Virtual Assistant
Start conversations with 
customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context.
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customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context.
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Super Chat 
Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration.
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Knowledge+AI
Serve knowledge 
everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise).
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everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise). View More
Social
Monitor social media streams, identify relevant posts, analyze 
sentiment, and respond efficiently. Proactively publish multimedia content on multiple channels.
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sentiment, and respond efficiently. Proactively publish multimedia content on multiple channels.View More
Receive, parse, route, 
and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated solution.
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and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated solution. View More
Analytics
Set service levels and monitor customer satisfaction, incremental 
sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.
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sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis. View More
Trusted by leaders
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