Press Clippings
MARCH 2025
March 19
eGain AI Agent for Contact Center makes every agent an expert
KMWorld
March 18
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance
CustomerThink
March 18
eGain Launches AI Agent for Contact Center
Smart Customer Service
FEBRUARY 2025
February 18
What’s Changed: Gartner Magic Quadrant for CRM Customer Engagement Centers
Solutions Review
JANUARY 2025
January 6
eGain Customers Share Their Experiences at the KMWorld Conference
KMWorld
January 6
KMWorld Conference Wrap-Up and Look Ahead
KMWorld
DECEMBER 2024
December 17
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown
CX Today
NOVEMBER 2024
November 22
Specialized Bicycles Rides with eGain
destinationCRM
November 19
KMWorld 2024 kicks off with a major focus on humans and AI working together
KMWorld
November 4
2024 Readers’ Choice Award- BEST CX AND SUPPORT – eGain – Safely harness GenAI with controls and guardrails
KMWorld
November 4
eGain AI Agent Centers Transparency, Trust, and Knowledge System Integration
Enterprise AI World
November 4
eGain AI Agent centers transparency, trust, and knowledge system integration
KMWorld
November 4
KMWorld Readers’ Choice Award Winners 2024
KMWorld
OCTOBER 2024
October 31
A Q&A with Ashu Roy, eGain’s CEO
destinationCRM
October 31
Need to Make Progress on Virtual Customer Assistance?
insurance Edge
October 31
eGain announces enhancements to its AI Knowledge Platform at Solve 24
IT reseller
October 30
KM, AI Need to Work Together for Optimum Success, eGain Speakers Contend
Smart Customer Service
October 14
Benefits of Investing in Emerging Technology for KM
APQC
October 10
Understanding the AI and KM Connection
APQC
SEPTEMBER 2024
September 9
eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation
KMWorld
AUGUST 2024
August 21
The Enterprise AI Sourcebook is Here
Enterprise AI World
August 9
Ventana Research Announces the 17th Annual Digital Innovation Award Finalists
Venata Research
JULY 2024
MAY 2024
May 22
TELUS International announced a partnership with eGain
Smart Customer Service
May 21
TELUS International announced a partnership with eGain
MarTech Cube
May 21
TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities
TELUS International
May 16
Navigating knowledge management: A complete guide for success
TELUS International
APRIL 2024
April 29
Cultivating a symbiosis of GenAI and KM in the enterprise
KMWorld
MARCH 2024
March 13
KMWorld 100 Companies That Matter in Knowledge Management 2024
KMWorld
FEBRUARY 2024
February 26
eGain Debuts AssistGPT™ at CCW Berlin, Revolutionizing Customer Service with AI
BNN Breaking
February 13
Healthcare CX: How to Go from Ailing to A-Class
Smart Customer Service
