eGain debuts in the 2017 CRM Customer Engagement Center Magic Quadrant
We are pleased to inform you that eGain just debuted in the Gartner CRM Customer Engagement Center Magic Quadrant (CEC MQ) for 2017, appearing as a “Niche Player”. If you…
All posts in: Customer engagement
May 10, 2017
August 25, 2016
The Un-Conference for Digital Customer Engagement and Artificial Intelligence
eGain Digital+AI Day and 7-Up! When I think of our upcoming eGain Digital+AI Day, I’m reminded of the Seven-up Uncola commercials of yore. A perfect antidote to traditional conferences, this event…
November 22, 2015
With a shopper engagement hub, you can thrive on Black Friday, Cyber Monday, and even Social Saturday, Tablet Tuesday, or Anything Any day
If you are a click-and-mortar retailer, why would you not want your cash register to ring loudly on any one of these days? You can even have hybrid blockbuster days…
January 23, 2015
When it comes to consolidating CRM systems, remember President Bush Senior’s advice: “Be Prudent”
Yes, without some level of system consolidation in CRM, you’re going to have chaos. However, you don’t want to go from chaos to vendor bondage by rationalizing too much. This…
July 30, 2014
A big challenge and a bigger opportunity
The gap between digital and voice capabilities persist Most business leaders and digital transformation executives I have met over the past year recognize the gap between their digital engagement capabilities…
July 30, 2014
Changing the game
Exony’s customers alone spend over $10 billion a year operating their contact centers. This high touch, high value (and, indeed, high cost) customer contact increasingly forms just a part of…
The Un-Conference for Digital Customer Engagement and Artificial Intelligence
eGain Digital+AI Day and 7-Up! When I think of our upcoming eGain Digital+AI Day, I’m reminded of the Seven-up Uncola commercials of yore. A perfect antidote to traditional conferences, this event…
With a shopper engagement hub, you can thrive on Black Friday, Cyber Monday, and even Social Saturday, Tablet Tuesday, or Anything Any day
If you are a click-and-mortar retailer, why would you not want your cash register to ring loudly on any one of these days? You can even have hybrid blockbuster days…
When it comes to consolidating CRM systems, remember President Bush Senior’s advice: “Be Prudent”
Yes, without some level of system consolidation in CRM, you’re going to have chaos. However, you don’t want to go from chaos to vendor bondage by rationalizing too much. This…
A big challenge and a bigger opportunity
The gap between digital and voice capabilities persist Most business leaders and digital transformation executives I have met over the past year recognize the gap between their digital engagement capabilities…
Changing the game
Exony’s customers alone spend over $10 billion a year operating their contact centers. This high touch, high value (and, indeed, high cost) customer contact increasingly forms just a part of…