News

PRESS RELEASES

SEPTEMBER 2020

September 04
eGain announces schedule of virtual investor conferences in September

September 02
eGain reports 34% growth in SaaS revenue for fiscal 2020 fourth quarter

AUGUST 2020

August 25
eGain to announce fiscal 2020 fourth quarter and full year financial results on September 2, 2020

August 20
Iconic omnichannel retailer expands next-gen digital customer experiences with eGain

August 11
eGain announces positive preliminary financial results for fiscal 2020 fourth quarter and full year

August 07
eGain to present at Oppenheimer 23rd Annual Technology, Internet and Communications Conference

JULY 2020

July 29
Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19

July 20
US financial services giant leverages eGain Virtual Assistant to automate customer engagement across service and sales

July 16
eGain adds Google’s Business Messages support to its Messaging Hub

JUNE 2020

June 22
eGain to participate at the ROTH Virtual London Conference

June 18
Leading US health insurance company selects eGain to modernize member service

June 16
eGain reimagines conversational customer engagement with eGain Messaging Hub™

June 04
eGain to Participate in Stifel 2020 Virtual Cross Sector Insight Conference

MAY 2020

May 15
Say Insurance® says yes to eGain for digital member engagement

May 12
eGain announces schedule of virtual investor conferences in May 2020

May 07
eGain reports SaaS revenue growth of 26% year over year in fiscal third quarter and raises SaaS revenue guidance for fiscal 2020

APRIL 2020

April 28
eGain to announce fiscal 2020 third quarter financial results on May 7, 2020

FEBRUARY 2020

February 19
eGain to present at JMP Securities Technology Conference on February 24, 2020

February 06
eGain reports SaaS revenue growth of 19% year over year and 13% sequentially in fiscal second quarter

JANUARY 2020

January 30
SBLI ensures total customer happiness with eGain

January 28
eGain to announce fiscal 2020 second quarter financial results on February 6, 2020

January 07
eGain to present at the 22nd Annual Needham Growth Conference in New York on January 15, 2020

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PRESS CLIPPINGS

SEPTEMBER 2020

September 14
eGain achieves FedRamp ‘in process’ status
KMWorld

JULY 2020

July 31
Customers Expect Convenience and Safety: Will Brands Deliver?
CMSWire

July 20
US Financial Services Giant Leverages eGain Virtual Assistant to Automate Customer Engagement across Service and Sales
MyCustomer

July 09
Missed Opportunity to Boost Business-to-Consumer Sales
Business 2 Community

July 07, 2020
eGain delivers memorable, digital-first customer experiences
KMWorld

JUNE 2020

June 16, 2020
eGain improves conversational customer engagement with eGain Messaging Hub
KMWorld

June 16, 2020
News : eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™
ContactCentreWorld

June 16, 2020
eGain Messaging Hub Adds BYO-Bot Functionality
TMCnet

June 1, 2020
Transforming customer service to meet demands during COVID-19
KMWorld

June 1, 2020
The New Knowledge Management Required for Customer Service in the COVID Era
CRMXchange

MAY 2020

May 14, 2020
The New Digital Customer Engagement Imperative For The New (Ab)normal
CCW Digital

May 13, 2020
Knowledge management and the impact of COVID-19
KMWorld

May 12, 2020
How to Use AI to Ignite Retail Sales by Cloning Your Best Bankers
The Financial Brand

May 07, 2020
The New Digital Customer Engagement for the New (Ab)normal
CustomerThink

APRIL 2020

April 01, 2020
Clone Your Best Bankers, Ignite Sales, and Turbocharge Growth
Finextra

MARCH 2020

March 16
4 Tips for Sustaining Customer Experience Amid the Coronavirus Threat
SmartCustomerService

JANUARY 2020

January 08, 2020
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
Call Centre Helper

January 07, 2020
Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
KMWorld

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