PRESS RELEASES

NOVEMBER 2023

November 08
eGain named a visionary in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

November 02
eGain reports improved profitability and operating cash flow in Q1 2024

OCTOBER 2023

October 24
eGain to announce fiscal 2024 first quarter financial results on November 2, 2023

October 18
Rogue Credit Union Elevates CX with eGain Knowledge Hub

SEPTEMBER 2023

September 25
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement

September 14
eGain reports fiscal 2023 fourth quarter and full year financial results

September 05
eGain to Announce Fiscal 2023 Fourth Quarter and Full Year Financial Results on September 14, 2023

AUGUST 2023

August 29
eGain Solve™ 2023 Ushers the Era of Knowledge Automation, Ignited by Generative AI

JULY 2023

July 20
eGain Partners with Talkdesk to Modernize Customer Service

JUNE 2023

June 27
eGain launches one-of-a-kind pilot program for generative AI

June 21
eGain launches first-of-its-kind Knowledge Academy to create global community of modern knowledge management practitioners

MAY 2023

May 17
eGain announces upcoming investor conferences

May 11
eGain reports fiscal 2023 third quarter financial results

May 4
Randolph-Brooks Federal Credit Union partners with eGain and GreenPath for AI-powered coaching automation

May 2
eGain to announce fiscal 2023 third quarter financial results on May 11, 2023

APRIL 2023

April 20
eGain releases “Knowledge Management For Dummies, eGain Special Edition” with John Wiley & Sons

April 18
KMWorld survey shows huge untapped potential for modern knowledge management across the enterprise

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PRESS CLIPPINGS

NOVEMBER 2023

November 27
KM and Customer Engagement in the Age of AI: Q&A with Ashu Roy, CEO eGain
KMWorld

November 9
2023 KM PROMISE AWARD WINNER: eGain
KMWorld

November 8
Gartner Magic Quadrant for the CRM Customer Engagement Center 2023
CX Today

OCTOBER 2023

October 6
AssistGPT by eGain: The Shortcut to Effortless Customer Engagement Knowledge
CustomerZone360

October 5
What You Should Know About AI and Knowledge Management in the Contact Center
NoJitter

SEPTEMBER 2023

September 29
Retail sector CX: Go from miserable to memorable
RetailCustomerExperience.com

September 28
eGain Launches AssistGPT, a Knowledge Automation Assistant
CX Scoop

September 28
eGain AssistGPT automates knowledge for customer engagement
KMWorld

September 27
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
MarTech Edge

September 27
eGain Launches AssistGPT
destinationCRM

September 25
eGain Launches AssistGPT, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
MarTech Series

September 11
Government-Sector CX: How to Go from Cellar to Stellar
Smart Customer Service

AUGUST 2023

August 30
Utilities Sector CX: How to Go from Doldrums to Delightful
CX Scoop

August 15
Telco Sector CX: Go from Churn to Earn (and even Yearn!)
CustomerThink

August 7
eGain collaborates with Talkdesk to evolve customer service with AI-infused knowledge management
KMWorld

August 7
How To Win Over the 45 Million Customers Most Banks Neglect
The Financial Brand

August 4
Banks aim to improve customer experience for users online
TechTarget

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