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Press Clippings

SEPTEMBER 2020

September 14
How banks can turn the credit decline into a win-win
BAI

September 14
eGain achieves FedRamp ‘in process’ status
KMWorld

JULY 2020

July 31
Customers Expect Convenience and Safety: Will Brands Deliver?
CMSWire

July 09
Missed Opportunity to Boost Business-to-Consumer Sales
Business 2 Community

July 07
eGain delivers memorable, digital-first customer experiences
KMWorld

JUNE 2020

June 16
eGain improves conversational customer engagement with eGain Messaging Hub
KMWorld

June 16
News : eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™
ContactCentreWorld

June 16
eGain Messaging Hub Adds BYO-Bot Functionality
TMCnet

June 01
Transforming customer service to meet demands during COVID-19
KMWorld

June 01
The New Knowledge Management Required for Customer Service in the COVID Era
CRMXchange

MAY 2020

May 14
The New Digital Customer Engagement Imperative For The New (Ab)normal
CCW Digital

May 13
Knowledge management and the impact of COVID-19
KMWorld

May 12
How to Use AI to Ignite Retail Sales by Cloning Your Best Bankers
The Financial Brand

May 07
The New Digital Customer Engagement for the New (Ab)normal
CustomerThink

APRIL 2020

April 21
Results For The 2020 Edition Of The UK National Innovation Awards® Competition
Directors Club®

April 17
Building a Banking Sales Program Amid COVID-19 Disruption
The Financial Brand

April 01
Clone Your Best Bankers, Ignite Sales, and Turbocharge Growth
Finextra

MARCH 2020

March 16
4 Tips for Sustaining Customer Experience Amid the Coronavirus Threat
SmartCustomerService