The #1
AI Knowledge
Platform for
Customer Service

Eliminate content silos

Automate knowledge curation

Establish single source of truth

Deliver knowledge everywhere

Trusted, consumable answers

Knowledge everywhere for customer self-service, contact centers, and employees

Customer service automation depends on trusted answers from a single source of truth in the enterprise. The eGain suite unifies knowledge silos and transforms the content by orchestrating GenAI and experts. The result: correct, consistent, and compliant answers that are trusted and consumed by customers, agents, and employees.

AI Agent

Conversational guidance for customers, agents, and employees

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AI Knowledge Hub

Eliminate knowledge and content silos, and guide users to trusted answers

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Conversation Hub

Deliver personalized digital engagement to customers across touchpoints

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Analytics Hub

Measure, manage, and optimize contact center operations

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We are trusted by leaders

Modern knowledge management is foundational to GenAI success in customer service

“By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals.”

Our clients love us!

4.9/5

eGain has been incredibly flexible and accommodating

Insurance Industry

$30B+

Very easy to use, popular among end users

Government

50,000+ Employees

eGain has delivered elegant solutions to unique problems

Banking

$3B – $10B