Powered by AI, virtual assistant, knowledge, and analytics
EASY WITH EGAIN!
Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context. MORE
Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. MORE
Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise). MORE
Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia
Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated