News

PRESS RELEASES

SEPTEMBER 2022

September 28
Hypergrowth online retailer selects eGain Knowledge Hub™ to deliver wow experiences

September 20
Multinational fleet management company selects eGain Knowledge Hub™ to power digital-first customer service

September 15
Leading international airline selects eGain Knowledge Hub™ to elevate customer service

September 08
eGain reports 21% SaaS revenue growth for fiscal 2022 driven by increased demand for knowledge powered digital customer engagement solutions

September 07
eGain connects with IBM Watson Assistant for smarter service

AUGUST 2022

August 31
eGain Solve™ conference ushers the renaissance of knowledge to empower agents and serve customers

August 30
eGain to announce fiscal 2022 fourth quarter and full year financial results on September 8, 2022

August 30
Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement

JULY 2022

July 21
eGain named a KMWorld AI 50 company

July 19
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content

JUNE 2022

June 14
Contact center agents struggle with traditional desktop tools to handle customer queries, survey finds

June 10
eGain Knowledge Hub™ now available for Cisco Webex Contact Center

June 09
eGain clients shine in Newsweek’s Best Customer Service Survey yet again

MAY 2022

May 25
eGain announces schedule of investor conferences in June

May 05
eGain reports record revenue in third quarter of fiscal 2022, up 21% year over year

APRIL 2022

April 28
eGain to announce fiscal 2022 third quarter financial results on May 5, 2022

MARCH 2022

March 03
Wisconsin Department of Workforce Development selects eGain for knowledge-powered digital citizen engagement

FEBRUARY 2022

February 25
eGain to showcase financial coaching automation solution at CUNA GAC 2022

February 21
eGain to showcase AI knowledge innovation and client success at Mobile World Congress 2022

February 03
eGain reports record revenue in second quarter of fiscal 2022, up 20% year over year, and raises revenue guidance for full fiscal year

February 03
eGain Knowledge Hub receives ServiceNow Built on Now certification

JANUARY 2022

January 26
eGain to announce fiscal 2022 second quarter financial results on February 3, 2022

January 12
eGain Achieves FedRAMP Authorization with IRS Sponsorship

DECEMBER 2021

December 31
eGain announces 2021 EMEA Partner Award winners

December 13
eGain announces 2021 NA Partner Award winners

December 13
eGain Knowledge Hub™ now available on Five9 CX Marketplace

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PRESS CLIPPINGS

SEPTEMBER 2022

September 26
Customer Wins for Agillic and Tealium, eGain, MoEngage, Talkdesk, and 8×8
Dash Network

September 21
How to create a personal banker for everyone
BAI

September 19
CRM Customer Engagement Center- Top Trending 2022
AnyTechTrial

September 07
eGain – Eliminating content, knowhow, and analytics silos, creating one trusted source for knowledge
KMWorld

September 01
How eGain Knowledge Hub is the perfect match for knowledge management with SharePoint
KMWorld

AUGUST 2022

August 18
Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty
Bain & Company – The Net Promoter System Podcast

August 03
eGain Knowledge Hub Joins with Microsoft SharePoint
Office Today

JULY 2022

July 28
The Looming Contact Center Agent Experience (AX) Crisis And What To Do About It
Forbes

July 19
eGain Knowledge Hub™ Connects with Microsoft SharePoint™ to Unleash Business Value from Content
CustomerThink

July 18
Add This Missing Ingredient to Your Agent Experience Initiatives
NoJitter

July 07
Chasing the Omnichannel Experience
KMWorld

July 07
KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management
KMWorld

July 07
AI 50 Trailblazer: eGain Knowledge Hub™ Transforms Customer, Agent, Author, Admin, and Business Experiences All at Once
KMWorld

JUNE 2022

June 30
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
CRM Magazine

June 27
New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester
DashNetwork

June 10
eGain Corporation Announces That eGain Knowledge HubTM Is Now Integrated with Cisco Webex Contact Center
MarketScreener

June 01
How To Beat The Megabanks
Forbes Finance Council

MAY 2022

May 25
Wisconsin Department of Workforce Development taps eGain
KMWorld

May 12
Starting A New 401(k) Program? 14 Helpful Tips From Finance Experts
Forbes Finance Council

May 9
How Community Banks Are Offering Financial Advice to Their Clients at Scale
The Community Bank Podcast
iTunes | Spotify

APRIL 2022

April 07
Millennial Market Share: How Banks Can Grab an Unfair Advantage
The Financial Brand

MARCH 2022

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