Press Clippings
SEPTEMBER 2020
September 14
How banks can turn the credit decline into a win-win
BAI
September 14
eGain achieves FedRamp ‘in process’ status
KMWorld
JULY 2020
July 31
Customers Expect Convenience and Safety: Will Brands Deliver?
CMSWire
July 09
Missed Opportunity to Boost Business-to-Consumer Sales
Business 2 Community
July 07
eGain delivers memorable, digital-first customer experiences
KMWorld
JUNE 2020
June 16
eGain improves conversational customer engagement with eGain Messaging Hub
KMWorld
June 16
News : eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™
ContactCentreWorld
June 16
eGain Messaging Hub Adds BYO-Bot Functionality
TMCnet
June 01
Transforming customer service to meet demands during COVID-19
KMWorld
June 01
The New Knowledge Management Required for Customer Service in the COVID Era
CRMXchange
MAY 2020
May 14
The New Digital Customer Engagement Imperative For The New (Ab)normal
CCW Digital
May 13
Knowledge management and the impact of COVID-19
KMWorld
May 12
How to Use AI to Ignite Retail Sales by Cloning Your Best Bankers
The Financial Brand
May 07
The New Digital Customer Engagement for the New (Ab)normal
CustomerThink
APRIL 2020
April 21
Results For The 2020 Edition Of The UK National Innovation Awards® Competition
Directors Club®
April 17
Building a Banking Sales Program Amid COVID-19 Disruption
The Financial Brand
April 01
Clone Your Best Bankers, Ignite Sales, and Turbocharge Growth
Finextra
MARCH 2020
March 16
4 Tips for Sustaining Customer Experience Amid the Coronavirus Threat
SmartCustomerService
JANUARY 2020
January 08
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
Call Centre Helper
January 07
Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
KMWorld
DECEMBER 2019
December 16
15 Essential Strategies to Reduce Staff Turnover
Call Centre Helper
December 9
29 Mistakes That Your Contact Centre Might Be Making
Call Centre Helper
NOVEMBER 2019
November 19
What Contact Centres Are Doing Right Now (2019 Edition) — A Call Centre Helper Research Paper (chapter on self-service is sponsored by eGain)
Call Centre Helper
OCTOBER 2019
October 28
#TradeTalks: Engagement Platform for an Omnichannel World
Nasdaq
October 18
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
CustomerThink
October 18
eGain enhances its customer engagement suite
KMWorld
October 14
23 Considerations to Make Before Implementing a New Digital Channel
Call Centre Helper
SEPTEMBER 2019
September 26
eGain to Offer Free Chatbots at Their Upcoming Annual Conference
Call Centre Helper
September 25
eGain makes disruptive free chatbot and digital desktop offer for upcoming annual conference
MyCustomer
September 16
14 Practical Techniques to Improve Knowledge Management
Call Centre Helper
September 11
19 Contact Centre Queueing Strategies
Call Centre Helper
