Press Clippings
MAY 2022
APRIL 2022
MARCH 2022
Solving the Contact Center Knowledge Crisis from the Great Retignation
Smart Customer Service
FEBRUARY 2022
February 15
Up Your Query Handling Ante With Modern Knowledge Management To Differentiate CX
Forbes.com
JANUARY 2022
January 14
eGain Cloud Service Receives FedRAMP Authorization
ExecutiveBiz
January 13
eGain Achieves FedRAMP Authorization with IRS Sponsorship
Contact Centre Helper
January 13
eGain Achieves FedRAMP Authorization with IRS sponsorship
Tech News Hub
January 13
eGain Achieves FedRAMP Authorization
destinationCRM
January 11
What Needs to Change to Fix Banking’s Totally Busted Sales Model
The Financial Brand
January 5
eGain announces 2021 EMEA Partner Award winners
MyCustomer
January 5
Digital Customer Service Predictions for 2022 and How to Excel
ContactCenterWorld
January 5
eGain announces 2021 EMEA Partner Award winners
Tech News Hub
January 3
eGain Knowledge Hub Now Available for Five9 Customers
CX Today
DECEMBER 2021
December 21
Knowledge Management: Don’t Do Digital Customer Service Without It
Medium
December 16
Reimagining Financial Education in the Human + Digital Era
PixelSpoke
December 13
VOX Network Solutions Awarded 2021 Partner of the Year NA by eGain
VOX Network Solutions
December 13
eGain Knowledge Hub Available on Five9 CX Marketplace
Call Centre Helper
December 13
eGain Knowledge Hub™ now available on Five9 CX marketplace
MyCustomer
December 10
Knowledge Management: The Cure for Contact Center Agent Training Ills in the Variant-Era
CustomerThink
December 06
Modern Knowledge Management Systems For Contact Center Agents: The Benefits And How To Choose One
Forbes
December 01
How credit unions can overcome their biggest threat
Credit Union National Association
NOVEMBER 2021
November 30
How credit unions can overcome their biggest threat
KMWorld
November 16
The IRS demonstrates how eGain transformed tax season at KMWorld Connect 2021
KMWorld
November 16
Marquee eGain Client Bags KMWorld Reality Award for 2021
TechNewsHub
November 16
Marquee eGain Client Bags KMWorld Reality Award for 2021
MarTech Series
November 15
Customer Self-Service: How To Take It To The Next Level
Forbes
November 15
2021 KM Reality Award winner: BT Consumer
KMWorld
November 04
eGain Knowledge Hub™ now available on Genesys AppFoundry
KMWorld
November 01
eGain Knowledge Hub™ now available on Genesys® AppFoundry™
Tech News Hub
OCTOBER 2021
SEPTEMBER 2021
September 22
Humanizing the Digital Experience: How Virtual Financial Coaching Can Help Credit Unions Win Again on Member Service
Filene
September 08
eGain Messaging Hub: KMWorld Trend-Setting Products of 2021
KMWorld
September 08
eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
CustomerThink
September 08
eGain creates Knowledge Hub to bolster digital transformation of customer engagement
KMWorld
September 07
News : eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
ContactCenterWorld
AUGUST 2021
August 31
eGain Knowledge Hub Optimizes Knowledge Adoption for the SAP Service Cloud
Database Trends and Applications
August 31
eGain Knowledge hub now offered on the SAP Store
KMWorld
August 26
eGain Knowledge Hub now available on SAP® store
MYCustomer
August 26
eGain Brings Knowledge Hub to SAP Store
dCRM
