Virtual Assistant
Start conversations with 
customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context.
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customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context.
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Messaging Hub
Engage customers over SMS, MMS, 
Twitter DM, ABC, Facebook Messenger, WhatsApp, in-app, and more. Notify customers via personalized messages that are secure, scalable, and timely.
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Twitter DM, ABC, Facebook Messenger, WhatsApp, in-app, and more. Notify customers via personalized messages that are secure, scalable, and timely. View More
Super Chat 
Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration.
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Knowledge+AI
Serve knowledge 
everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise).
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everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise). View More
customer emails, web forms, letters, and faxes. Plus, monitor social media and respond efficiently. All using an omnichannel desktop.Analytics
Set service levels and monitor customer satisfaction, incremental 
sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.
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sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis. View More
Trusted by leaders
