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eGain Telehealth: Digital Solution for Vaccine Rollout and Remote Consultation

Digital Solutions for Better Healthcare

The COVID 19 vaccine rollout presents new challenges of engagement automation for healthcare providers and patients alike. eGain Telehealth offers a rich, digital-first engagement platform to connect with patients, automate scheduling, and ensure followup via messaging. Our top-rated cloud solution can be activated in a matter of days – delivering quick value, easy innovation and effortless experiences at scale.

With our unique Innovation in Thirty Days (IITD) offer, we put our money where our mouth is. As part of IITD, you can experience our solution in production for one of your use cases, without any commitment or cost! 75% of enterprises who try our IITD offer end up choosing us as their digital customer engagement platform. So it is a win-win.

Key Capabilities

Virtual Nurse

Always available assistance with our Virtual Nurse, powered by AI, Knowledge and Machine Learning.

Self-Service

Patients can schedule COVID tests, vaccinations, check ups. Interact with doctors and nurses via secure messaging.

Appointment Scheduling

Integrated scheduling on the patient’s preferred channel, with easy and convenient appointment bookings.

Omnichannel Engagement

Patient engagement on SMS, MMS, social, video chat, secure messaging and phone. Switch channels – chat to video to voice – for assured patient experience.

Proactive Notifications

HIPAA compliant alerts, reminders, and updates to patients via SMS, MMS, voicemail, email, push, and secure messages.

EHR and EMR Integrations

Real-time updates to EHR and EMR systems with data captured during self-service and assisted interactions.


Better Patient Experience

  • Any device access to virtual assistance and escalation to healthcare professionals
  • Simple appointment scheduling through any engagement channel
  • Alerts, Reminders, and Updates via SMS, social, email, push and voice mail

Better Business Outcomes

  • Reduce cost of service with automation and self-service
  • Improve NPS with AI-guided conversations
  • Cut down training for agents and nurses

Connectors to Leading CRM and Contact Center Platforms

  • CRM Platforms
    • Salesforce
    • MS Dynamics
    • ServiceNow
  • Contact Center Platforms
    • Cisco UCCE & Cisco PCCE
    • Avaya: Contact Center Elite
    • Amazon Connect

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