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Press Clippings
JULY 2021
July 20
Solving the financial sector’s contact center challenge
BT
July 08
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
KMWorld
JUNE 2021
June 16
The Sustainable Work-From-Home Contact Center: Deliver Contextual Knowledge and Conversational Guidance
Contact Center Pipeline
June 11
Mission Failure: The Banking Industry’s Approach to Financial Health
The Financial Brand
June 08
eGain achieves HITRUST CSF® certification to manage risk, improve security posture, and meet compliance requirements
MyCustomer
June 02
The Family Court of the State of Delaware advances digital citizen engagement with eGain
MyCustomer
June issue
Creating a Sustainable Work-from-Home Contact Center
Contact Center Pipeline
APRIL 2021
April 14
Finding ways to reassess your finances and save money in a pandemic
wxyz.com
April 12
#2527: Why the Banking Industry Struggles to Move the Needle in Financial Wellness
CUbroadcast
MARCH 2021
March 25
Turn Credit Declines Into A Win-Win
BankDirector.com
March 08
Modernizing Knowledge Management Transforms Customer Service
KMWorld
March 08
KMWorld 100 Companies That Matter in Knowledge Management 2021
KMWorld
March 08
GreenPath and eGain partner to provide virtual financial tool
KMWorld
JANUARY 2021
January 25
Transforming chatbots with next-gen knowledge
KMWorld
January 03
7 Customer Service Mistakes Companies Should Avoid Making in 2021
CustomerThink
DECEMBER 2020
December 09
Infogain Joins eGain EcoNet™ Partner Network
Infogain
December 08
Infogain joins eGain Econet™ partner network
Business Wire
December 08
Infogain joins eGain Econet™ partner network
PICANTE
NOVEMBER 2020
November 10
eGain Launches Smart IVR
dCRM
November 05
Global Automaker Modernises Customer Engagement with eGain
MyCustomer
OCTOBER 2020
October 27
Scaling Quality Customer Service in the Pandemic Era
BankDirector.com
October 20
eGain, Fly Leasing and IBM as Zacks Bull and Bear of the Day
Zacks
October 09
Industry Spotlight: eGain Customer Engagement Solutions
Contact Centre Summit
October 09
How financial institutions, credit unions can improve operations, customer experiences
MobilePaymentsToday.com
SEPTEMBER 2020
September 14
How banks can turn the credit decline into a win-win
BAI
September 14
eGain achieves FedRamp ‘in process’ status
KMWorld
September 04
KMWorld Trend-Setting Products of 2020
KMWorld
JULY 2020
July 31
Customers Expect Convenience and Safety: Will Brands Deliver?
CMSWire
July 27
The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
dCRM
July 09
Missed Opportunity to Boost Business-to-Consumer Sales
Business 2 Community
July 07
eGain delivers memorable, digital-first customer experiences
KMWorld
JUNE 2020
June 16
eGain improves conversational customer engagement with eGain Messaging Hub
KMWorld
June 16
News : eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™
ContactCentreWorld
June 16
eGain Messaging Hub Adds BYO-Bot Functionality
TMCnet
June 01
Transforming customer service to meet demands during COVID-19
KMWorld
June 01
The New Knowledge Management Required for Customer Service in the COVID Era
CRMXchange
