News
PRESS RELEASES
DECEMBER 2022
December 01
eGain named as a supplier on the Crown Commercial Services G-Cloud framework
NOVEMBER 2022
November 14
eGain reports record revenue in first quarter of fiscal 2023, up 20% year over year
November 04
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2022
November 03
eGain to participate in the Annual ROTH Technology Event in New York on November 16, 2022
November 02
eGain to announce fiscal 2023 first quarter financial results on November 14, 2022
OCTOBER 2022
SEPTEMBER 2022
September 28
Hypergrowth online retailer selects eGain Knowledge Hub™ to deliver wow experiences
September 20
Multinational fleet management company selects eGain Knowledge Hub™ to power digital-first customer service
September 15
Leading international airline selects eGain Knowledge Hub™ to elevate customer service
September 07
eGain connects with IBM Watson Assistant for smarter service
AUGUST 2022
August 31
eGain Solve™ conference ushers the renaissance of knowledge to empower agents and serve customers
August 30
eGain to announce fiscal 2022 fourth quarter and full year financial results on September 8, 2022
August 30
Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement
JULY 2022
July 21
eGain named a KMWorld AI 50 company
July 19
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
JUNE 2022
June 10
eGain Knowledge Hub™ now available for Cisco Webex Contact Center
June 09
eGain clients shine in Newsweek’s Best Customer Service Survey yet again
MAY 2022
May 25
eGain announces schedule of investor conferences in June
May 05
eGain reports record revenue in third quarter of fiscal 2022, up 21% year over year
APRIL 2022
April 28
eGain to announce fiscal 2022 third quarter financial results on May 5, 2022
MARCH 2022
FEBRUARY 2022
February 25
eGain to showcase financial coaching automation solution at CUNA GAC 2022
February 21
eGain to showcase AI knowledge innovation and client success at Mobile World Congress 2022
February 03
eGain Knowledge Hub receives ServiceNow Built on Now certification
JANUARY 2022
January 26
eGain to announce fiscal 2022 second quarter financial results on February 3, 2022
January 12
eGain Achieves FedRAMP Authorization with IRS Sponsorship
PRESS CLIPPINGS
JANUARY 2023
January 19
KM + Training = Super-Workforce
KM Institute
January 18
A-dec Expands Its Internal Intelligence
destinationCRM
January 18
Elevating the Contact Center Agent Experience (Ax) in the Hybrid Work Era
Execs In The Know
January 09
Knowledge and training: Peanut butter and jelly for the customer contact center toast
KMWorld
DECEMBER 2022
December 22
How ‘Albert’ transformed our knowledge-based contact centre solution
BT
December 08
Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
DashNetwork
NOVEMBER 2022
November 28
Agent Experience Is the Weakest Link in the Experience Supply Chain
Smart Customer Service
November 03
2022 Readers’ Choice Award – Best Customer Experience and Support: eGain
KMWorld
November 03
KMWorld Readers’ Choice Award 2022 Winners
KMWorld
OCTOBER 2022
October 24
Knowledge dimensions: The many factors of knowledge management in the age of disruptive work
Deloitte
October 18
Are you ready to move beyond responding to service requests to coaching and guiding customers in areas of their interest?
CX In The Wild Podcast
October 18
Contact Center Knowledge Management: How to Select Vendors
NoJitter
October 12
CX Trending Down; KM and Other Technologies Can Help, eGain Solve Speakers Contend
Smart Customer Service
SEPTEMBER 2022
September 28
The Zacks Analyst Blog highlights AT&T, Baidu, Globalstar, and eGain
Nasdaq
September 26
Customer Wins for Agillic and Tealium, eGain, MoEngage, Talkdesk, and 8×8
Dash Network
September 21
How to create a personal banker for everyone
BAI
September 19
CRM Customer Engagement Center- Top Trending 2022
AnyTechTrial
September 07
eGain – Eliminating content, knowhow, and analytics silos, creating one trusted source for knowledge
KMWorld
September 01
How eGain Knowledge Hub is the perfect match for knowledge management with SharePoint
KMWorld
AUGUST 2022
August 18
Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty
Bain & Company – The Net Promoter System Podcast
August 03
eGain Knowledge Hub Joins with Microsoft SharePoint
Office Today
JULY 2022
July 28
The Looming Contact Center Agent Experience (AX) Crisis And What To Do About It
Forbes
July 19
eGain Knowledge Hub™ Connects with Microsoft SharePoint™ to Unleash Business Value from Content
CustomerThink
July 18
Add This Missing Ingredient to Your Agent Experience Initiatives
NoJitter
July 07
Chasing the Omnichannel Experience
KMWorld
July 07
KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management
KMWorld
July 07
AI 50 Trailblazer: eGain Knowledge Hub™ Transforms Customer, Agent, Author, Admin, and Business Experiences All at Once
KMWorld
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