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PRESS CLIPPINGS

SEPTEMBER 2019

September 11, 2019

• 19 Contact Centre Queueing Strategies
  Call Centre Helper

AUGUST 2019

August 05, 2019

• 20 Contact Centre Cost Saving Ideas
  Call Centre Helper

JULY 2019

July 26, 2019

• Dental equipment manufacturer selects eGain for AI-powered customer support
  KMWorld

July 25, 2019

• A-dec to Use AI-Powered Customer Support
  Call Centre Helper
• A-dec Selects eGain For AI-Powered Customer Support
  MyCustomer

July 19, 2019

• 12 Reasons Why Customer Service Chatbots Fail
  ContactCentreWorld

July 15, 2019

• The CRM Top 100 Companies in Customer Service, Marketing, and Sales
  CRM Magazine

July 12, 2019

• 12 Reasons Why Customer Service Chatbots Fail
  Business 2 Community

July 8, 2019

• eGain Solve named a KMWorld Trend-Setting Product of 2019
  KMWorld

JUNE 2019

June 28, 2019

• 6 steps to digital-first member service
  Credit Union Journal

June 19, 2019

• Best Practices in Proactive Customer Service and Engagement
  CustomerThink

June 17, 2019

• Avoid Creating Virtual Idiots for Customer Disservice
  Smart Customer Service

June 10, 2019

• Artificial Intelligence In the Contact Centre: What You Should REALLY Know
  Call Centre Helper

June 03, 2019

• The Dos and Don’ts of Digital Self-Service
  Call Centre Helper

MAY 2019

May 23, 2019

• 8 Steps to Making all your Agents Stars
  ICMI

May 15, 2019

• 20 Ways to Improve Customer Experience Management
  Call Centre Helper
• New trends in customer engagement: Q&A with eGain’s Anand Subramaniam
  KMWorld

May 09, 2019

• AI in customer and employee engagement
  KMWorld

APRIL 2019

April 15, 2019

• How Can I Improve the Productivity of Gen Z and Millennial Advisors?
  Call Centre Helper

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