News

PRESS RELEASES

MAY 2020

May 12
eGain announces schedule of virtual investor conferences in May 2020

May 07
eGain reports SaaS revenue growth of 26% year over year in fiscal third quarter and raises SaaS revenue guidance for fiscal 2020

APRIL 2020

April 28
eGain to announce fiscal 2020 third quarter financial results on May 7, 2020

FEBRUARY 2020

February 19
eGain to present at JMP Securities Technology Conference on February 24, 2020

February 06
eGain reports SaaS revenue growth of 19% year over year and 13% sequentially in fiscal second quarter

JANUARY 2020

January 30
SBLI ensures total customer happiness with eGain

January 28
eGain to announce fiscal 2020 second quarter financial results on February 6, 2020

January 07
eGain to present at the 22nd Annual Needham Growth Conference in New York on January 15, 2020

NOVEMBER 2019

November 26
eGain to participate in Benchmark Discovery One-on-One Conference

November 13
eGain launches AI-guided knowledge solution for omnichannel engagement in the Salesforce ecosystem

November 06
eGain reports SaaS revenue growth of 30% year over year in Q1 2020

November 05
eGain announces schedule of investor conferences for November 2019

OCTOBER 2019

October 31
eGain announces date change for its fiscal 2020 first quarter earnings conference call to November 6, 2019

October 29
eGain to announce fiscal 2020 first quarter financial results on November 7, 2019

October 15
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics

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PRESS CLIPPINGS

MAY 2020

May 14, 2020
The New Digital Customer Engagement Imperative For The New (Ab)normal
CCW Digital

May 13, 2020
Knowledge management and the impact of COVID-19
KMWorld

May 12
How to Use AI to Ignite Retail Sales by Cloning Your Best Bankers
The Financial Brand

May 07
The New Digital Customer Engagement for the New (Ab)normal
CustomerThink

APRIL 2020

April 01
Clone Your Best Bankers, Ignite Sales, and Turbocharge Growth
Finextra

JANUARY 2020

January 08
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
Call Centre Helper

January 07
Businesses will add a knowledge-guided engagement layer to CRM to cure CX malaise
KMWorld

DECEMBER 2019

December 16
15 Essential Strategies to Reduce Staff Turnover
Call Centre Helper

December 09
29 Mistakes That Your Contact Centre Might Be Making
Call Centre Helper

OCTOBER 2019

October 28
#TradeTalks: Engagement Platform for an Omnichannel World
Nasdaq

October 18
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics
CustomerThink

October 18
eGain enhances its customer engagement suite
KMWorld

October 14
23 Considerations to Make Before Implementing a New Digital Channel
Call Centre Helper

SEPTEMBER 2019

September 26
eGain to Offer Free Chatbots at Their Upcoming Annual Conference
Call Centre Helper

September 25
eGain makes disruptive free chatbot and digital desktop offer for upcoming annual conference
MyCustomer

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