Press Clippings
JULY 2020
July 07
eGain delivers memorable, digital-first customer experiences
KMWorld
JUNE 2020
June 16
eGain improves conversational customer engagement with eGain Messaging Hub
KMWorld
June 16
News : eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™
ContactCentreWorld
June 16
eGain Messaging Hub Adds BYO-Bot Functionality
TMCnet
June 01
Transforming customer service to meet demands during COVID-19
KMWorld
June 01
The New Knowledge Management Required for Customer Service in the COVID Era
CRMXchange
MAY 2020
May 14
The New Digital Customer Engagement Imperative For The New (Ab)normal
CCW Digital
May 13
Knowledge management and the impact of COVID-19
KMWorld
May 12
How to Use AI to Ignite Retail Sales by Cloning Your Best Bankers
The Financial Brand
May 07
The New Digital Customer Engagement for the New (Ab)normal
CustomerThink
APRIL 2020
April 17
Building a Banking Sales Program Amid COVID-19 Disruption
The Financial Brand
April 01
Clone Your Best Bankers, Ignite Sales, and Turbocharge Growth
Finextra
JANUARY 2020
January 08
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
Call Centre Helper
January 07
Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
KMWorld
DECEMBER 2019
December 16
15 Essential Strategies to Reduce Staff Turnover
Call Centre Helper
December 9
29 Mistakes That Your Contact Centre Might Be Making
Call Centre Helper
NOVEMBER 2019
November 19
What Contact Centres Are Doing Right Now (2019 Edition) — A Call Centre Helper Research Paper (chapter on self-service is sponsored by eGain)
Call Centre Helper
OCTOBER 2019
October 28
#TradeTalks: Engagement Platform for an Omnichannel World
Nasdaq
October 18
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
CustomerThink
October 18
eGain enhances its customer engagement suite
KMWorld
October 14
23 Considerations to Make Before Implementing a New Digital Channel
Call Centre Helper
SEPTEMBER 2019
September 26
eGain to Offer Free Chatbots at Their Upcoming Annual Conference
Call Centre Helper
September 25
eGain makes disruptive free chatbot and digital desktop offer for upcoming annual conference
MyCustomer
September 16
14 Practical Techniques to Improve Knowledge Management
Call Centre Helper
September 11
19 Contact Centre Queueing Strategies
Call Centre Helper
JULY 2019
July 26
Dental equipment manufacturer selects eGain for AI-powered customer support
KMWorld
July 25
A-dec to Use AI-Powered Customer Support
Call Centre Helper
July 25
A-dec Selects eGain For AI-Powered Customer Support
MyCustomer
July 19
12 Reasons Why Customer Service Chatbots Fail
ContactCentreWorld
July 15
The CRM Top 100 Companies in Customer Service, Marketing, and Sales
CRM Magazine
July 12
12 Reasons Why Customer Service Chatbots Fail
Business 2 Community
July 8
eGain Solve named a KMWorld Trend-Setting Product of 2019
KMWorld
JUNE 2019
June 28
6 steps to digital-first member service
Credit Union Journal
June 19
Best Practices in Proactive Customer Service and Engagement
CustomerThink
June 17
Avoid Creating Virtual Idiots for Customer Disservice
Smart Customer Service
June 10
Artificial Intelligence In the Contact Centre: What You Should REALLY Know
Call Centre Helper
June 03
The Dos and Don’ts of Digital Self-Service
Call Centre Helper
MAY 2019
May 23
8 Steps to Making all Your Agents Stars
ICMI
May 15
20 Ways to Improve Customer Experience Management
Call Centre Helper
May 15
New trends in customer engagement: Q&A with eGain’s Anand Subramaniam
KMWorld
May 09
AI in customer and employee engagement
KMWorld
APRIL 2019
April 15
How Can I Improve the Productivity of Gen Z and Millennial Advisors?
Call Centre Helper