Per Gartner, poor CX has been the biggest barrier to digitalization success and disparate knowledge silos in organizations is a big deterrent to good CX. No wonder Gartner rates knowledge management (KM) as the #1 technology to improve not only CX, a critical success factor for digitalization success, but also the employee experience (EX) and operational performance. But legacy KM systems have failed to deliver the goods, calling for a need to modernize it with a revolutionary new approach called the “Knowledge Hub™.”
The eGain Knowledge Hub is the first such solution to unify and orchestrate all the essential technology building blocks of KM, including content management, profiled access, intent inference, search methods, generative AI, conversational and process AI (what to say and do next), analytics, personalization, and connectors to existing systems.
Track record of success at scale with Fortune 500 companies in the manufacturing sector.
The top-rated SaaS solution for digital-first, knowledge-powered customer engagement automation that includes unified omnichannel hubs for managing knowledge, conversations, and analytics, powered by generative and conversational AI, ML, and analytics.
Compliant with privacy and security standards such as PCI, NIST SP 800-53, HIPAA, and FedRAMP.
One-of-a-kind, risk-free production pilot—not a toy sandbox—so you and your team can experience the solution free of charge and obligation.
Rich out-of-the-box functionality for quick business value. Say no to toolkits and multi-year development, customization, and integration nightmares.
More than two decades of experience in KM and manufacturing domain expertise.
eGain’s manufacturing clientele includes the who is who of manufacturing companies. Here are examples of their at-scale success, powered by the eGain Knowledge Hub™.