Sales Advisor

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What Analysts Say About eGain Solutions

Top score in the 2023 Gartner Critical capabilities report for the CRM customer engagement center for knowledge management + digital engagement + composable experience platform
Top score for “current offering” (that is, product) in the 2021 Forrester New Wave (most recent report) on Digital-First Customer Service

The Solution: Converse, Coach, Convert

Powered by proven, award-winning AI reasoning technology, knowledge, and contextual offers, eGain Sales Advisor™ makes all your sales agents as good as your best sales agents by providing in-band conversational and process guidance.

eGain Sales Advisor enables agents to provide advice based on uncovering the needs of the customer through a dialog rather than overwhelming the customer with raw product information.

Virtual sales coach for self-service customers

Expand the benefits of the solution by extending its role in self-service. When deployed for customer self-service, it can provide the same conversational guidance to customers like a live human agent would. Moreover, the solution automates the follow-on coaching and nurturing process with virtual assistant, messaging, notifications, and analytics, all unified on the same platform for connected and consistent experiences, which will help close the sale and expand wallet share over time.


End-to-end solution for sales across self-service and human-assisted touchpoints from guided advice to follow-on coaching and nurturing

In-band, conversational and process guidance for sales, based on compliance with best practices and industry regulations, and powered by award-winning AI reasoning technology

In-band, conversational purchase guidance to customers, when deployed for self-service

Unified, connected, and consistent coaching and nurturing across customer touchpoints

Easy to deploy and manage

Get the engagement hub advantage

  • Knowledge everywhere
  • 360-degree customer context
  • Rich, visual analytics
  • Easy to deploy and manage

Screenshot of eGain Guided Sales

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