The latest product innovations from eGain

Learn how WYCA and kForge help you go from unstructured content and conversations to scalable AI. We’ll show how WYCA reads conversations across your channels, groups similar questions together, and highlights the ones your customers care about most. You’ll see how to find gaps in your knowledge and decide where to focus, without customer data leaving your environment.

Getting content ready for AI usually means a long, manual migration. kForge automates this process by connecting your content sources and using agentic actions to convert formats, consolidate duplicate articles, and extract knowledge graphs. You’ll see how teams keep content in sync, route high-risk changes to subject matter experts, and trace every update back to its source.

How do you make sure your customers get the most accurate answers, no matter how they interact with you? Smart Evaluator tests answers before they go live, scores every AI interaction across channels, and tracks trends so you catch regressions early. We’ll also show how it spots patterns in failed questions and recommends specific fixes you can test before rolling them out.

AI Agent IVA answers callers in natural conversation using your trusted knowledge base. We’ll cover how it works with contact center platforms like Cisco, Amazon, and Genesys, and how it smoothly hands off to a live agent when a call needs further assistance.