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PRESS RELEASES

JUNE 2019

June 10, 2019

eGain to participate in ROTH London Conference

MAY 2019

May 08, 2019

eGain Reports 31% SaaS Revenue Growth in Fiscal Third Quarter

May 07, 2019

eGain Announces Schedule of Investor Conferences for May 2019

May 01, 2019

eGain to announce fiscal 2019 third quarter financial results on May 8, 2019

APRIL 2019

April 29, 2019

eGain Makes Disruptive, Free Chatbot Offer for Upcoming London Conference

MARCH 2019

March 20, 2019

Consumers Love Messaging for Customer Service But Hate its Experience Silo

March 14, 2019

eGain announces pricing of public offering of common stock

March 12, 2019

eGain to present at 31st Annual ROTH Conference on March 19, 2019

March 11, 2019

eGain named in KMWorld 100 List for the 13th year

FEBRUARY 2019

February 7, 2019

eGain reports 53% SaaS revenue growth in fiscal second quarter; raises annual revenue guidance

JANUARY 2019

January 31, 2019

eGain to announce fiscal 2019 second quarter financial results on February 7, 2019

January 09, 2019

eGain to Present at the 21st Annual Needham Growth Conference in New York on January 16, 2019

DECEMBER 2018

December 6, 2018

H&R Block Selects eGain for AI-Powered Customer Engagement

MORE PRESS RELEASES

PRESS CLIPPINGS

JULY 2019

July 15, 2019

The CRM Top 100 Companies in Customer Service, Marketing, and Sales
CRM Magazine

July 12, 2019

12 Reasons Why Customer Service Chatbots Fail
Business 2 Community

July 8, 2019

eGain Solve named a KMWorld Trend-Setting Product of 2019
KMWorld

JUNE 2019

June 28, 2019

6 steps to digital-first member service
Credit Union Journal

June 19, 2019

Best Practices in Proactive Customer Service and Engagement
CustomerThink

June 17, 2019

Avoid Creating Virtual Idiots for Customer Disservice
Smart Customer Service

June 10, 2019

Artificial Intelligence In the Contact Centre: What You Should REALLY Know
Call Centre Helper

June 03, 2019

The Dos and Don’ts of Digital Self-Service
Call Centre Helper

MAY 2019

May 23, 2019

8 Steps to Making all your Agents Stars
ICMI

May 15, 2019

20 Ways to Improve Customer Experience Management
Call Centre Helper
New trends in customer engagement: Q&A with eGain’s Anand Subramaniam
KMWorld

May 09, 2019

AI in customer and employee engagement
KMWorld

APRIL 2019

April 15, 2019

How Can I Improve the Productivity of Gen Z and Millennial Advisors?
Call Centre Helper

MORE PRESS CLIPPINGS

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About eGain

Get an eGain-powered customer engagement hub today!

Enhance customer experience, acquisition, and retention. Increase self-service adoption. Improve contact center agent productivity. Increase revenue through upsell and cross-sell at the point of service. Ensure compliance and security in customer interactions. Reduce unwarranted field visits, product returns, and associated costs. Build customer loyalty through brand-aligned customer service.

Knowledge Management

Serve knowledge everywhere! Use the same knowledge base, and a range of access methods (search, browse, guided help, chatbot), for social, mobile, web, and contact center use.

Web Self-Service

One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer, every type of inquiry, or every stage of the customer life cycle. eGain SelfService enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.

Video Chat, Text Chat, Cobrowsing

Are you looking for efficient ways of providing better experiences to your website visitors? Studies show that chat and cobrowsing are the most effective channels for engaging, selling to, and serving online customers. Reach out to customers, proactively or reactively, right when they need help and avoid abandoned shopping carts and half-filled forms. Offer distinctive mobile customer service.

Artificial Intelligence for Customer Service

The business benefits of Artificial Intelligence in customer engagement are real and game-changing. eGain uses AI technology-enabled reasoning capability to guide customers, contact center advisors, and field experts to the right answers, diagnosis, and process. This capability improves first contact resolution, customer satisfaction, agent confidence and productivity, and reduces truck rolls saving millions for the business.

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