Agentic Studio

Build agents that answer and act. Start with Our Best Practice Workflow Library.

Customers expect resolutions, not just responses from AI.

Complex requests still require people

AI can help customers get answers, but that’s often not enough. Processing a billing dispute, completing a service change, handling a claim typically require stitching together tools, models, and people.

Expensive to build agentic workflows

Most organizations need engineers to write and maintain the logic behind automated workflows. That slows deployment and keeps AI initiatives stuck in IT backlogs.

AI without governance is a liability

Agents without verified, policy-compliant knowledge often make mistakes, creating escalations and increasing risks as they scale.

Three ways eGain makes agentic workflows easier

Start from a proven workflow. Choose from a library of best practice workflows for financial services, healthcare, and other industries, then adapt it to your business.

Browse the workflow library.

Tell Genie what you need. Describe the workflow you want in plain language and Genie’s generative AI builds it for you.

See Genie in action.

Add trusted knowledge. The Trusted Knowledge Network gives your AI agents additional content and context from trusted external sources, so customers get more accurate and complete answers.

Learn more.

eGain Agentic Studio lets you build, deploy, and govern AI agents that resolve requests end to end.

Agentic Workflow Automation

Use Genie conversational AI to convert process documents and SOPs directly into agentic workflows. Business teams can build and deploy without scripting, developer involvement, or rebuilding processes from scratch.

Multi-Agent Orchestration

Coordinate AI agents through MCP and A2A to retrieve data, apply policies, and complete transactions, resolving complex requests in a single interaction without human intervention.

Best Practices Workflow Library

A collection of visual workflows across financial services, healthcare, and other industries gives teams a proven starting point they can deploy or customize immediately.

Autonomous Transactions

Query third-party systems for live account, transaction, and product data, and execute transactions through API, MCP, and A2A-compatible connections.

Seamless Agent Escalation

When a request needs human judgment, conversations transfer to a live agent with complete context and customers never having to repeat themselves.

Assured Actions

For compliance-sensitive steps, probabilistic AI reasoning works alongside eGain’s patented case-based reasoning to deliver exact, step-by-step answers where accuracy is required.

Demo: Quickly create agentic AI workflows

Use Genie’s generative AI to quickly create agentic AI workflows , so you can resolve customer requests end-to-end.

Agentic Studio in action

How customers are using Agentic Studio today

Insurance

CHALLENGE
  • Al answers need to be specific to line of business, product type, and location
  • Wrong answers in insurance create compliance risk and escalations that compound at scale
HOW EGAIN HELPS
  • Collects line of business, product, and policy state before the Al processes anything
  • Grounds every response in eGain’s trusted knowledge platform
  • Integrates with their contact center to route escalations automatically live agent during business hours, email after hours
RESULTS

Al that reduces compliance risk and the cost of escalations that come with wrong answers

Technology

CHALLENGE
  • Customers had to wait for live agents to verify identity and check case status
  • Hundreds of thousands of customers made this approach unscalable
HOW EGAIN HELPS
  • Authenticates the customer within their self-service portal
  • Connects to Salesforce and retrieves live case details automatically
  • Delivers accurate, verified answers from eGain’s trusted knowledge platform no agent needed
RESULTS

Customer requests resolved instantly and automatically. freeing agents for higher value work

Ask for demo

Skip to content