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Press Clippings

APRIL 2020

April 01, 2020
Clone Your Best Bankers, Ignite Sales, and Turbocharge Growth
Finextra

JANUARY 2020

January 08, 2020
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
Call Centre Helper

January 07, 2020
Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
KMWorld

DECEMBER 2019

December 16, 2019
15 Essential Strategies to Reduce Staff Turnover
Call Centre Helper

December 9, 2019
29 Mistakes That Your Contact Centre Might Be Making
Call Centre Helper

NOVEMBER 2019

November 19, 2019
What Contact Centres Are Doing Right Now (2019 Edition) — A Call Centre Helper Research Paper (chapter on self-service is sponsored by eGain)
Call Centre Helper

OCTOBER 2019

October 28, 2019
#TradeTalks: Engagement Platform for an Omnichannel World
Nasdaq

October 18, 2019
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
CustomerThink

October 18, 2019
eGain enhances its customer engagement suite
KMWorld

October 14, 2019
23 Considerations to Make Before Implementing a New Digital Channel
Call Centre Helper

SEPTEMBER 2019

September 26, 2019
eGain to Offer Free Chatbots at Their Upcoming Annual Conference
Call Centre Helper

September 25, 2019
eGain makes disruptive free chatbot and digital desktop offer for upcoming annual conference
MyCustomer

September 16
14 Practical Techniques to Improve Knowledge Management
Call Centre Helper

September 11
19 Contact Centre Queueing Strategies
Call Centre Helper

AUGUST 2019

August 05
20 Contact Centre Cost Saving Ideas
Call Centre Helper