eGain for Apple Business Chat
Solution highlights
- Enable hundreds of millions of consumers on Apple iOS to interact with businesses through the Messages App
- Leverage eGain AI to infer customer intent, power bot conversations through messaging, route escalations to contact center agents, and guide agents through messaging conversations
- Provide immersive customer experiences with the rich features of Apple Business Chat Beta such as rich links, list pickers, date time pickers, Apple Pay, images, and iMessage extensions
- Handle conversations, leveraging the powerful capabilities of eGain Advisor™ agent desktop that provides
- Personalized, proactive customer engagement
- Solve Button™ for easy access to contextual knowledge and AI-powered conversational guidance
BIG TRENDS IN CX
Gartner
89% of companies believe CX is their main basis for competition
CTIA
There will be 31 billion connected devices by 2023
Nielsen
56% of consumers would rather message a business than call
Forrester consumer survey
Inconsistent answers across channels, lack of knowledge among agents (and websites) are top customer service pain points
English 
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