What’s New in eGain 21
Gartner and Forrester consistently rate our solution #1 in knowledge-powered customer engagement. With eGain 21, we have raised the bar yet again! In eGain 21, we’ve organized our customer engagement…
Gartner and Forrester consistently rate our solution #1 in knowledge-powered customer engagement. With eGain 21, we have raised the bar yet again! In eGain 21, we’ve organized our customer engagement…
We are pleased to inform you that eGain just debuted in the Gartner CRM Customer Engagement Center Magic Quadrant (CEC MQ) for 2017, appearing as a “Niche Player”. If you…
eGain Digital+AI Day and 7-Up! When I think of our upcoming eGain Digital+AI Day, I’m reminded of the Seven-up Uncola commercials of yore. A perfect antidote to traditional conferences, this event…
If you are a click-and-mortar retailer, why would you not want your cash register to ring loudly on any one of these days? You can even have hybrid blockbuster days…
Yes, without some level of system consolidation in CRM, you’re going to have chaos. However, you don’t want to go from chaos to vendor bondage by rationalizing too much. This…
The gap between digital and voice capabilities persist Most business leaders and digital transformation executives I have met over the past year recognize the gap between their digital engagement capabilities…
Exony’s customers alone spend over $10 billion a year operating their contact centers. This high touch, high value (and, indeed, high cost) customer contact increasingly forms just a part of…