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#1 customer engagement automation platform
Powered by AI, virtual assistant, knowledge, and analytics
Powered by AI, virtual assistant, knowledge, and analytics
EASY WITH EGAIN!
Virtual Assistant
Virtual Assistant
Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context. MORE
Super Chat
Super Chat
Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. MORE
Knowledge
Knowledge+AI
Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise). MORE
Social
Social
Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia
content on
multiple
channels.
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Virtual Assistant
Start conversations with
customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context.
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Messaging Hub
Engage customers over SMS, MMS,
Twitter DM, ABC, Facebook Messenger, WhatsApp, in-app, and more. Notify customers via personalized messages that are secure, scalable, and timely.
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Super Chat
Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration.
View More
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Knowledge+AI
Serve knowledge
everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise).
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Analytics
Set service levels and monitor customer satisfaction, incremental
sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.
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eGain is Trusted by Leaders
