HOME

Press Clippings – 2021

DECEMBER 2021

December 21
Knowledge Management: Don’t Do Digital Customer Service Without It
Medium

December 16
Reimagining Financial Education in the Human + Digital Era
PixelSpoke

December 13
VOX Network Solutions Awarded 2021 Partner of the Year NA by eGain
VOX Network Solutions

December 13
eGain Knowledge Hub Available on Five9 CX Marketplace
Call Centre Helper

December 13
eGain Knowledge Hub™ now available on Five9 CX marketplace
MyCustomer

December 10
Knowledge Management: The Cure for Contact Center Agent Training Ills in the Variant-Era
CustomerThink

December 06
Modern Knowledge Management Systems For Contact Center Agents: The Benefits And How To Choose One
Forbes

December 01
How credit unions can overcome their biggest threat
Credit Union National Association

NOVEMBER 2021

November 30
How credit unions can overcome their biggest threat
KMWorld

November 16
The IRS demonstrates how eGain transformed tax season at KMWorld Connect 2021
KMWorld

November 16
Marquee eGain Client Bags KMWorld Reality Award for 2021
TechNewsHub

November 16
Marquee eGain Client Bags KMWorld Reality Award for 2021
MarTech Series

November 15
Customer Self-Service: How To Take It To The Next Level
Forbes

November 15
2021 KM Reality Award winner: BT Consumer
KMWorld

November 04
eGain Knowledge Hub™ now available on Genesys AppFoundry
KMWorld

November 01
eGain Knowledge Hub™ now available on Genesys® AppFoundry™
Tech News Hub

OCTOBER 2021

October 22
US insurance giant selects eGain Knowledge Hub™ to power enterprise-wide member engagement
MyCustomer

October 12
#2690: How Credit Unions Can Overcome Today’s Member Service Threats with Virtual Financial Coaching…
CUbroadcast

October 04
The Missing Ingredient In Digital Transformation Targeting Customer Engagement
Forbes

SEPTEMBER 2021

September 22
Humanizing the Digital Experience: How Virtual Financial Coaching Can Help Credit Unions Win Again on Member Service
Filene

September 08
eGain Messaging Hub: KMWorld Trend-Setting Products of 2021
KMWorld

September 08
eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
CustomerThink

September 08
eGain creates Knowledge Hub to bolster digital transformation of customer engagement
KMWorld

September 07
News : eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
ContactCenterWorld

AUGUST 2021

August 31
eGain Knowledge Hub Optimizes Knowledge Adoption for the SAP Service Cloud
Database Trends and Applications

August 31
eGain Knowledge hub now offered on the SAP Store
KMWorld

August 26
eGain Knowledge Hub now available on SAP® store
MYCustomer

August 26
eGain Brings Knowledge Hub to SAP Store
dCRM

JULY 2021

July 20
Solving the financial sector’s contact center challenge
BT

July 08
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
KMWorld

JUNE 2021

June 16
The Sustainable Work-From-Home Contact Center: Deliver Contextual Knowledge and Conversational Guidance
Contact Center Pipeline

June 11
Mission Failure: The Banking Industry’s Approach to Financial Health
The Financial Brand

June 08
eGain achieves HITRUST CSF® certification to manage risk, improve security posture, and meet compliance requirements
MyCustomer

June 02
The Family Court of the State of Delaware advances digital citizen engagement with eGain
MyCustomer

June issue
Creating a Sustainable Work-from-Home Contact Center
Contact Center Pipeline

APRIL 2021

April 14
Finding ways to reassess your finances and save money in a pandemic
wxyz.com

April 12
#2527: Why the Banking Industry Struggles to Move the Needle in Financial Wellness
CUbroadcast

MARCH 2021

March 25
Turn Credit Declines Into A Win-Win
BankDirector.com

March 08
Modernizing Knowledge Management Transforms Customer Service
KMWorld

March 08
KMWorld 100 Companies That Matter in Knowledge Management 2021
KMWorld

March 08
GreenPath and eGain partner to provide virtual financial tool
KMWorld

JANUARY 2021

January 25
Transforming chatbots with next-gen knowledge
KMWorld

January 03
7 Customer Service Mistakes Companies Should Avoid Making in 2021
CustomerThink

OLDER PRESS CLIPPINGS

en_USEnglish
Skip to content Contact us