eGain AI Knowledge Hub

Where knowledge management meets GenAI

Knowledge chaos in the enterprise is overwhelming

Content silos

Tactical AI tools

Non-compliant processes

Harmonize it with
the eGain AI Knowledge Hub

Connect all your content silos to a knowledge hub

Create and curate knowledge with AI and experts

Configure content workflows for compliance and speed

Get quick value with best practice implementation

Architected to deliver trusted answers at scale

Talk to our experts

eGain Knowledge Hub Architecture Diagram

AI Knowledge Hub in action

How BT optimizes agent performance across 25M customer conversations every year

37%

increase in
First Contact Resolution

30

points rise in
Net Promoter Score

50%

improvement in
speed to competence

4.9/5

Read more

Very easy to use, popular among end users

Government

50,000+ Employees

Rated #1 in the 2024 Gartner Critical capabilities report for the CRM customer engagement center for knowledge management, digital experience, automation of engagements, and composability

Read more

Check out our best practices and analyst reports

Knowledge Management
for Dummies

eGain 2nd special edition
Updated with GenAI best practices

Download now

Gartner Market Guide

For Customer Service Knowledge Management Systems

Read now

Join us in London to hear AI Knowledge success stories from your peers at our global customer event

June 17, 2025

The Brewery, London

Reserve your seat
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