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Press Clippings

JULY 2021

July 20
Solving the financial sector’s contact center challenge
BT

July 08
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
KMWorld

JUNE 2021

June 16
The Sustainable Work-From-Home Contact Center: Deliver Contextual Knowledge and Conversational Guidance
Contact Center Pipeline

June 11
Mission Failure: The Banking Industry’s Approach to Financial Health
The Financial Brand

June 08
eGain achieves HITRUST CSF® certification to manage risk, improve security posture, and meet compliance requirements
MyCustomer

June 02
The Family Court of the State of Delaware advances digital citizen engagement with eGain
MyCustomer

June issue
Creating a Sustainable Work-from-Home Contact Center
Contact Center Pipeline

APRIL 2021

April 14
Finding ways to reassess your finances and save money in a pandemic
wxyz.com

April 12
#2527: Why the Banking Industry Struggles to Move the Needle in Financial Wellness
CUbroadcast

MARCH 2021

March 25
Turn Credit Declines Into A Win-Win
BankDirector.com

March 08
Modernizing Knowledge Management Transforms Customer Service
KMWorld

March 08
KMWorld 100 Companies That Matter in Knowledge Management 2021
KMWorld

March 08
GreenPath and eGain partner to provide virtual financial tool
KMWorld

JANUARY 2021

January 25
Transforming chatbots with next-gen knowledge
KMWorld

January 03
7 Customer Service Mistakes Companies Should Avoid Making in 2021
CustomerThink

DECEMBER 2020

December 09
Infogain Joins eGain EcoNet™ Partner Network
Infogain

December 08
Infogain joins eGain Econet™ partner network
Business Wire

December 08
Infogain joins eGain Econet™ partner network
PICANTE

 

NOVEMBER 2020

November 10
eGain Launches Smart IVR
dCRM

November 05
Global Automaker Modernises Customer Engagement with eGain
MyCustomer

OCTOBER 2020

October 27
Scaling Quality Customer Service in the Pandemic Era
BankDirector.com

October 20
eGain, Fly Leasing and IBM as Zacks Bull and Bear of the Day
Zacks

October 09
Industry Spotlight: eGain Customer Engagement Solutions
Contact Centre Summit

October 09
How financial institutions, credit unions can improve operations, customer experiences
MobilePaymentsToday.com

SEPTEMBER 2020

September 14
How banks can turn the credit decline into a win-win
BAI

September 14
eGain achieves FedRamp ‘in process’ status
KMWorld

September 04
KMWorld Trend-Setting Products of 2020
KMWorld

JULY 2020

July 31
Customers Expect Convenience and Safety: Will Brands Deliver?
CMSWire

July 27
The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
dCRM

July 09
Missed Opportunity to Boost Business-to-Consumer Sales
Business 2 Community

July 07
eGain delivers memorable, digital-first customer experiences
KMWorld

JUNE 2020

June 16
eGain improves conversational customer engagement with eGain Messaging Hub
KMWorld

June 16
News : eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™
ContactCentreWorld

June 16
eGain Messaging Hub Adds BYO-Bot Functionality
TMCnet

June 01
Transforming customer service to meet demands during COVID-19
KMWorld

June 01
The New Knowledge Management Required for Customer Service in the COVID Era
CRMXchange

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