Events
UPCOMING EVENTS
MAY 2022
May 25—26
Digital Transformation in Insurance Conference
The Waldorf Hilton, London
May 26—27
Customer Service & Experience 2022, a Reuters Events program
San Diego Mission Bay Resort
JUNE 2022
June 06—08
Shoptalk Europe
Booth #A39
ExCel, London
June 12—16
Cisco Live! 2022
Las Vegas, Nevada
June 14—15
CCW Europe Digital Summit
Online
June 20—24
Customer Contact Week Las Vegas
Booth #641
Caesars Forum, Las Vegas
June 21—22
Insurance Innovators | Summer Festival
Hilton Munich
June 27—28
Insurance Innovators | USA
Booth #27
Music City Center, Nashville
JULY 2022
July 19—20
The Conference for CX Innovators in Financial Services (CXFS)
The Cross-Industry Conference for CX Innovators (NGCX)
Co-located at Renaissance Boston Waterfront Hotel
NOVEMBER 2022
November 14—16
Financial Brand Forum
Booth #242
Aria Resort Hotel, Las Vegas
November 15
ACT-IAC CX Summit 2022
Washington, DC
8.30 am—05.00 pm EDT
RECENT EVENTS
May 17
Webinar with Customer Contact Week Digital Europe
Knowledge Hub: The Missing Ingredient for the Successful Digital Transformation of Customer, Employee, and Business Experience
May 12
Five9 CX Summit EMEA 2022
Virtual
May 03—04
BCBS National Summit
Booth #738
Marriott Orlando World Center
April 28
Webinar with DestinationCRM
Knowledge Hub: The Missing Ingredient in Digital CX and EX Transformation
April 27
CCA Leaders Summit 2022
Hilton Doubletree, Glasgow
April 26—28
TechNetCyber
Baltimore Convention Center, Baltimore, MD
April 19
Webinar with GovExec
Knowledge Hubs: The Missing Ingredient in Digital Transformation of Citizen Service
March 30
Webinar with Benchmark Portal
Knowledge Hubs | Turbocharge your CX and AX with KX (Knowledge-Guided Experience)
11 am Pacific Time / 2 pm Eastern Time
March 29-30
Digital Integration in Wealth Management 2022
Park Plaza Victoria London
March 16-17
Call and Contact Center Expo
Gold Sponsor, Booth #3009
Las Vegas Convention Center
March 15-16
Insurtech Insights Europe 2022
InterContinental London – The O2
March 15, 2022
Webinar with MyCustomer
Why Knowledge Management is the Missing Ingredient in the Digital Transformation of CX
March 15, 2022
Webinar with KMWorld
Transforming Customer Experience with Knowledge Management
March 02, 2022
Webinar with Financial Brand
The Broken Bank and Credit Union Sales: How to Fix, Scale, and Transform
March 01-02, 2022
Customer Contact Week Europe Exchange
Hilton London Syon Park, London
February 28-March 03, 2022
MWC Barcelona
Barcelona, Spain
February 22, 2022
Chief Customer Officer Live Series UK
Virtual Roundtable
February 09-10, 2022
Future of the Contact Centre
Virtual
February 08, 2022
Webinar with KMWorld
The Top Trends in KM for 2022
January 26, 2022
KM Institute Presents
Webinar | Knowledge Hubs for Digital CX Transformation: What, Why, and How
Speaker: Sam Hahn, VP of Technology, eGain
January 25-26, 2022
15th Annual International Customer Experience Management (ICEM) Summit London
Virtual
Keynote speaker: Stephen Kennedy, Director, Pre-Sales, eGain
January 12, 2022
Webinar with DestinationCRM
Megatrends in Customer Technology: Expert Predictions for 2022 and Beyond
December 13-16, 2021
CCW Customer Contact Week
Caesars Forum, Las Vegas
December 12-15, 2021
Avaya Engage 2021
In-person / Virtual
Booth #241
Orlando, Florida
November 15-18, 2021
KMWorld 2021
JW Marriott, Washington, DC
November 16-17, 2021
Call and Contact Centre Expo
ExCeL, London
November 04, 2021
The Customer-Focused Contact Centres Conference
Online
October 26-27, 2021
WebexOne 2021
Virtual
September 8—October 20, 2021
September 8 | 8.30 am PDT
eGain Knowledge Hub™: The Best Knowledge Solution Just Got Better!
September 22 | 8.30 am PDT
eGain Conversation Hub™: From Siloed Mess to Unified Harmony
October 5 | 8.30 am PDT
eGain Analytics Hub™: Orchestrate Customer Journeys and Contact Center Operations
October 20 | 8.30 am PDT
eGain Composable Experience Platform™: Connect, Solve, Optimize
October 19, 2021
Institute of Customer Service Annual Conference 2021
Redefining the Service Nation – Building a better future
London Hilton on Park Lane, London
October 11-13, 2021
NCUCCC Las Vegas
Park MGM, Las Vegas
September 30, 2021
Forrester CX EMEA
Online
September 28-29, 2021
CCW: Optimise your digital CX facility with chatbots, AI and self-service
Online
September 27-29, 2021
Enterprise Connect
Gaylord Palms, Orlando, FL
September 13-15, 2021
Bank Customer Experience (BCX) Summit
Chicago
August 18, 2021
Webinar with Forrester and eGain
Continuous Conversations: The New Frontier in Digital Engagement
July 13-15, 2021
CX Network Live: Contact Centers
July 15, 2021
Webinar hosted by Group Futurista
Future of Chatbots & Conversational AI
3 PM BST / 10 AM ET
June 24-25, 2021
May 25, 2021
Directors Club Webinar
Transform IVR Experiences with Digitalization & AI
April 21, 2021
A Banking Transformed webinar with Jim Marous
Scaling Financial Customer Service and Advice Amid COVID-19 Chaos
April 14-15, 2021
10th Annual Strategic Customer Excellence Summit
Virtual event
March 24, 2021
An eGain webinar with Sheila McGee-Smith
Transform IVR Experiences With Digitalization and AI
March 10, 2021
Webinar hosted by CRM Magazine
Smart IVRs for Exceptional Service
March 4, 2021
The Accelerated Digitalisation & Self-Serve Conference
February 24, 2021
An eGain-ICMI webinar
Delivering Digital Customer Experiences For The New Normal
January 19, 2021
CCA Webinar
Delivering on the digital urgency for customer service in the pandemic era and beyond
