Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

Digital + Omnichannel

eGain Offers

Proactive offer of contextual promotional content, automated self-service or digital engagement – served on a web page, based on configurable business rules and AI-powered decision support

eGain SuperChat

Chat |  Messaging  |  ClickToCall

Comprehensive text chat, proactive chat, video chat & click to call. Includes the ability to chat via messaging channels

eGain Cobrowse

Agent can share and co-navigate HTML and Javascript content via web browser with a customer, supported by granular read/write controls per web page or website section

eGain CallTrack

Comprehensive call taking, logging and tracking capability, including call controls and screen pop with call variables. Includes soft phone

eGain Mail + Social

Email (free form and generated via structured web forms) response automation and management with automated routing, flexible workflow, powerful productivity tools leveraging AI and Knowledge, quality management, and reporting. Monitor Twitter, Youtube, Facebook, and Instagram and manage and respond to non real-time customer inquiries

eGain Secure Messaging

Deliver confidential, secure content via a secure portal and a pointer to that content delivered by email or message

eGain Notify

SMS | Email | Voice | Web

eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates, i.e., notifications

Knowledge + AI

eGain Virtual Assistant

Emotionally-aware, conversational AI-powered self-service solution (also known as VA or Chatbot) to understand customer request, guide the customer to the right answer through interactive dialog, and serve the answer from a knowledge base or from a backend transactional systems

eGain SelfService+AI

Knowledge Base with AI-powered process guidance for self-service

eGain Knowledge+AI

Knowledge Base with AI-powered process guidance for contact center agents, store associates, branch staff, and field service personnel

Analytics + ML

eGain Analytics

Makes it easy to measure and manage your contact center operations, knowledge and omnichannel customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively