Press Clippings
NOVEMBER 2023
November 27
KM and Customer Engagement in the Age of AI: Q&A with Ashu Roy, CEO eGain
KMWorld
November 9
2023 KM PROMISE AWARD WINNER: eGain
KMWorld
November 8
Gartner Magic Quadrant for the CRM Customer Engagement Center 2023
CX Today
OCTOBER 2023
October 6
AssistGPT by eGain: The Shortcut to Effortless Customer Engagement Knowledge
CustomerZone360
October 5
What You Should Know About AI and Knowledge Management in the Contact Center
NoJitter
SEPTEMBER 2023
September 29
Retail sector CX: Go from miserable to memorable
RetailCustomerExperience.com
September 28
eGain Launches AssistGPT, a Knowledge Automation Assistant
CX Scoop
September 28
eGain AssistGPT automates knowledge for customer engagement
KMWorld
September 27
eGain Launches AssistGPT
destinationCRM
September 27
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
MarTech Edge
September 25
eGain Launches AssistGPT, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
MarTech Series
September 11
Government-Sector CX: How to Go from Cellar to Stellar
Smart Customer Service
AUGUST 2023
August 30
Utilities Sector CX: How to Go from Doldrums to Delightful
CX Scoop
August 15
Telco Sector CX: Go from Churn to Earn (and even Yearn!)
CustomerThink
August 7
eGain collaborates with Talkdesk to evolve customer service with AI-infused knowledge management
KMWorld
August 7
How To Win Over the 45 Million Customers Most Banks Neglect
The Financial Brand
August 4
Banks aim to improve customer experience for users online
TechTarget
JULY 2023
July 21
How the Talkdesk and eGain AI Initiative Modernises CX Expectations
CX Today
July 20
eGain Partners with Talkdesk
destinationCRM
JUNE 2023
June 27
eGain Launches Pilot Program for Generative AI
Smart Customer Service
June 21
eGain Launches First-of-Its-Kind Knowledge Academy to Create Global Community of Modern Knowledge Management Practitioners
CustomerThink
June 15
10 Ways Generative AI Can Improve Customer Experiences
destinationCRM
MAY 2023
May 4
Randolph-Brooks Federal Credit Union partners with eGain and GreenPath for AI-powered coaching automation
CUInsight
May 4
Augmenting CX and KM with ChatGPT technology
KMWorld
APRIL 2023
April 21
eGain and KMWorld: Knowledge Management Remains Untapped Across the Enterprise
DashNetwork
April 12
The Growing Need for Knowledge Management
BCStrategies
MARCH 2023
FEBRUARY 2023
February 20
eGain Announces Integration of Knowledge Hub with Microsoft Teams
DashNetwork
February 16
eGain Integrates With Microsoft Teams
CXM Today
February 15
eGain Integrates with Microsoft Teams
destinationCRM
February 10
Is ChatGPT Coming for the Contact Center?
NoJitter
February 09
eGain Delivers Instant Answers with Generative AI, Driving Knowledge Automation
AiThority
February 09
eGain Instant Answers eases knowledge search pains
KMWorld
February 08
News : eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
Contact Center World
February 08
eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
CRMXchange
February 08
eGain Releases Instant Answers with Generative AI
Smart Customer Service
February 08
Is business ready for ChatGPT?
Computer Weekly
JANUARY 2023
January 19
KM + Training = Super-Workforce
KM Institute
January 18
A-dec Expands Its Internal Intelligence
destinationCRM
January 18
Elevating the Contact Center Agent Experience (Ax) in the Hybrid Work Era
Execs In The Know
DECEMBER 2022
NOVEMBER 2022
November 28
Agent Experience Is the Weakest Link in the Experience Supply Chain
Smart Customer Service
November 03
KMWorld Readers’ Choice Award 2022 Winners
KMWorld
OCTOBER 2022
October 24
Knowledge dimensions: The many factors of knowledge management in the age of disruptive work
Deloitte
October 18
Contact Center Knowledge Management: How to Select Vendors
NoJitter
October 18
Are you ready to move beyond responding to service requests to coaching and guiding customers in areas of their interest?
CX In The Wild Podcast
October 12
CX Trending Down; KM and Other Technologies Can Help, eGain Solve Speakers Contend
Smart Customer Service
SEPTEMBER 2022
September 26
Customer Wins for Agillic and Tealium, eGain, MoEngage, Talkdesk, and 8×8
Dash Network
September 21
How to create a personal banker for everyone
BAI
September 07
eGain – Eliminating content, knowhow, and analytics silos, creating one trusted source for knowledge
KMWorld
September 07
KMWorld Trend-Setting Products of 2022
KMWorld
AUGUST 2022
August 18
Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty
Bain & Company – The Net Promoter System Podcast
August 03
CRM Customer Engagement Center- Top Trending 2022
AnyTechTrial
JULY 2022
July 18
Add This Missing Ingredient to Your Agent Experience Initiatives
NoJitter
July 07
Chasing the Omnichannel Experience
KMWorld
JUNE 2022
June 30
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
CRM Magazine
June 27
New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester
DashNetwork
June 10
eGain Corporation Announces That eGain Knowledge HubTM Is Now Integrated with Cisco Webex Contact Center
MarketScreener
June 01
How To Beat The Megabanks
Forbes Finance Council
MAY 2022
May 25
Wisconsin Department of Workforce Development taps eGain
KMWorld
May 12
Starting A New 401(k) Program? 14 Helpful Tips From Finance Experts
Forbes Finance Council
May 09
How Community Banks Are Offering Financial Advice to Their Clients at Scale
The Community Bank Podcast
iTunes | Spotify
APRIL 2022
MARCH 2022
March 29
The top trends in knowledge management for 2022
KMWorld
March 18
Solving the Contact Center Knowledge Crisis from the Great Retignation
Smart Customer Service
March 09
New Customer Wins for Amelia, eGain, ISC-CX, ASAPP, and Medallia
Dash Network
March 08
Knowledge Management: Killer ROI Examples from the Global 1000
KM Institute
March 04
KMWorld 100 Companies That Matter in Knowledge Management 2022
KMWorld
March 04
2022: Year of Knowledge Management for Customer Service
KMWorld
FEBRUARY 2022
February 15
Up Your Query Handling Ante With Modern Knowledge Management To Differentiate CX
Forbes Communications Council
JANUARY 2022
January 14
eGain Cloud Service Receives FedRAMP Authorization
ExecutiveBiz
January 13
eGain Achieves FedRAMP Authorization with IRS Sponsorship
Contact Centre Helper
January 13
eGain Achieves FedRAMP Authorization with IRS sponsorship
Tech News Hub
January 13
eGain Achieves FedRAMP Authorization
destinationCRM
January 11
What Needs to Change to Fix Banking’s Totally Busted Sales Model
The Financial Brand
January 5
eGain announces 2021 EMEA Partner Award winners
MyCustomer
January 5
Digital Customer Service Predictions for 2022 and How to Excel
ContactCenterWorld
January 5
eGain announces 2021 EMEA Partner Award winners
Tech News Hub
January 3
eGain Knowledge Hub Now Available for Five9 Customers
CX Today
