Create a single source of truth by centralizing content and transforming it with Gen AI and experts to deliver trusted answers
Connect to content sources
Salesforce
SharePoint
Confluence
Transform content with GenAI and experts
Create and curate knowledge 10X faster
Enrich knowledge with AI assistance
Choose from dozens of article templates
Publish personalized knowledge
Embed knowledge in the flow of work
Tailor knowledge for different audiences
Guide users to trusted answers
Measure and manage the hub
Track and optimize knowledge performance
Ensure knowledge governance and compliance
Identify and close knowledge gaps
Customer Testimonials
“eGain has been incredibly flexible and accommodating”
Insurance Industry
“Very easy to use, popular among end users”
Government
“eGain has delivered elegant solutions to unique problems”
Banking
Features
Knowledge Management
GenAI Authoring Tools
WYSIWYG Authoring
Compliance Workflows
Revision History
Role-based Access Control
Taxonomy Management
Knowledge Use
Theme Branding
AI Search
Content Personalization
Process Guidance
Audience-specific Portals
Feedback & Suggestions
Pricing
Contact Center User
$25 per named user per month
AI-powered knowledge and guidance for contact center agents
Enterprise User
$12.50 per named user per month
AI-powered knowledge and guidance for enterprise users (outside the contact center)
Customer Self-Service
$0.20 per self-service session
Intelligent self-service for customers
Buy in blocks of 1000 billable session units
FAQ
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Who is a contact center user?
A contact center user is anyone who works in a contact center or customer service group and needs to access the system. This includes agents, supervisors, managers, analysts, and knowledge management staff.
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Who is a named user?
A named user is a uniquely identified individual authorized to access eGain AI Knowledge Hub.
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Do I need a special license for knowledge managers, authors, and administrators?
No, all knowledge managers, authors, and administrators can use the system with a contact center user license.
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Who is an enterprise user?
An enterprise user is any employee or consultant who does not work in the contact center of customer service group.
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What is a customer self-service session?
A customer self-service session is initiated when a customer accesses the eGain self-service portal or API. The session ends when the user exits the session or remains inactive beyond the inactivity timeout period of 20 minutes. Billing is based on 10-minute increments, rounded up.
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Can agents or company employees use customer self-service sessions?
No.
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Is there a free trial available?
Yes. eGain AI Knowledge Hub offers a free trial for a limited period. Trials may include access to named user licenses or a block of self-service sessions.
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What happens if I run out of billable sessions?
You can buy additional billable sessions from your admin console.
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Can I connect my eGain AI Knowledge Hub with an eGain AI Agent?
Yes, the eGain AI Agent can be configured to use eGain AI Knowledge Hub as a content source.
