Press Releases

December 2022

December 01
eGain named as a supplier on the Crown Commercial Services G-Cloud framework

November 2022

November 14
eGain reports record revenue in first quarter of fiscal 2023, up 20% year over year

November 04
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2022

November 03
eGain to participate in the Annual ROTH Technology Event in New York on November 16, 2022

November 02
eGain to announce fiscal 2023 first quarter financial results on November 14, 2022

October 2022

October 03
eGain named a Representative Vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems

September 2022

September 28
Hypergrowth online retailer selects eGain Knowledge Hub™ to deliver wow experiences

September 20
Multinational fleet management company selects eGain Knowledge Hub™ to power digital-first customer service

September 15
Leading international airline selects eGain Knowledge Hub™ to elevate customer service

September 08
eGain reports 21% SaaS revenue growth for fiscal 2022 driven by increased demand for knowledge powered digital customer engagement solutions

September 07
eGain connects with IBM Watson Assistant for smarter service

August 2022

August 31
eGain Solve™ Conference ushers the renaissance of knowledge to empower agents and serve customers

August 30
eGain to announce fiscal 2022 fourth quarter and full year financial results on September 8, 2022

August 30
Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement

July 2022

July 21
eGain named a KMWorld AI 50 company

July 19
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content

June 2022

June 14
Contact center agents struggle with traditional desktop tools to handle customer queries, survey finds

June 10
eGain Knowledge Hub™ now available for Cisco Webex Contact Center

June 09
eGain clients shine in Newsweek’s Best Customer Service Survey yet again

May 2022

May 25
eGain announces schedule of investor conferences in June

May 05
eGain reports record revenue in third quarter of fiscal 2022, up 21% year over year

April 2022

April 28
eGain to announce fiscal 2022 third quarter financial results on May 5, 2022

March 2022

March 03
Wisconsin Department of Workforce Development selects eGain for knowledge-powered digital citizen engagement

February 2022

February 25
eGain to showcase financial coaching automation solution at CUNA GAC 2022

February 21
eGain to showcase AI knowledge innovation and client success at Mobile World Congress 2022

February 03
eGain reports record revenue in second quarter of fiscal 2022, up 20% year over year, and raises revenue guidance for full fiscal year

February 03
eGain Knowledge Hub receives ServiceNow Built on Now certification

January 2022

January 26
eGain to announce fiscal 2022 second quarter financial results on February 3, 2022

January 12
eGain Achieves FedRAMP Authorization with IRS Sponsorship

December 2021

December 31
eGain announces 2021 EMEA Partner Award winners

December 13
eGain announces 2021 NA Partner Award winners

December 13
eGain Knowledge Hub™ now available on Five9 CX Marketplace

November 2021

November 23
eGain to participate in the Benchmark Company Discovery One-On-One Virtual Investor Conference on December 2, 2021

November 16
Marquee eGain client bags KMWorld Reality Award for 2021

November 09
eGain reports record revenue in first quarter of fiscal 2022, up 13% year over year, and raises full year revenue guidance

November 02
eGain to announce fiscal 2022 first quarter financial results on November 9, 2021

November 02
eGain CEO to keynote at the KMWorld Connect Conference 2021

November 01
eGain Knowledge Hub™ now available on Genesys® AppFoundry™

October 2021

October 26
Hypergrowth UK auto insurance firm selects eGain for knowledge-powered customer engagement

October 22
US Insurance Giant Selects eGain Knowledge Hub™ to power Enterprise-wide Member Engagement

September 2021

September 07
eGain launches the Knowledge Hub, turbocharging digital transformation of customer engagement

September 01
eGain Reports 18% increase in SaaS revenue for fiscal 2021; topline growth driven by new customers and enterprise expansions

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