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Transform Customer Service with Next-Gen Knowledge: Why and How

Next-gen knowledge for customer service What creates the biggest pain when a customer contacts a business for service? According to several surveys, the lack of knowledge among agents and on company websites was the main pain point. And this was true across industries.

This paper explains how next-gen knowledge transforms customer service.

More papers on knowledge for customer service and contact centers

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More White Papers on Customer Service and Experience

Knowledge management for customer experience and sales

Clone Your Best Agents: A 7-Step Approach

How can companies provide distinctive customer service and boost sales? “Cloning” the capabilities of the best customer service agents or representatives across the agent pool—in-house and outsourced—is a powerful approach that can help improve the quality and value of all interactions with customers. Starting with a unique Agent Cloning™ Framework, this paper shows you how to implement a cloning program to take your customer engagement capabilities to new levels.

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Customer service in the financial services, healthcare, retail, and insurance industries

Available titles

  • Pandemic Imperative for Insurance: Virtual Financial Coaching
  • Millennial Marketshare: How Financial Institutions Can Grab an Unfair Advantage
  • BPO 2.0: The Next Generation of Outsourcer-Enabled Contact Center Innovation
  • Excellence in Government-to-Citizen Service – Success Stories from the Public Sector
  • Five Transformational Innovations to Boost B2C Web Sales
  • Emerging Consumer Engagement Models in Healthcare: Better Healthcare Journeys By Design

EXPLORE

Virtual assistant

Digital engagement

  • 6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
  • Virtual Assistants: 10 Deployment Tips
  • Managing Customer Emails: 10 Telltale Signs You Have Outgrown Microsoft Outlook
  • Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success
  • From Silos to Social-Blended Multichannel Customer Experiences: A Seven Step Roadmap for Success

MORE ON DIGITAL ENGAGEMENT

 

Omnichannel engagement

AI helps in the contact center

  • Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service
  • Contact Center and Web Customer Experience Megatrends and Next Practices
  • Designing and Delivering Customer Journeys

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