News
PRESS RELEASES
JULY 2020
July 29
Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
July 16
eGain adds Google’s Business Messages support to its Messaging Hub
JUNE 2020
June 22
eGain to participate at the ROTH Virtual London Conference
June 18
Leading US health insurance company selects eGain to modernize member service
June 16
eGain reimagines conversational customer engagement with eGain Messaging Hub™
June 04
eGain to Participate in Stifel 2020 Virtual Cross Sector Insight Conference
MAY 2020
May 12
eGain announces schedule of virtual investor conferences in May 2020
APRIL 2020
April 28
eGain to announce fiscal 2020 third quarter financial results on May 7, 2020
FEBRUARY 2020
February 19
eGain to present at JMP Securities Technology Conference on February 24, 2020
February 06
eGain reports SaaS revenue growth of 19% year over year and 13% sequentially in fiscal second quarter
JANUARY 2020
January 30
SBLI ensures total customer happiness with eGain
January 28
eGain to announce fiscal 2020 second quarter financial results on February 6, 2020
January 07
eGain to present at the 22nd Annual Needham Growth Conference in New York on January 15, 2020
NOVEMBER 2019
November 26
eGain to participate in Benchmark Discovery One-on-One Conference
November 13
eGain launches AI-guided knowledge solution for omnichannel engagement in the Salesforce ecosystem
November 06
eGain reports SaaS revenue growth of 30% year over year in Q1 2020
November 05
eGain announces schedule of investor conferences for November 2019
PRESS CLIPPINGS
JULY 2020
July 20
US Financial Services Giant Leverages eGain Virtual Assistant to Automate Customer Engagement across Service and Sales
MyCustomer
July 09
Missed Opportunity to Boost Business-to-Consumer Sales
Business 2 Community
July 07, 2020
eGain delivers memorable, digital-first customer experiences
KMWorld
JUNE 2020
June 16, 2020
eGain improves conversational customer engagement with eGain Messaging Hub
KMWorld
June 16, 2020
News : eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™
ContactCentreWorld
June 16, 2020
eGain Messaging Hub Adds BYO-Bot Functionality
TMCnet
June 1, 2020
Transforming customer service to meet demands during COVID-19
KMWorld
June 1, 2020
The New Knowledge Management Required for Customer Service in the COVID Era
CRMXchange
MAY 2020
May 14, 2020
The New Digital Customer Engagement Imperative For The New (Ab)normal
CCW Digital
May 13, 2020
Knowledge management and the impact of COVID-19
KMWorld
May 12, 2020
How to Use AI to Ignite Retail Sales by Cloning Your Best Bankers
The Financial Brand
May 07, 2020
The New Digital Customer Engagement for the New (Ab)normal
CustomerThink
APRIL 2020
April 01, 2020
Clone Your Best Bankers, Ignite Sales, and Turbocharge Growth
Finextra
MARCH 2020
March 16
4 Tips for Sustaining Customer Experience Amid the Coronavirus Threat
SmartCustomerService
JANUARY 2020
January 08, 2020
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
Call Centre Helper
January 07, 2020
Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
KMWorld