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Awards

eGain wins KMWorld Magazine's Reader's Choice Award for 2022 - Best Customer Experience and Support

2022

KMWorld Trend-Setting Product of 2022: eGain Knowledge HubSeptember, 2022
KMWorld Trend-Setting Product of 2022: eGain Knowledge Hub
Featured Customers Summer 2022 Customer Success Report: eGain named a Market Leader in the Live Chat Software categoryJuly, 2022
Featured Customers Summer 2022 Customer Success Report: eGain named a Market Leader in the Live Chat Software category
eGain named to KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge July, 2022
eGain named in KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management
June, 2022
eGain clients shine in Newsweek’s Best Customer Service Survey yet again
eGain named in CRM top 100 companiesJune, 2022
The 2022 CRM Top 100
eGain has been named in The 2022 CRM Top 100 Companies in Customer Service, Marketing, and Sales by CRM Magazine

KMWorld 100 companies in 2022 that matter in KMMarch, 2022
eGain named in KMWorld 100 Companies That Matter in Knowledge Management 2022 list

2021

eGain Messaging Hub is a KMWorld 2021 Trend-Setting ProductSeptember, 2021
KMWorld Trend-Setting Product of 2021: eGain Messaging Hub

 

KMWorld AI50: The Companies Empowering Intelligent Knowledge Management 2021

July, 2021
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

 

eGain named in the 100 Knowledge Management Companies That Matter 2021 list

March, 2021
eGain named in KMWorld 100 Companies That Matter in Knowledge Management 2021

August, 2021
FeaturedCustomers Summer 2021 Customer Success Report: eGain named a Market Leader in the Live Chat Software category 

June, 2021
eGain clients excel in Newsweek’s Best Customer Service 2021 Survey

2020

KMWorld trend-setting products of 2020September, 2020
Trend-Setting Product of 2020: eGain™

 

eGain Knowledge + AI in the 100 Knowledge Management Companies That Matter list

March, 2020

eGain named in the list of  KMWorld 100 Companies That Matter in Knowledge Management 2020

eGain named in CRM top 100 companiesJuly, 2020
The 2020 CRM Top 100
eGain has been named in The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales by CRM Magazine

2019

KMWorld trend-setting products of 2019July, 2019
eGain Solve named a KMWorld Trend-Setting Product of 2019

13th year of eGain being in KMWorld’s “100 Companies that Matter in Knowledge Management” listMarch, 2019
eGain named in KMWorld 100 List for the 13th year

2018

KMWorld trend-setting products of 2018September, 2018
eGain Solve™ named a KMWorld Trend-Setting Product for 2018

eGain in KMWorld’s 2018 “100 Companies that Matter in Knowledge Management” listMarch, 2018
eGain in KMWorld 100 for 12th Year in a Row—Recognized for AI Innovation

2017

eGain Virtual Assistant: KMWorld trend-setting product of 2017September, 2017
KMWorld Trend-Setting Products of 2017: eGain VA

 

eGain in KMWorld’s 2017 “100 Companies that Matter in Knowledge Management” list

March, 2017
KMWorld 100 Companies That Matter in Knowledge Management 2017

March, 2017
The 2017 CRM Service Leaders: Contact Center SearcheGain has been rated a “Leader” in the Contact Center Search category by CRM Magazine.

2016

KMWorld trend-setting products of 2016August, 2016
eGain Virtual Assistant™ named KMWorld Trend-Setting Product of 2016

eGain in KMWorld’s “100 Companies that Matter in Knowledge Management” list for 10th yearFebruary, 2016
eGain’s tenth year in KMWorld’s “100 Companies That Matter in Knowledge Management” list: View From The Top

2015

KMWorld trend-setting products of 2015September, 2015
Trend-Setting Product of 2015: eGain Knowledge™

eGain in KMWorld’s 2015 “100 Companies that Matter in Knowledge Management” listMarch, 2015
KMWorld 100 Companies That Matter in Knowledge Management

2014

KMWorld trend-setting products of 2014August, 2014
eGain KnowledgeAgent™ named KMWorld Trend-Setting Product of 2014

eGain in KMWorld’s “100 Companies that Matter in Knowledge Management” list for 8th yearMarch, 2014
eGain in KMWorld’s “100 Companies that Matter in Knowledge Management” list eighth year in a row

2013

KMWorld trend-setting products of 2013August, 2013
eGain Customer Engagement Hub™ named KMWorld Trend-Setting Product of 2013

eGain gets 2 awards - Champion and Best Overall Value - in Info-Tech Research Group’s Customer Service Knowledge Management Vendor LandscapeJune 06, 2013
eGain a “Champion” in Info-Tech Research Group’s Customer Service Knowledge Management (CSKM) Vendor Landscape

2012

eGain suite a KMWorld trend-setting product of 2012August, 2012
eGain® 10 named KMWorld Trend-Setting Product of 2012

 

March, 2012
eGain rated a 2012 Leader in Web Support and Contact Center Search categories by premier CRM industry publication

April, 2012
eGain featured in KMWorld’s “100 Companies that Matter in Knowledge Management” list sixth year in a row

2011

eGain named to Software Magazine’s 29th Annual Software 500October, 2011
eGain named to Software Magazine’s 29th Annual Software 500

 

eGain inducted in KMWorld Hall of Fame 2011

May, 2011
eGain inducted into KMWorld’s 2011 “Hall of Fame”

 

February, 2011
eGain featured in KMWorld’s “100 Companies that Matter in Knowledge Management” list fifth year in a row

KMWorld trend-setting products of 2011September, 2011
eGain Interactive Sales Suite™ named KMWorld Trend-Setting Product of 2011

 

March, 2011
eGain lands 2011 “Rising Star” honors from CRM magazine 

Named a “Leader” in Web Support category, cited for introducing its innovative Social Experience Suite in 2010

2010

eGain in Software Magazine‘s 28th Annual Software 500October, 2010
eGain named to Software Magazine‘s 28th Annual Software 500

 

March, 2010
eGain named to KMWorld magazine’s “100 Companies that Matter in Knowledge Management” fourth year in a row

KMWorld trend-setting products of 2010October, 2010
eGain Social™ named a KMWorld Trend-Setting Product of 2010

2009

September, 2009
eGain named to Software Magazine‘s Annual Software 500 list for seventh year in a row 

CRM magazine names eGain one to watch for web self-service

April, 2009
eGain named “One to Watch” in Web Self-Service by CRM magazine

 

February, 2009
eGain named to KMWorld‘s “100 Companies That Matter in Knowledge Management” for third consecutive year

 

eGain suite a KMWorld trend-setting product of 2009August, 2009
eGain Service™ 8.0 selected as KMWorld Trend-Setting Product of 2009

 

CRM magazine 2009 names eGain a “Leader” in web customer service

April, 2009
eGain named a “Leader” in Web Interaction Management by CRM magazine

 

eGain customer, Replacements, Ltd., a Stevie Awards Sales and Customer Service Finalist

January, 2009
eGain Customer, Replacements, Ltd., Honored as Stevie Awards Sales and Customer Service Finalist

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