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eGain for Apple Business Chat

eGain customer service solution integrates with Apple Business ChatSolution highlights

  • Enable hundreds of millions of consumers on Apple iOS to interact with businesses through the Messages App
  • Leverage eGain AI to infer customer intent, power bot conversations through messaging, route escalations to contact center agents, and guide agents through messaging conversations
  • Provide immersive customer experiences with the rich features of Apple Business Chat Beta such as rich links, list pickers, date time pickers, Apple Pay, images, and iMessage extensions
  • Handle conversations, leveraging the powerful capabilities of eGain Advisor™ agent desktop that provides
    • Personalized, proactive customer engagement
    • Solve Button™ for easy access to contextual knowledge and AI-powered conversational guidance

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BIG TRENDS IN CX

Gartner

89% of companies believe CX is their main basis for competition

Requests through consumer mobile messaging apps will exceed social media requests by 2019

Nielsen

56% of consumers would rather message a business than call

Forrester consumer survey

Inconsistent answers across channels, lack of knowledge among agents (and websites) are top customer service pain points

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