What Analysts Say About eGain Solutions
The Solution: Converse, Coach, Convert
eGain Sales Advisor enables agents to provide advice based on uncovering the needs of the customer through a dialog rather than overwhelming the customer with raw product information.
Virtual sales coach for self-service customers
Expand the benefits of the solution by extending its role in self-service. When deployed for customer self-service, it can provide the same conversational guidance to customers like a live human agent would. Moreover, the solution automates the follow-on coaching and nurturing process with virtual assistant, messaging, notifications, and analytics, all unified on the same platform for connected and consistent experiences, which will help close the sale and expand wallet share over time.
End-to-end solution for sales across self-service and human-assisted touchpoints from guided advice to follow-on coaching and nurturing
In-band, conversational and process guidance for sales, based on compliance with best practices and industry regulations, and powered by award-winning AI reasoning technology
In-band, conversational purchase guidance to customers, when deployed for self-service
Unified, connected, and consistent coaching and nurturing across customer touchpoints
Easy to deploy and manage
Get the engagement hub advantage
- Knowledge everywhere
- 360-degree customer context
- Rich, visual analytics
- Easy to deploy and manage