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PRESS CLIPPINGS

MARCH 2019

March 18, 2019

• Want to Improve CX? It Is the AX, “Stupid”
  Smart Customer Service

March 11, 2019

• 140 Exhibitors (incl eGain) Announce New Products, Services, Demonstrations & More at Enterprise Connect 2019
  GlobeNewswire
• 20 Contact Centre Objectives
  Call Centre Helper
• KMWorld 100 Companies That Matter in Knowledge Management 2019
  KMWorld

March 8, 2019

• Set Up Your Web Self-Service for Success
  Your Commerce

March 4, 2019

• How to Better Integrate Customer Service and Marketing
  Call Centre Helper

FEBRUARY 2019

February 13, 2019

• Customer Service Messaging: Dos and Don’ts
  ICMI

February 12, 2019

• Agent Experience: The Weak Link in the Experience Chain
  Nojitter.com

February 11, 2019

• How to Develop a Digital Service Strategy
  Call Centre Helper

February 4, 2019

• 13 Things Every Contact Centre Advisor Needs To Know
  Call Centre Helper

JANUARY 2019

January 18, 2019

• 10 Best Practices For Customer Service Messaging
  Call Centre Helper

January 8, 2019

• Contact Center Knowledge Management Now a Must-Have
  NoJitter.com

January 7, 2019

• 17 Ways to Improve the Effectiveness of Your Digital Customer Service
  Call Centre Helper

January 7, 2019

• H&R Block chooses eGain for AI-powered customer engagement
  KMWorld

DECEMBER 2018

December 28, 2018

• Adoption of AI Knowledge will Accelerate in 2019
  KMWorld

December 10, 2018

• The One Transformational Thing That Contact Centers Can Learn from Uber and Lyft
  Smart Customer Service

December 07, 2018

• H&R Block Implement an Artificial Intelligence Solution
  Call Centre Helper

December 06, 2018

• Customer Service Messaging: From Mess to Mastery
  CustomerThink

December 03, 2018

• Give Advisors the Best Possible Guidance
  Call Centre Helper

NOVEMBER 2018

November 29, 2018

• Customer Service Messaging: Do’s and Don’ts
  CCW

November 14, 2018

• The Focus on the Advisor Experience Will Intensify
  Call Centre Helper

November 06, 2018

• CX Excellence in Growing Mid-Size Companies: Challenges and Path to Success
  CustomerThink

November 05, 2018

• 11 Customer Retention Strategies
  Call Centre Helper

November 02, 2018

• Good contact centre agents quarrel with tools too!
  MyCustomer

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