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Awards

March, 2019

eGain named in KMWorld 100 List for the 13th year

September, 2018

eGain Solve™ named a KMWorld Trend-Setting Product for 2018

March, 2018

eGain in KMWorld 100 for 12th Year in a Row—Recognized for AI Innovation

KMWorld Trend-Setting Products of 2017: eGain VA

September, 2017

KMWorld Trend-Setting Products of 2017: eGain VA

March, 2017

The 2017 CRM Service Leaders: Contact Center Search

eGain has been rated a “Leader” in the Contact Center Search category by CRM Magazine.

eGain Knowledge+AI is in the KMWorld 100 Companies That Matter in Knowledge Management 2017 list

March, 2017

KMWorld 100 Companies That Matter in Knowledge Management 2017

eGain Virtual Assistant named KMWorld Trend-Setting Product of 2016

August, 2016

eGain Virtual Assistant™ named KMWorld Trend-Setting Product of 2016

February, 2016

eGain featured for the tenth year in KMWorld’s “100 Companies That Matter in Knowledge Management” list

September, 2015

Trend-Setting Product of 2015: eGain Knowledge™

March, 2015

KMWorld 100 COMPANIES That Matter in Knowledge Management

August, 2014

eGain KnowledgeAgent™ named KMWorld Trend-Setting Product of 2014

March, 2014

eGain in KMWorld’s “100 Companies that Matter in Knowledge Management” list eighth year in a row

August, 2013

eGain Customer Engagement Hub™ named KMWorld Trend-Setting Product of 2013

June 06, 2013

eGain a “Champion” in Info-Tech Research Group’s Customer Service Knowledge Management (CSKM) Vendor Landscape

August, 2012

eGain® 10 named KMWorld Trend-Setting Product of 2012

KMWorld award

April, 2012

eGain featured in KMWorld’s “100 Companies that Matter in Knowledge Management” list sixth year in a row

March, 2012

eGain rated a 2012 Leader in Web Support and Contact Center Search categories by premier CRM industry publication

October, 2011

eGain named to Software Magazine’s 29th Annual Software 500

September, 2011

eGain Interactive Sales Suite™ named KMWorld Trend-Setting Product of 2011

May, 2011

eGain inducted into KMWorld’s 2011 “Hall of Fame”

March, 2011

eGain lands 2011 “Rising Star” honors from CRM magazine

Named a “Leader” in Web Support category, cited for introducing its innovative Social Experience Suite in 2010

February, 2011

eGain featured in KMWorld’s “100 Companies that Matter in Knowledge Management” list fifth year in a row

October, 2010

eGain named to Software Magazine‘s 28th Annual Software 500

October, 2010

eGain Social™ named a KMWorld Trend-Setting Product of 2010

March, 2010

eGain named to KMWorld magazine’s “100 Companies that Matter in Knowledge Management” Fourth Year in a Row

September, 2009

eGain Named to Software Magazine‘s Annual Software 500 List for Seventh Year in a Row

August, 2009

eGain Service™ 8.0 selected as KMWorld Trend-Setting Product of 2009

April, 2009

eGain named “One to Watch” in Web Self-Service by CRM magazine

April, 2009

eGain named a “Leader” in Web Interaction Management by CRM magazine

February, 2009

eGain Named to KMWorld‘s “100 Companies That Matter in Knowledge Management” for Third Consecutive Year

January, 2009

eGain Customer, Replacements, Ltd., Honored as Stevie Awards Sales and Customer Service Finalist

Products

About eGain

Get an eGain-powered customer engagement hub today!

Enhance customer experience, acquisition, and retention. Increase self-service adoption. Improve contact center agent productivity. Increase revenue through upsell and cross-sell at the point of service. Ensure compliance and security in customer interactions. Reduce unwarranted field visits, product returns, and associated costs. Build customer loyalty through brand-aligned customer service.

Knowledge Management

Serve knowledge everywhere! Use the same knowledge base, and a range of access methods (search, browse, guided help, chatbot), for social, mobile, web, and contact center use.

Web Self-Service

One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer, every type of inquiry, or every stage of the customer life cycle. eGain SelfService enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.

Video Chat, Text Chat, Cobrowsing

Are you looking for efficient ways of providing better experiences to your website visitors? Studies show that chat and cobrowsing are the most effective channels for engaging, selling to, and serving online customers. Reach out to customers, proactively or reactively, right when they need help and avoid abandoned shopping carts and half-filled forms. Offer distinctive mobile customer service.

Artificial Intelligence for Customer Service

The business benefits of Artificial Intelligence in customer engagement are real and game-changing. eGain uses AI technology-enabled reasoning capability to guide customers, contact center advisors, and field experts to the right answers, diagnosis, and process. This capability improves first contact resolution, customer satisfaction, agent confidence and productivity, and reduces truck rolls saving millions for the business.

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