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PRESS CLIPPINGS

MAY 2019

May 15, 2019

• New trends in customer engagement: Q&A with eGain’s Anand Subramaniam
  KMWorld

May 09, 2019

• AI in customer and employee engagement
  KMWorld

APRIL 2019

April 15, 2019

• How Can I Improve the Productivity of Gen Z and Millennial Advisors?
  Call Centre Helper

MARCH 2019

March 28, 2019

• Findings from new research: Trends, hurdles, and best practices in customer service messaging CustomerThink

March 20, 2019

• Research Shows That Customers Have a Love-Hate Relationship with Messaging Apps Call Centre Helper

March 18, 2019

• Want to Improve CX? It Is the AX, “Stupid” Smart Customer Service

March 11, 2019

• 140 Exhibitors (incl eGain) Announce New Products, Services, Demonstrations & More at Enterprise Connect 2019 GlobeNewswire
• 20 Contact Centre Objectives Call Centre Helper
• KMWorld 100 Companies That Matter in Knowledge Management 2019 KMWorld

March 8, 2019

• Set Up Your Web Self-Service for Success Your Commerce

March 4, 2019

• How to Better Integrate Customer Service and Marketing Call Centre Helper

FEBRUARY 2019

February 13, 2019

• Customer Service Messaging: Dos and Don’ts ICMI

February 12, 2019

• Agent Experience: The Weak Link in the Experience Chain Nojitter.com

February 11, 2019

• How to Develop a Digital Service Strategy Call Centre Helper

February 4, 2019

• 13 Things Every Contact Centre Advisor Needs To Know Call Centre Helper

JANUARY 2019

January 18, 2019

• 10 Best Practices For Customer Service Messaging Call Centre Helper

January 8, 2019

• Contact Center Knowledge Management Now a Must-Have NoJitter.com

January 7, 2019

• 17 Ways to Improve the Effectiveness of Your Digital Customer Service Call Centre Helper

January 7, 2019

• H&R Block chooses eGain for AI-powered customer engagement KMWorld

MORE PRESS CLIPPINGS