Digitally Transform Your Cisco Contact Centers with eGain
Digital Experience Elevated
The Power of Cisco+eGain in the Cloud
Add top-rated, cloud-based, and comprehensive digital engagement from eGain through the Cisco SolutionsPlus Program
- Digital engagement
- Messaging Hub: SMS, Apple Business Chat, Facebook Messenger, WhatsApp, Google’s Business Messages
- Social customer engagement
- Video chat
- Cobrowse and collaborative form-filling
- Virtual assistance for customer self-service
- Knowledge Management for agents, powered by AI
- Analytics for insights across IVR, contact center, digital journeys, and unified communications
- Connect existing IVR to digital channels
Solution Availability Matrix
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