News

PRESS RELEASES

SEPTEMBER 2021

September 07
eGain launches the Knowledge Hub, turbocharging digital transformation of customer engagement

September 01
eGain Reports 18% increase in SaaS revenue for fiscal 2021; topline growth driven by new customers and enterprise expansions

September 01
Premier crypto exchange selects eGain for knowledge-powered customer service

AUGUST 2021

August 30
eGain announces schedule of virtual investor conferences in September

August 26
eGain Knowledge Hub now available on SAP® Store

August 25
eGain to announce fiscal 2021 fourth quarter and full year financial results on September 1, 2021

August 17
eGain Virtual Financial Coach™ experiences early success with credit unions

August 03
eGain to present at Oppenheimer 24th Annual Technology, Internet and Communications Conference on August 9, 2021

JULY 2021

July 15
eGain expects fiscal 2021 revenue and earnings to exceed guidance

JUNE 2021

June 08
eGain achieves HITRUST CSF® Certification to manage risk, improve security posture, and meet compliance requirements

June 02
The Family Court of the State of Delaware advances digital citizen engagement with eGain

MAY 2021

May 28
eGain to participate in Craig-Hallum Institutional Investor Virtual Conference on June 2, 2021

May 12
eGain to present at the 16th Annual Needham Virtual Technology & Media Conference on May 17, 2021

May 11
eGain reports SaaS revenue growth of 19% for first nine months of fiscal 2021

May 04
eGain to announce fiscal 2021 third quarter financial results on May 11, 2021

APRIL 2021

April 20
Goodyear rolls out digital customer service with eGain

April 01
Hypergrowth retailer automates digital shopper engagement with eGain

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PRESS CLIPPINGS

SEPTEMBER 2021

September 22
Humanizing the Digital Experience: How Virtual Financial Coaching Can Help Credit Unions Win Again on Member Service
Filene

September 08
eGain Messaging Hub: KMWorld Trend-Setting Products of 2021
KMWorld

September 08
eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
CustomerThink

September 08
eGain creates Knowledge Hub to bolster digital transformation of customer engagement
KMWorld

September 07
News : eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
ContactCenterWorld

AUGUST 2021

August 31
eGain Knowledge Hub Optimizes Knowledge Adoption for the SAP Service Cloud
Database Trends and Applications

August 31
eGain Knowledge hub now offered on the SAP Store
KMWorld

August 26
eGain Knowledge Hub Now Available on SAP(R) Store
WSJ

August 26
eGain Knowledge Hub now available on SAP® store
MYCustomer

August 26
eGain Brings Knowledge Hub to SAP Store
dCRM

JULY 2021

July 20
Solving the financial sector’s contact center challenge
BT

July 08
KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
KMWorld

JUNE 2021

June 16
The Sustainable Work-From-Home Contact Center: Deliver Contextual Knowledge and Conversational Guidance
Contact Center Pipeline

June 11
Mission Failure: The Banking Industry’s Approach to Financial Health
The Financial Brand

June 08
eGain achieves HITRUST CSF® Certification to manage risk, improve security posture, and meet compliance requirements
MyCustomer

June 02
The Family Court of the State of Delaware advances digital citizen engagement with eGain
MyCustomer

June issue
Creating a Sustainable Work-from-Home Contact Center
Contact Center Pipeline

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