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Press Clippings

APRIL 2021

April 14
Finding ways to reassess your finances and save money in a pandemic
wxyz.com

April 12
#2527: Why the Banking Industry Struggles to Move the Needle in Financial Wellness
CUbroadcast

MARCH 2021

March 25
Turn Credit Declines Into A Win-Win
BankDirector.com

March 08
Modernizing Knowledge Management Transforms Customer Service
KMWorld

March 08
KMWorld 100 Companies That Matter in Knowledge Management 2021
KMWorld

March 08
GreenPath and eGain partner to provide virtual financial tool
KMWorld

JANUARY 2021

January 25
Transforming chatbots with next-gen knowledge
KMWorld

January 03
7 Customer Service Mistakes Companies Should Avoid Making in 2021
CustomerThink

DECEMBER 2020

December 09
Infogain Joins eGain EcoNet™ Partner Network
Infogain

December 08
Infogain joins eGain Econet™ partner network
Business Wire

December 08
Infogain joins eGain Econet™ partner network
PICANTE

NOVEMBER 2020

November 10
eGain Launches Smart IVR
dCRM

November 05
Global Automaker Modernises Customer Engagement with eGain
MyCustomer

OCTOBER 2020

October 27
Scaling Quality Customer Service in the Pandemic Era
BankDirector.com

October 20
eGain, Fly Leasing and IBM as Zacks Bull and Bear of the Day
Zacks

October 09
Industry Spotlight: eGain Customer Engagement Solutions
Contact Centre Summit

October 09
How financial institutions, credit unions can improve operations, customer experiences
MobilePaymentsToday.com

SEPTEMBER 2020

September 14
How banks can turn the credit decline into a win-win
BAI

September 14
eGain achieves FedRamp ‘in process’ status
KMWorld

September 04
KMWorld Trend-Setting Products of 2020
KMWorld