#1 knowledge automation platform for customer engagement Conversation Hub Serve customers consistently across touchpoints. Empower agents with a modern omnichannel desktop. Knowledge Hub Eliminate knowledge silos. Guide customers and agents to the best answer. Streamline content authoring and management. Analytics Hub Measure, manage, and optimize service operations. Personalize dashboards and reports to meet business needs. NEWSDecember 5, 2023Investment Management Giant Selects eGain to Modernize Knowledge ManagementNovember 10, 2023eGain Wins KMWorld Magazine’s KM Promise Award for 2023November 8, 2023eGain named a visionary in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center