News
PRESS RELEASES
NOVEMBER 2023
November 08
eGain named a visionary in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
November 02
eGain reports improved profitability and operating cash flow in Q1 2024
OCTOBER 2023
October 24
eGain to announce fiscal 2024 first quarter financial results on November 2, 2023
October 18
Rogue Credit Union Elevates CX with eGain Knowledge Hub
SEPTEMBER 2023
September 25
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
September 14
eGain reports fiscal 2023 fourth quarter and full year financial results
September 05
eGain to Announce Fiscal 2023 Fourth Quarter and Full Year Financial Results on September 14, 2023
AUGUST 2023
August 29
eGain Solve™ 2023 Ushers the Era of Knowledge Automation, Ignited by Generative AI
JULY 2023
July 20
eGain Partners with Talkdesk to Modernize Customer Service
JUNE 2023
June 27
eGain launches one-of-a-kind pilot program for generative AI
MAY 2023
May 17
eGain announces upcoming investor conferences
May 11
eGain reports fiscal 2023 third quarter financial results
May 2
eGain to announce fiscal 2023 third quarter financial results on May 11, 2023
APRIL 2023
April 20
eGain releases “Knowledge Management For Dummies, eGain Special Edition” with John Wiley & Sons
April 18
KMWorld survey shows huge untapped potential for modern knowledge management across the enterprise
PRESS CLIPPINGS
NOVEMBER 2023
November 27
KM and Customer Engagement in the Age of AI: Q&A with Ashu Roy, CEO eGain
KMWorld
November 9
2023 KM PROMISE AWARD WINNER: eGain
KMWorld
November 8
Gartner Magic Quadrant for the CRM Customer Engagement Center 2023
CX Today
OCTOBER 2023
October 6
AssistGPT by eGain: The Shortcut to Effortless Customer Engagement Knowledge
CustomerZone360
October 5
What You Should Know About AI and Knowledge Management in the Contact Center
NoJitter
SEPTEMBER 2023
September 29
Retail sector CX: Go from miserable to memorable
RetailCustomerExperience.com
September 28
eGain Launches AssistGPT, a Knowledge Automation Assistant
CX Scoop
September 28
eGain AssistGPT automates knowledge for customer engagement
KMWorld
September 27
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
MarTech Edge
September 27
eGain Launches AssistGPT
destinationCRM
September 25
eGain Launches AssistGPT, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
MarTech Series
September 11
Government-Sector CX: How to Go from Cellar to Stellar
Smart Customer Service
AUGUST 2023
August 30
Utilities Sector CX: How to Go from Doldrums to Delightful
CX Scoop
August 15
Telco Sector CX: Go from Churn to Earn (and even Yearn!)
CustomerThink
August 7
eGain collaborates with Talkdesk to evolve customer service with AI-infused knowledge management
KMWorld
August 7
How To Win Over the 45 Million Customers Most Banks Neglect
The Financial Brand
August 4
Banks aim to improve customer experience for users online
TechTarget
