The #1
AI Knowledge
Platform for
Customer Service

Eliminate content silos

Automate knowledge curation

Establish single source of truth

Deliver knowledge everywhere

Trusted, consumable answers

Comprehensive suite for customer self-service, contact centers, and employees

Customer service automation depends on trusted answers from a single source of truth in the enterprise. The eGain suite unifies knowledge silos and transforms the content by orchestrating GenAI and experts. The result: correct, consistent, and compliant answers that are trusted and consumed by customers, agents, and employees.

We are trusted by leaders

Modern knowledge management is foundational to GenAI success in customer service

“By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals.”

Our clients love us!

4.9/5

eGain has been incredibly flexible and accommodating

Insurance Industry

30B+ USD

Very easy to use, popular among end users

Government

50,000+ Employees

eGain has delivered elegant solutions to unique problems

Banking

3B – 10B USD

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