The #1
AI Knowledge
Platform for
Customer Service
Eliminate content silos
Automate knowledge curation
Establish single source of truth
Deliver knowledge everywhere
Trusted, consumable answers
Comprehensive suite for customer self-service, contact centers, and employees
Customer service automation depends on trusted answers from a single source of truth in the enterprise. The eGain suite unifies knowledge silos and transforms the content by orchestrating GenAI and experts. The result: correct, consistent, and compliant answers that are trusted and consumed by customers, agents, and employees.
Modern knowledge management is foundational to GenAI success in customer service
“By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals.”
Our clients love us!
Insurance Industry
30B+ USD
Government
50,000+ Employees
Banking
3B – 10B USD
Check out our best practices and analyst reports
Knowledge Management
for Dummies
eGain 2nd special edition
Updated with GenAI best practices
