#1 knowledge-powered automation platform for customer engagement Conversation Hub Serve customers consistently across touchpoints. Empower agents with a modern omnichannel desktop. Knowledge Hub Eliminate knowledge silos. Guide customers and agents to the best answer. Streamline content authoring and management. Analytics Hub Measure, manage, and optimize service operations. Personalize dashboards and reports to meet business needs. NEWSJuly 21, 2022eGain named a KMWorld AI 50 companyJuly 19, 2022eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from contentJune 14, 2022Contact center agents struggle with traditional desktop tools to handle customer queries, survey finds
