News
PRESS RELEASES
JANUARY 2021
January 27
eGain to announce fiscal 2021 second quarter financial results on February 10, 2021
January 05
eGain to present at the 23rd Annual Needham Virtual Growth Conference on January 12, 2021
DECEMBER 2020
December 08
Infogain joins eGain EcoNet™ Partner Network
NOVEMBER 2020
November 10
eGain reports SaaS revenue growth of 29% year over year and an operating cash flow margin of 30% in Q1 2021
November 10
eGain modernizes IVR engagement with AI, digital, and analytics
November 04
eGain announces schedule of investor conferences for November 2020
OCTOBER 2020
October 29
eGain to announce fiscal 2021 first quarter financial results on November 10, 2020
SEPTEMBER 2020
September 14
eGain achieves FedRAMP “In Process” status
September 04
eGain announces schedule of virtual investor conferences in September
September 02
eGain reports 34% growth in SaaS revenue for fiscal 2020 fourth quarter
AUGUST 2020
August 25
eGain to announce fiscal 2020 fourth quarter and full year financial results on September 2, 2020
August 20
Iconic omnichannel retailer expands next-gen digital customer experiences with eGain
August 11
eGain announces positive preliminary financial results for fiscal 2020 fourth quarter and full year
August 07
eGain to present at Oppenheimer 23rd Annual Technology, Internet and Communications Conference
JULY 2020
July 29
Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
July 16
eGain adds Google’s Business Messages support to its Messaging Hub
PRESS CLIPPINGS
JANUARY 2021
January 25
Transforming chatbots with next-gen knowledge
KMWorld
January 03
7 Customer Service Mistakes Companies Should Avoid Making in 2021
CustomerThink
DECEMBER 2020
December 09
Infogain Joins eGain EcoNet™ Partner Network
Infogain
December 08
Infogain joins eGain Econet™ partner network
Business Wire
December 08
Infogain joins eGain Econet™ partner network
PICANTE
NOVEMBER 2020
November 10
eGain Launches Smart IVR
dCRM
November 05
Global Automaker Modernises Customer Engagement with eGain
MyCustomer
OCTOBER 2020
October 27
Scaling Quality Customer Service in the Pandemic Era
BankDirector.com
October 20
eGain, Fly Leasing and IBM as Zacks Bull and Bear of the Day
Zacks
October 09
Industry Spotlight: eGain Customer Engagement Solutions
Contact Centre Summit
October 09
How financial institutions, credit unions can improve operations, customer experiences
MobilePaymentsToday.com
SEPTEMBER 2020
September 14
How banks can turn the credit decline into a win-win
BAI
September 14
eGain achieves FedRamp ‘in process’ status
KMWorld
September 04
KMWorld Trend-Setting Products of 2020
KMWorld
