HOME

Press Clippings

JULY 2020

July 07
eGain delivers memorable, digital-first customer experiences
KMWorld

JUNE 2020

June 16
eGain improves conversational customer engagement with eGain Messaging Hub
KMWorld

June 16
News : eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™
ContactCentreWorld

June 16
eGain Messaging Hub Adds BYO-Bot Functionality
TMCnet

June 01
Transforming customer service to meet demands during COVID-19
KMWorld

June 01
The New Knowledge Management Required for Customer Service in the COVID Era
CRMXchange

MAY 2020

May 14
The New Digital Customer Engagement Imperative For The New (Ab)normal
CCW Digital

May 13
Knowledge management and the impact of COVID-19
KMWorld

May 12
How to Use AI to Ignite Retail Sales by Cloning Your Best Bankers
The Financial Brand

May 07
The New Digital Customer Engagement for the New (Ab)normal
CustomerThink

APRIL 2020

April 17
Building a Banking Sales Program Amid COVID-19 Disruption
The Financial Brand

April 01
Clone Your Best Bankers, Ignite Sales, and Turbocharge Growth
Finextra

JANUARY 2020

January 08
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
Call Centre Helper

January 07
Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
KMWorld

DECEMBER 2019

December 16
15 Essential Strategies to Reduce Staff Turnover
Call Centre Helper

December 9
29 Mistakes That Your Contact Centre Might Be Making
Call Centre Helper

NOVEMBER 2019

November 19
What Contact Centres Are Doing Right Now (2019 Edition) — A Call Centre Helper Research Paper (chapter on self-service is sponsored by eGain)
Call Centre Helper

OCTOBER 2019

October 28
#TradeTalks: Engagement Platform for an Omnichannel World
Nasdaq

October 18
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
CustomerThink

October 18
eGain enhances its customer engagement suite
KMWorld

October 14
23 Considerations to Make Before Implementing a New Digital Channel
Call Centre Helper

SEPTEMBER 2019

September 26
eGain to Offer Free Chatbots at Their Upcoming Annual Conference
Call Centre Helper

September 25
eGain makes disruptive free chatbot and digital desktop offer for upcoming annual conference
MyCustomer

September 16
14 Practical Techniques to Improve Knowledge Management
Call Centre Helper

September 11
19 Contact Centre Queueing Strategies
Call Centre Helper

JULY 2019

July 26
Dental equipment manufacturer selects eGain for AI-powered customer support
KMWorld

July 25
A-dec to Use AI-Powered Customer Support
Call Centre Helper

July 25
A-dec Selects eGain For AI-Powered Customer Support
MyCustomer

July 19
12 Reasons Why Customer Service Chatbots Fail
ContactCentreWorld

July 15
The CRM Top 100 Companies in Customer Service, Marketing, and Sales
CRM Magazine

July 12
12 Reasons Why Customer Service Chatbots Fail
Business 2 Community

July 8
eGain Solve named a KMWorld Trend-Setting Product of 2019
KMWorld

JUNE 2019

June 28
6 steps to digital-first member service
Credit Union Journal

June 19
Best Practices in Proactive Customer Service and Engagement
CustomerThink

June 17
Avoid Creating Virtual Idiots for Customer Disservice
Smart Customer Service

June 10
Artificial Intelligence In the Contact Centre: What You Should REALLY Know
Call Centre Helper

June 03
The Dos and Don’ts of Digital Self-Service
Call Centre Helper

MAY 2019

May 23
8 Steps to Making all Your Agents Stars
ICMI

May 15
20 Ways to Improve Customer Experience Management
Call Centre Helper

May 15
New trends in customer engagement: Q&A with eGain’s Anand Subramaniam
KMWorld

May 09
AI in customer and employee engagement
KMWorld

APRIL 2019

April 15
How Can I Improve the Productivity of Gen Z and Millennial Advisors?
Call Centre Helper

OLDER PRESS CLIPPINGS