Click-to-Call Software
eGain ClickToCall

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When in need, customers look for real-time help

Customers want real-time clarification and confirmation when they make important choices, purchases, or decisions. They want to speak with someone while browsing your website to answer a quick question before they commit. And at that point they do not want to call your 1-800 number and then have to start all over again. Your business, therefore, needs a way to offer crucial real-time help to customers while they are on your site.

What Analysts Say About eGain Solutions

Top score in the 2023 Gartner Critical capabilities report for the CRM customer engagement center for knowledge management + digital engagement + composable experience platform
Top score for “current offering” (that is, product) in the 2021 Forrester New Wave (most recent report) on Digital-First Customer Service

eGain ClickToCall™

Click-to-call software to boost sales and improve customer service

eGain ClickToCall™ is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service. It lets you call them over traditional voice channels like a land line or a mobile phone or, if the customer wants, you can speak with them over the computer. The call can be set up instantly or scheduled at a later time, based on the customer’s preference. And to handle the click-to-talk requests, you can leverage your existing contact center agent pool.

Reduce shopping cart abandonment

Shopping cart abandonment rates are as high as 88% now! Offer interactive voice assistance at the point of purchase, right when the prospect is experiencing indecision, to turn around the deal for you.

Improve online conversion

Help clients make significant decisions that could benefit from expert guidance in real-time, for example, during complex financial planning, while choosing healthcare options, or making insurance and large ticket purchases.

Build your brand

In the face of inevitable product commoditization and escalating pricing pressure, smart businesses are building brands on service differentiation. Forge an identity around excellent service. Clients who have received help from businesses with click-to-call support are delighted and spread the word among friends.

Features

  • It can be offered as an “always on” option on your site or presented as a rule-based conditional offer when used with the offers management software, eGain Offers
  • Customers can request immediate or scheduled callbacks
  • Available on all browsers for site visitors
  • Allows multiple entry point configurations within one department
  • Use the same telephone infrastructure for phone calls and click-to-call requests
  • Enable click-to-call feature on specific web pages or the entire website
  • Brand the click-to-call web form template to match your website look
  • New, contemporary click to call interface
  • Combine it with cobrowse for collaborative assistance

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