What Analysts Say About eGain Solutions
Top score in the 2021 Gartner Critical capabilities report for the CRM customer engagement center for digital engagement + knowledge management + automation of engagements
Top score for “current offering” (that is, product) in the 2021 Forrester New Wave on Digital-First Customer Service
eGain Offers™ for Service and Sales
eGain Offers™ helps businesses engage visitors on the company website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor need and proactively serves a targeted offer.
It leapfrogs existing proactive chat “point” solutions by providing coupons, promotions, surveys, personalized content as well as contextual help in the form of FAQ, chatbot, chat, click to call, and cobrowse options.
What’s more, all this flexibility comes in a solution that is easy to deploy and optimize. Deployment is as simple as adding a tag to the website code, while A/B testing tools and analytics ensure the best results.
Built on the award-winning eGain Customer Engagement Hub™, eGain Offers is organically omnichannel. As part of the eGain Solve suite, it integrates seamlessly with other eGain applications to enable unified offer management across communication channels and consumer lifecycle.
- Tailored website and Facebook experiences for customers with multichannel, multi-stage offers for different needs
- Unified agent desktop provides comprehensive visitor detail and 360 degree view of multichannel customer interaction history to agents
- Integration with other channels
- Multiple offers per page
- Access to a common knowledge base
- Set up Offers in minutes (no IT help needed)
- Template library to brand-align offers
- Range of triggers: time on page, pages visited, and more
- Scheduled offers
- Data adapter access to customer data in external systems
- Unmatched range of offer types Flexible business rules for eligibility
- Forecasting and A/B testing options
- Dashboard to monitor and analyze