News
PRESS RELEASES
AUGUST 2024
August 28
eGain to Announce Fiscal 2024 Fourth Quarter and Full Year Financial Results on September 5, 2024
August 14
eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & Sons
JUNE 2024
June 14
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience
MAY 2024
May 31
eGain Announces Increase to Stock Repurchase Program of $20 Million
May 29
Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer Service
May 09
eGain reports continued momentum in new logo wins driven by AI knowledge offering
MAY 02
eGain Announces Webinar on Gen AI for Service, Featuring Success Story from Leading Utility Client
APRIL 2024
April 30
eGain to Announce Fiscal 2024 Third Quarter Financial Results on May 9, 2024
MARCH 2024
March 25
eGain Announces AssistGPT™ for CCaaS at Enterprise Connect
March 12
eGain to Participate in the Annual Roth Conference on March 18, 2024
March 08
GreenPath and eGain Expand Capabilities Offered by Anytime-Anywhere Virtual Financial Coach
FEBRUARY 2024
February 23
eGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in Berlin
February 08
eGain reports growing profitability in its fiscal second quarter
DECEMBER 2023
December 12
TENAQUIP Selects eGain for Digital Customer Service
December 05
Investment Management Giant Selects eGain to Modernize Knowledge Management
NOVEMBER 2023
November 08
eGain named a visionary in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
November 02
eGain reports improved profitability and operating cash flow in Q1 2024
PRESS CLIPPINGS
SEPTEMBER 2024
September 9
eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation
KMWorld
AUGUST 2024
August 21
The Enterprise AI Sourcebook is Here
Enterprise AI World
August 9
Ventana Research Announces the 17th Annual Digital Innovation Award Finalists
Venata Research
JULY 2024
July 26
Work at the Speed of Knowledge: Generative AI and the Future of Knowledge Management
APQC
July 22
Introducing the 2024 ICMI Global Contact Center Awards Finalists
ICMI
July 8
The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
KMWorld
July 8
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
destinationCRM
MAY 2024
May 24
TELUS International and eGain collaborate to offer elevated CCaaS with KM and AI
KMWorld
May 23
TELUS International Partners with eGain to Enhance Customer Experience with AI Knowledge Management
CX Scoop
May 22
TELUS International announced a partnership with eGain
Smart Customer Service
May 21
TELUS International announced a partnership with eGain
MarTech Cube
May 21
TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities
TELUS International
May 16
Navigating knowledge management: A complete guide for success
TELUS International
May 15
Knowledge Revolution with Generative AI: Megatrends & Success Stories
APQC
APRIL 2024
April 29
Cultivating a symbiosis of GenAI and KM in the enterprise
KMWorld
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