Knowledge Management Gartner Market Guide | Selecting Vendors
Gartner, 16 September 2021
Clearly, it is knowledge or bust when it comes to customer and agent experiences that are memorable for the customer, empowering for the agent, and easy for both. What are the KM market trends and how do you go about selecting vendors? Reading this guide from Gartner experts will be a good start! *.
Gartner, 20 September 2022
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2 Gartner, Market Guide for Customer Service Knowledge Management Systems, Pri Rathnayake and Drew Kraus, 20 September 2022
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