News

PRESS RELEASES

NOVEMBER 2021

November 23
eGain to participate in the Benchmark Company Discovery One-On-One Virtual Investor Conference on December 2, 2021

November 16
Marquee eGain client bags KMWorld Reality Award for 2021

November 09
eGain reports record revenue in first quarter of fiscal 2022, up 13% year over year, and raises full year revenue guidance

November 02
eGain to announce fiscal 2022 first quarter financial results on November 9, 2021

November 02
eGain CEO to keynote at the KMWorld Connect Conference 2021

November 01
eGain Knowledge Hub™ now available on Genesys® AppFoundry™

OCTOBER 2021

October 26
Hypergrowth UK auto insurance firm selects eGain for knowledge-powered customer engagement

SEPTEMBER 2021

September 07
eGain launches the Knowledge Hub, turbocharging digital transformation of customer engagement

September 01
eGain Reports 18% increase in SaaS revenue for fiscal 2021; topline growth driven by new customers and enterprise expansions

September 01
Premier crypto exchange selects eGain for knowledge-powered customer service

AUGUST 2021

August 30
eGain announces schedule of virtual investor conferences in September

August 26
eGain Knowledge Hub now available on SAP® Store

August 25
eGain to announce fiscal 2021 fourth quarter and full year financial results on September 1, 2021

August 17
eGain Virtual Financial Coach™ experiences early success with credit unions

August 03
eGain to present at Oppenheimer 24th Annual Technology, Internet and Communications Conference on August 9, 2021

JULY 2021

July 15
eGain expects fiscal 2021 revenue and earnings to exceed guidance

JUNE 2021

June 08
eGain achieves HITRUST CSF® Certification to manage risk, improve security posture, and meet compliance requirements

June 02
The Family Court of the State of Delaware advances digital citizen engagement with eGain

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PRESS CLIPPINGS

NOVEMBER 2021

November 16
The IRS demonstrates how eGain transformed tax season at KMWorld Connect 2021
KMWorld

November 16
Marquee eGain Client Bags KMWorld Reality Award for 2021
TechNewsHub

November 16
Marquee eGain Client Bags KMWorld Reality Award for 2021
MarTech Series

November 15
Customer Self-Service: How To Take It To The Next Level
Forbes

November 15
2021 KM Reality Award winner: BT Consumer
KMWorld

November 04
eGain Knowledge Hub™ now available on Genesys AppFoundry
KMWorld

November 01
eGain Knowledge Hub™ now available on Genesys® AppFoundry™
Tech News Hub

OCTOBER 2021

October 22
US insurance giant selects eGain Knowledge Hub™ to power enterprise-wide member engagement
MyCustomer

October 12
#2690: How Credit Unions Can Overcome Today’s Member Service Threats with Virtual Financial Coaching…
CUbroadcsat

October 04
The Missing Ingredient In Digital Transformation Targeting Customer Engagement
Forbes

SEPTEMBER 2021

September 22
Humanizing the Digital Experience: How Virtual Financial Coaching Can Help Credit Unions Win Again on Member Service
Filene

September 08
eGain Messaging Hub: KMWorld Trend-Setting Products of 2021
KMWorld

September 08
eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
CustomerThink

September 08
eGain creates Knowledge Hub to bolster digital transformation of customer engagement
KMWorld

September 07
News : eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
ContactCenterWorld

AUGUST 2021

August 31
eGain Knowledge Hub Optimizes Knowledge Adoption for the SAP Service Cloud
Database Trends and Applications

August 31
eGain Knowledge hub now offered on the SAP Store
KMWorld

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