eGain University

What Analysts Say About eGain Solutions

Top score in the 2023 Gartner Critical capabilities report for the CRM customer engagement center for knowledge management + digital engagement + composable experience platform

Top score for “current offering” (that is, product) in the 2021 Forrester New Wave (most recent report) on Digital-First Customer Service

Education Services—Shortcut to Mastery

eGain Education Services compress the learning curve so customers can immediately begin benefiting from their software investment. Available worldwide, our flexible, economical training and delivery methods ensure that users receive the instruction they need, when and where they need it, and in their learning environment of choice. Your employees will master new skills, improve their productivity levels, and provide your customers with excellent customer service.

With eGain Education Services, customers rapidly learn their solutions, and continue to remain up-to-date and skilled as new upgrades become available. The eGain training program makes it easy for your team to achieve new levels of customer service quickly and easily-with minimal impact on current productivity.

Want more information about our education services and training schedules?

Contact your eGain Account Manager.
If you are a current customer, you can also contact eGain Support.

Flexible training programs

Customize and maximize your knowledge transfer experience with our flexible training options.

End-user training

Your customer service agents (or CSRs), CSR managers, and systems administration staff are guided through a series of hands-on and real-life scenarios in a classroom environment. Students will enjoy the opportunity to interact with instructors and fellow students in an enriched, interactive environment.

Train-the-trainer

Designed for enterprise customers this certification class imparts product knowledge, best practices and effective training methods to the trainees.

Technical training

This hands-on course is designed for our licensed customers to train their application support teams on installation, trouble shooting and customization techniques for eGain applications.