Digitally Transform Your Cisco Contact Centers with eGain

eGain + Cisco video

Digital Experience Elevated

eGain Knowledge Hub™ for Cisco proactively delivers trusted answers and personalized guidance to agents in the flow of customer conversation. It is powered by AssistGPT™, a novel capability that automates knowledge management tasks while ensuring business controls and compliance

The Power of Cisco+eGain in the Cloud

Add top-rated, cloud-based, and comprehensive digital engagement from eGain through the Cisco SolutionsPlus Program

Digital engagement

Virtual assistance for customer self-service

Knowledge Management for agents, powered by AI

Analytics for insights across IVR, contact center, digital journeys, and unified communications

Connect existing IVR to digital channels

Solution Availability Matrix

eGain + Cisco video
Capability Cisco CCE Cisco WCCE Cisco WCC
Text Chat *
Video Chat *
Cobrowsing *
Messaging *
Social *
Email+Fax+Letter Management *
Call Tracking *
Knowledge for Agents
Virtual Assistant
Web Self Service
Omnichannel Anaytics Roadmap/Pending API availability
Digital messaging option for IVR Roadmap/Pending API availability
* Stand-alone today. Integrated Solution coming soon.

Assurant trusts eGain

Watch video

Want to get going?

Contact us

Skip to content