eGain for Apple Business Chat

eGain customer service solution integrates with Apple Business ChatSolution highlights

  • Enable hundreds of millions of consumers on Apple iOS to interact with businesses through the Messages App
  • Leverage eGain AI to infer customer intent, power bot conversations through messaging, route escalations to contact center agents, and guide agents through messaging conversations
  • Provide immersive customer experiences with the rich features of Apple Business Chat Beta such as rich links, list pickers, date time pickers, Apple Pay, images, and iMessage extensions
  • Handle conversations, leveraging the powerful capabilities of eGain Advisor™ agent desktop that provides
    • Personalized, proactive customer engagement
    • Solve Button™ for easy access to contextual knowledge and AI-powered conversational guidance


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