From IVR headache to digital happiness with eGain SmartIVR™!

The IVR Problem

  • IVRs are notorious for long hold times and trapping customers in conversational cul-de-sacs. No wonder 85% of consumers dislike them, according to an Accenture survey.
  • Businesses have little idea of the customer experience in their IVR banks.
  • Most IVRs have no connectivity with digital channels, missing a big opportunity to deflect smartphone callers into digital self-service.
  • Making changes to IVR business logic requires IT involvement.

eGain SmartIVR™

eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

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Connect callers

Solve queries

Optimize customer journeys

  • With analytics across IVR and digital touchpoint

IVR integrations

eGain SmartIVR can be layered on existing and new IVR systems using open APIs. It includes pre-built connectors to market-leading IVR platforms from Cisco, Avaya, and Amazon Connect.
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Webinar archive

Transform IVR Experiences with Digitalization and AI
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IVR CX survey

Released: Legacy IVRs fail to deliver good experiences, underscoring need for digitalization
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