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Awards
September, 2021
KMWorld Trend-Setting Product of 2021: eGain Messaging Hub
August, 2021
FeaturedCustomers Summer 2021 Customer Success Report: eGain named a Market Leader in the Live Chat Software category
July, 2021
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
June, 2021
eGain clients excel in Newsweek’s Best Customer Service 2021 Survey
March, 2021
eGain named in KMWorld 100 Companies That Matter in Knowledge Management 2021
September, 2020
Trend-Setting Product of 2020: eGain™
July, 2020
The 2020 CRM Top 100
eGain has been named in The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales by CRM Magazine
March, 2020
eGain named in the list of KMWorld 100 Companies That Matter in Knowledge Management 2020
July, 2019
eGain Solve named a KMWorld Trend-Setting Product of 2019
March, 2019
eGain named in KMWorld 100 List for the 13th year
September, 2018
eGain Solve™ named a KMWorld Trend-Setting Product for 2018
March, 2018
eGain in KMWorld 100 for 12th Year in a Row—Recognized for AI Innovation
September, 2017
KMWorld Trend-Setting Products of 2017: eGain VA
March, 2017
The 2017 CRM Service Leaders: Contact Center Search
eGain has been rated a “Leader” in the Contact Center Search category by CRM Magazine.
March, 2017
KMWorld 100 Companies That Matter in Knowledge Management 2017
August, 2016
eGain Virtual Assistant™ named KMWorld Trend-Setting Product of 2016
February, 2016
eGain’s tenth year in KMWorld’s “100 Companies That Matter in Knowledge Management” list: View From The Top
September, 2015
Trend-Setting Product of 2015: eGain Knowledge™
March, 2015
KMWorld 100 Companies That Matter in Knowledge Management
August, 2014
eGain KnowledgeAgent™ named KMWorld Trend-Setting Product of 2014
March, 2014
eGain in KMWorld’s “100 Companies that Matter in Knowledge Management” list eighth year in a row
August, 2013
eGain Customer Engagement Hub™ named KMWorld Trend-Setting Product of 2013
June 06, 2013
eGain a “Champion” in Info-Tech Research Group’s Customer Service Knowledge Management (CSKM) Vendor Landscape
August, 2012
eGain® 10 named KMWorld Trend-Setting Product of 2012
April, 2012
eGain featured in KMWorld’s “100 Companies that Matter in Knowledge Management” list sixth year in a row
October, 2011
eGain named to Software Magazine’s 29th Annual Software 500
September, 2011
eGain Interactive Sales Suite™ named KMWorld Trend-Setting Product of 2011
May, 2011
eGain inducted into KMWorld’s 2011 “Hall of Fame”
March, 2011
eGain lands 2011 “Rising Star” honors from CRM magazine
Named a “Leader” in Web Support category, cited for introducing its innovative Social Experience Suite in 2010
February, 2011
eGain featured in KMWorld’s “100 Companies that Matter in Knowledge Management” list fifth year in a row
October, 2010
eGain named to Software Magazine‘s 28th Annual Software 500
October, 2010
eGain Social™ named a KMWorld Trend-Setting Product of 2010
March, 2010
eGain named to KMWorld magazine’s “100 Companies that Matter in Knowledge Management” fourth year in a row
September, 2009
eGain named to Software Magazine‘s Annual Software 500 list for seventh year in a row
August, 2009
eGain Service™ 8.0 selected as KMWorld Trend-Setting Product of 2009
April, 2009
eGain named “One to Watch” in Web Self-Service by CRM magazine
April, 2009
eGain named a “Leader” in Web Interaction Management by CRM magazine
February, 2009
eGain named to KMWorld‘s “100 Companies That Matter in Knowledge Management” for third consecutive year
January, 2009
eGain Customer, Replacements, Ltd., Honored as Stevie Awards Sales and Customer Service Finalist
