eGain Chat
Learn how to turn your agents into super-agents with knowledge-powered AI tools
Improve agent experience, reduce training cost, and improve ESAT with real-time, proactive knowledge-powered AI guidance.
October 14-15, 2025
Hyatt Regency O’Hare, Chicago
eGain Chat enables your agents to assist customers in real-time, using AI and knowledge via text, audio, and video channels
Trusted answers from knowledge hub ensure quick, correct responses
GenAI drafts and personalizes responses to boost agent productivity
Comprehensive capabilities for messaging, chat, cobrowse, and video
#1 in the Gartner Critical Capabilities report for the Customer Engagement Center
Knowledge
management
AI
automation
Composable
architecture
Digital
engagement
Features
Automate agent responses with AI
Chat with customers securely, with ability to cobrowse
Handle text, audio, and video chats, with authentication
Enhance agent productivity with powerful knowledge base
Measure and manage team performance with rich analytics
Pricing
$25 /user /month
