White Papers

Hot off the press!

Millennial Marketshare: How Financial Institutions Can Grab an Unfair Advantage

“Most of our young, financially struggling customers never encounter a banker skilled enough to help them.” And that (as told by a financial services executive) is the crux of the bad experiences of the new-gen banking and financial customers. With millennials, numbering over 73 million, and set to become the largest demographic group in the US this year, per Pew Research, this takes on huge importance. Know how your financial institution—banks, insurance, financial services—can overcome this to their advantage in the new decade.

AI helps in the contact centerFEATURED WHITE PAPER

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence (AI) for the overall business is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.

No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!

This white paper covers specific areas in this domain that offer the biggest potential for transformational ROI, and a fast, zero-risk way to innovate with AI. Download to learn more!