News
PRESS RELEASES
JANUARY 2020
January 07
eGain to present at the 22nd Annual Needham Growth Conference in New York on January 15, 2020
NOVEMBER 2019
November 26
eGain to participate in Benchmark Discovery One-on-One Conference
November 13
eGain launches AI-guided knowledge solution for omnichannel engagement in the Salesforce ecosystem
November 06
eGain reports SaaS revenue growth of 30% year over year in Q1 2020
November 05
eGain announces schedule of investor conferences for November 2019
November 01
eGain announces date change for its fiscal 2020 first quarter earnings conference call to November 6, 2019
OCTOBER 2019
October 29
eGain to announce fiscal 2020 first quarter financial results on November 7, 2019
SEPTEMBER 2019
September 25
eGain makes disruptive free Chatbot and Digital Desktop offer for upcoming annual conference
September 05
US health insurer selects eGain for AI-powered member service
September 03
eGain reports 37% growth in SaaS revenue for fiscal 2019; exceeds full year revenue guidance
AUGUST 2019
August 27
eGain announces schedule of Investor Conferences for September
August 22
eGain to announce fiscal 2019 fourth quarter and full year financial results on September 3, 2019
JULY 2019
July 30
American discount airline delivers top-flight digital customer service with eGain
July 25
A-dec selects eGain for AI-powered customer support
July 24
Non-profit athletic association leverages eGain Knowledge for omnichannel customer service
PRESS CLIPPINGS
JANUARY 2020
January 07, 2020
Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
KMWorld
DECEMBER 2019
December 16, 2019
15 Essential Strategies to Reduce Staff Turnover
Call Centre Helper
December 9, 2019
29 Mistakes That Your Contact Centre Might Be Making
Call Centre Helper
OCTOBER 2019
October 28
#TradeTalks: Engagement Platform for an Omnichannel World
Nasdaq
October 18
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
CustomerThink
October 18
eGain enhances its customer engagement suite
KMWorld
October 14
23 Considerations to Make Before Implementing a New Digital Channel
Call Centre Helper
SEPTEMBER 2019
September 26
eGain to Offer Free Chatbots at Their Upcoming Annual Conference
Call Centre Helper
September 25
eGain makes disruptive free chatbot and digital desktop offer for upcoming annual conference
MyCustomer
September 16
14 Practical Techniques to Improve Knowledge Management
Call Centre Helper
September 11
19 Contact Centre Queueing Strategies
Call Centre Helper
AUGUST 2019
August 05
20 Contact Centre Cost Saving Ideas
Call Centre Helper
JULY 2019
July 26
Dental equipment manufacturer selects eGain for AI-powered customer support
KMWorld
July 25
A-dec to Use AI-Powered Customer Support
Call Centre Helper