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Press Clippings

DECEMBER 2019

December 9, 2019
29 Mistakes That Your Contact Centre Might Be Making
Call Centre Helper

OCTOBER 2019

October 28, 2019
#TradeTalks: Engagement Platform for an Omnichannel World
Nasdaq

October 18, 2019
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
CustomerThink

October 18, 2019
eGain enhances its customer engagement suite
KMWorld

October 14, 2019
23 Considerations to Make Before Implementing a New Digital Channel
Call Centre Helper

SEPTEMBER 2019

September 26, 2019
eGain to Offer Free Chatbots at Their Upcoming Annual Conference
Call Centre Helper

September 25, 2019
eGain makes disruptive free chatbot and digital desktop offer for upcoming annual conference
MyCustomer

September 16
14 Practical Techniques to Improve Knowledge Management
Call Centre Helper

September 11
19 Contact Centre Queueing Strategies
Call Centre Helper

AUGUST 2019

August 05
20 Contact Centre Cost Saving Ideas
Call Centre Helper

JULY 2019

July 26
Dental equipment manufacturer selects eGain for AI-powered customer support
KMWorld

July 25
A-dec to Use AI-Powered Customer Support
Call Centre Helper

July 25
A-dec Selects eGain For AI-Powered Customer Support
MyCustomer

July 19
12 Reasons Why Customer Service Chatbots Fail
ContactCentreWorld

July 15
The CRM Top 100 Companies in Customer Service, Marketing, and Sales
CRM Magazine

July 12
12 Reasons Why Customer Service Chatbots Fail
Business 2 Community

July 8
eGain Solve named a KMWorld Trend-Setting Product of 2019
KMWorld

JUNE 2019

June 28
6 steps to digital-first member service
Credit Union Journal

June 19
Best Practices in Proactive Customer Service and Engagement
CustomerThink

June 17
Avoid Creating Virtual Idiots for Customer Disservice
Smart Customer Service

June 10
Artificial Intelligence In the Contact Centre: What You Should REALLY Know
Call Centre Helper

June 03
The Dos and Don’ts of Digital Self-Service
Call Centre Helper

MAY 2019

May 23
8 Steps to Making all Your Agents Stars
ICMI

May 15
20 Ways to Improve Customer Experience Management
Call Centre Helper

May 15
New trends in customer engagement: Q&A with eGain’s Anand Subramaniam
KMWorld

May 09
AI in customer and employee engagement
KMWorld

APRIL 2019

April 15
How Can I Improve the Productivity of Gen Z and Millennial Advisors?
Call Centre Helper

MARCH 2019

March 28
Findings from new research: Trends, hurdles, and best practices in customer service messaging
CustomerThink

March 20
Research Shows That Customers Have a Love-Hate Relationship with Messaging Apps
Call Centre Helper

March 18
Want to Improve CX? It Is the AX, “Stupid”
Smart Customer Service

March 11
140 Exhibitors (incl eGain) Announce New Products, Services, Demonstrations & More at Enterprise Connect 2019
GlobeNewswire

March 11
20 Contact Centre Objectives
Call Centre Helper

March 11
KMWorld 100 Companies That Matter in Knowledge Management 2019
KMWorld

March 8
Set Up Your Web Self-Service for Success
Your Commerce

March 4
How to Better Integrate Customer Service and Marketing
Call Centre Helper

FEBRUARY 2019

February 13
Customer Service Messaging: Dos and Don’ts
ICMI

February 12
Agent Experience: The Weak Link in the Experience Chain
Nojitter.com

February 11
How to Develop a Digital Service Strategy
Call Centre Helper

February 4
13 Things Every Contact Centre Advisor Needs To Know
Call Centre Helper

JANUARY 2019

January 18
10 Best Practices For Customer Service Messaging
Call Centre Helper

January 8
Contact Center Knowledge Management Now a Must-Have
NoJitter.com

January 7
17 Ways to Improve the Effectiveness of Your Digital Customer Service
Call Centre Helper

January 7
H&R Block chooses eGain for AI-powered customer engagement
KMWorld

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