Resources

eGain has more than two decades of experience in digital customer service, engagement, AI, and the knowledge management space. Over time, we have collected a treasure trove of best practices and lessons learned from hundreds of implementation at scale for the who’s who of blue-chip clients. These are available for you in the form of articles. Read, learn, operationalize, win!

This is a library of white papers covering various industries and topics. You will find resources on best and next practices in customer engagement, contact center operations, AI, knowledge management, chat and cobrowsing, self-service, phone engagement, and social customer engagement.

Are customers using digital customer service more during COVID-19? What are people’s experiences of IVR queues when they call a contact center? Are virtual assistants the virtual wizards they were expected to be? Is messaging for customer service effective? Do agents lack knowledge? Learn about the hottest trends in customer engagement as you plan your next initiatives.