From IVR headache to digital happiness with eGain SmartIVR^™!

The IVR Problem

IVRs are notorious for long hold times and trapping customers in conversational cul-de-sacs. No wonder 85% of consumers dislike them, according to an Accenture survey.
Businesses have little idea of the customer experience in their IVR banks.
Most IVRs have no connectivity with digital channels, missing a big opportunity to deflect smartphone callers into digital self-service.
Making changes to IVR business logic requires IT involvement.

eGain SmartIVR™

eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

Connect callers

With eGain Conversation Hub to digital messaging

Solve queries

With virtual assistance and AI and knowledge

Optimize customer journeys

With analytics across IVR and digital touchpoint

IVR integrations

eGain SmartIVR can be layered on existing and new IVR systems using open APIs. It includes pre-built connectors to market-leading IVR platforms from Cisco, Avaya, and Amazon Connect.
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Webinar archive

Transform IVR Experiences with Digitalization and AI
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IVR CX survey

Released: Legacy IVRs fail to deliver good experiences, underscoring need for digitalization
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From IVR headache to digital happiness with eGain SmartIVR™!