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Press Clippings

JANUARY 2021

January 03
7 Customer Service Mistakes Companies Should Avoid Making in 2021
CustomerThink

DECEMBER 2020

December 09
Infogain Joins eGain EcoNet™ Partner Network
Infogain

December 08
Infogain joins eGain Econet™ partner network
Business Wire

December 08
Infogain joins eGain Econet™ partner network
PICANTE

NOVEMBER 2020

November 10
eGain Launches Smart IVR
dCRM

November 05
Global Automaker Modernises Customer Engagement with eGain
MyCustomer

OCTOBER 2020

October 27
Scaling Quality Customer Service in the Pandemic Era
BankDirector.com

October 20
eGain, Fly Leasing and IBM as Zacks Bull and Bear of the Day
Zacks

October 09
Industry Spotlight: eGain Customer Engagement Solutions
Contact Centre Summit

October 09
How financial institutions, credit unions can improve operations, customer experiences
MobilePaymentsToday.com

SEPTEMBER 2020

September 14
How banks can turn the credit decline into a win-win
BAI

September 14
eGain achieves FedRamp ‘in process’ status
KMWorld

September 04
KMWorld Trend-Setting Products of 2020
KMWorld

JULY 2020

July 31
Customers Expect Convenience and Safety: Will Brands Deliver?
CMSWire

July 27
The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
dCRM

July 09
Missed Opportunity to Boost Business-to-Consumer Sales
Business 2 Community

July 07
eGain delivers memorable, digital-first customer experiences
KMWorld

JUNE 2020

June 16
eGain improves conversational customer engagement with eGain Messaging Hub
KMWorld

June 16
News : eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™
ContactCentreWorld

June 16
eGain Messaging Hub Adds BYO-Bot Functionality
TMCnet

June 01
Transforming customer service to meet demands during COVID-19
KMWorld

June 01
The New Knowledge Management Required for Customer Service in the COVID Era
CRMXchange

MAY 2020

May 14
The New Digital Customer Engagement Imperative For The New (Ab)normal
CCW Digital

May 13
Knowledge management and the impact of COVID-19
KMWorld

May 12
How to Use AI to Ignite Retail Sales by Cloning Your Best Bankers
The Financial Brand

May 07
The New Digital Customer Engagement for the New (Ab)normal
CustomerThink

APRIL 2020

April 21
Results For The 2020 Edition Of The UK National Innovation Awards® Competition
Directors Club®

April 17
Building a Banking Sales Program Amid COVID-19 Disruption
The Financial Brand

April 01
Clone Your Best Bankers, Ignite Sales, and Turbocharge Growth
Finextra

MARCH 2020

March 16
4 Tips for Sustaining Customer Experience Amid the Coronavirus Threat
SmartCustomerService

JANUARY 2020

January 08
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
Call Centre Helper

January 07
Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
KMWorld

DECEMBER 2019

December 16
15 Essential Strategies to Reduce Staff Turnover
Call Centre Helper

December 9
29 Mistakes That Your Contact Centre Might Be Making
Call Centre Helper

NOVEMBER 2019

November 19
What Contact Centres Are Doing Right Now (2019 Edition) — A Call Centre Helper Research Paper (chapter on self-service is sponsored by eGain)
Call Centre Helper

OCTOBER 2019

October 28
#TradeTalks: Engagement Platform for an Omnichannel World
Nasdaq

October 18
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
CustomerThink

October 18
eGain enhances its customer engagement suite
KMWorld

October 14
23 Considerations to Make Before Implementing a New Digital Channel
Call Centre Helper

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