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Knowledge-Powered Customer Engagement Suite

eGain SuperChat

Chat with customers via messaging, app, or website. Step up to video chat. Offer click to call options. Includes the ability to chat via messaging channels

eGain Cobrowse

Help customers fill complex forms by safely cobrowsing HTML forms, supported by granular controls to ensure compliance. No download required

eGain CallTrack

Log and track phone calls with AI guidance and knowledge support. Includes call controls, soft phone, and screen pop

eGain Mail + Social

Manage and respond to customer emails (free form and web form) with automated routing, flexible workflow, and agent productivity tools. Monitor social channels (Twitter, YouTube, Facebook, and Instagram) and respond to customer inquiries

eGain Secure Messaging

Share confidential, secure content with customers via a secure portal

eGain Notify

Deliver personalized reminders, alerts, and updates at scale across touchpoints, including SMS, Email, Push, Messaging, and Voice

eGain Offers

Offer contextual promotions, self-service and agent assistance to customers on your website, based on configurable business rules and AI-powered decision support

eGain Knowledge+AI

Knowledge Base with AI-powered process guidance for contact center agents, store associates, branch staff, and field service personnel

eGain Virtual Assistant

Conversational assistant to understand customer intent, guide her via interactive dialog to a personalized response. Escalates with context to an agent via the eGain Conversation Hub

eGain SelfService+AI

Knowledge Base for personalized customer self-service, published via website or app

eGain Analytics

Measure and manage contact center operations. Configure business-friendly reports, charts and dashboards using a rich library of best-practice templates.