What Analysts Say About eGain Solutions
84% of contact center agents hate their tools, say industry analysts.
What if you could give them proactive guidance based on what they are doing, anticipating what they are likely to need next?
eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.
- VA proactively guides, coaches, and ensures compliance
- Provides assistance based on recognized intent and confidence
- Zero-click experience, wakes up and provides help when it needs to
- Leverages eGain’s AI, VA learns from its usage
- Offers usage and improvement insights through eGain Analytics