Jim Marous
Scaling Financial Customer Service and Advice Amid COVID-19 Chaos


April 14-15, 2021

Logo

10th Annual Strategic Customer Excellence Summit
Virtual event


March 24, 2021

An eGain webinar with Sheila McGee-Smith
Transform IVR Experiences With Digitalization and AI


March 10, 2021

Webinar hosted by CRM Magazine
Smart IVRs for Exceptional Service


March 4, 2021

The Accelerated Digitalisation & Self-Serve Conference


February 24, 2021

An eGain-ICMI webinar
Delivering Digital Customer Experiences For The New Normal


January 19, 2021

CCA Webinar
Delivering on the digital urgency for customer service in the pandemic era and beyond