PRESS RELEASES

MAY 2023

May 4
Randolph-Brooks Federal Credit Union partners with eGain and GreenPath for AI-powered coaching automation

May 2
eGain to announce fiscal 2023 third quarter financial results on May 11, 2023

APRIL 2023

April 20
eGain releases “Knowledge Management For Dummies, eGain Special Edition” with John Wiley & Sons

April 18
KMWorld survey shows huge untapped potential for modern knowledge management across the enterprise

FEBRUARY 2023

February 15
eGain integrates with Microsoft Teams™ to boost employee productivity

February 14
eGain reports record revenue in second quarter of fiscal 2023

February 08
eGain delivers Instant Answers™ with generative AI, driving knowledge automation

February 01
eGain to announce fiscal 2023 second quarter financial results on February 14, 2023

DECEMBER 2022

December 01
eGain named as a supplier on the Crown Commercial Services G-Cloud framework

NOVEMBER 2022

November 14
eGain reports record revenue in first quarter of fiscal 2023, up 20% year over year

November 04
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2022

November 03
eGain to participate in the Annual ROTH Technology Event in New York on November 16, 2022

November 02
eGain to announce fiscal 2023 first quarter financial results on November 14, 2022

OCTOBER 2022

October 03
eGain named a representative vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems

SEPTEMBER 2022

September 28
Hypergrowth online retailer selects eGain Knowledge Hub™ to deliver wow experiences

September 20
Multinational fleet management company selects eGain Knowledge Hub™ to power digital-first customer service

September 15
Leading international airline selects eGain Knowledge Hub™ to elevate customer service

September 08
eGain reports 21% SaaS revenue growth for fiscal 2022 driven by increased demand for knowledge powered digital customer engagement solutions

September 07
eGain connects with IBM Watson Assistant for smarter service

AUGUST 2022

August 31
eGain Solve™ conference ushers the renaissance of knowledge to empower agents and serve customers

August 30
eGain to announce fiscal 2022 fourth quarter and full year financial results on September 8, 2022

August 30
Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement

JULY 2022

July 21
eGain named a KMWorld AI 50 company

July 19
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content

JUNE 2022

June 14
Contact center agents struggle with traditional desktop tools to handle customer queries, survey finds

June 10
eGain Knowledge Hub™ now available for Cisco Webex Contact Center

June 09
eGain clients shine in Newsweek’s Best Customer Service Survey yet again

MAY 2022

May 25
eGain announces schedule of investor conferences in June

May 05
eGain reports record revenue in third quarter of fiscal 2022, up 21% year over year

APRIL 2022

April 28
eGain to announce fiscal 2022 third quarter financial results on May 5, 2022

MARCH 2022

March 03
Wisconsin Department of Workforce Development selects eGain for knowledge-powered digital citizen engagement

FEBRUARY 2022

February 25
eGain to showcase financial coaching automation solution at CUNA GAC 2022

February 21
eGain to showcase AI knowledge innovation and client success at Mobile World Congress 2022

February 03
eGain reports record revenue in second quarter of fiscal 2022, up 20% year over year, and raises revenue guidance for full fiscal year

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PRESS CLIPPINGS

MAY 2023

May 4
Randolph-Brooks Federal Credit Union partners with eGain and GreenPath for AI-powered coaching automation
CUInsight

May 4
Augmenting CX and KM with ChatGPT technology
KMWorld

APRIL 2023

April 21
eGain and KMWorld: Knowledge Management Remains Untapped Across the Enterprise
DashNetwork

April 17
The State of Knowledge Management in 2023: Untapped Potential for Business Value
KMWorld

April 12
The Growing Need for Knowledge Management
BCStrategies

MARCH 2023

March 20
CX Innovator Series Report: 17 Leaders Provide Insights to Success and Predictions for the Future CX Market
DashNetwork

March 9
eGain Announces eGain Knowledge Hub Integration with Microsoft Teams Boosting Employee Productivity
Futurum

March 1
Knowledge in the Flow of Work: The Essential Complement to Training in the Hybrid Workplace
ATD

FEBRUARY 2023

February 20
eGain Announces Integration of Knowledge Hub with Microsoft Teams
DashNetwork

February 16
eGain Integrates With Microsoft Teams
CXM Today

February 15
eGain Integrates with Microsoft Teams
destinationCRM

February 10
Is ChatGPT Coming for the Contact Center?
NoJitter

February 09
Knowledge Management: The Secret Sauce for Workforce Multiskilling at Scale
ATD

February 09
eGain Instant Answers eases knowledge search pains
KMWorld

February 09
eGain Delivers Instant Answers with Generative AI, Driving Knowledge Automation
AiThority

February 08
News : eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
Contact Center World

February 08
eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
CRMXchange

February 08
eGain Releases Instant Answers with Generative AI
Smart Customer Service

February 08
Is business ready for ChatGPT?
Computer Weekly

JANUARY 2023

January 19
KM + Training = Super-Workforce
KM Institute

January 18
A-dec Expands Its Internal Intelligence
destinationCRM

January 18
Elevating the Contact Center Agent Experience (Ax) in the Hybrid Work Era
Execs In The Know

January 09
Knowledge and training: Peanut butter and jelly for the customer contact center toast
KMWorld

DECEMBER 2022

December 22
How ‘Albert’ transformed our knowledge-based contact centre solution
BT

December 08
Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
DashNetwork

NOVEMBER 2022

November 28
Agent Experience Is the Weakest Link in the Experience Supply Chain
Smart Customer Service

November 03
2022 Readers’ Choice Award – Best Customer Experience and Support: eGain
KMWorld

November 03
KMWorld Readers’ Choice Award 2022 Winners
KMWorld

OCTOBER 2022

October 24
Knowledge dimensions: The many factors of knowledge management in the age of disruptive work
Deloitte

October 18
Are you ready to move beyond responding to service requests to coaching and guiding customers in areas of their interest?
CX In The Wild Podcast

October 18
Contact Center Knowledge Management: How to Select Vendors
NoJitter

October 12
CX Trending Down; KM and Other Technologies Can Help, eGain Solve Speakers Contend
Smart Customer Service

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