Author: Anand Subramaniam

June 26, 2023

AI-Powered Coaching: Financial Therapist and Savior For Your Beleaguered Customer (and Business)

Consumers are experiencing financial stress--70% feel it with less than half of them having any kind of emergency funds, according to a CNBC survey published in April 2023. Among the…

Continue ReadingAI-Powered Coaching: Financial Therapist and Savior For Your Beleaguered Customer (and Business)
September 6, 2021

Knowledge management for the contact center: The secret behind successful digital CX transformation

The Forrester CX Index reports have been sounding like a broken record year after year. Not a single company offered “excellent customer service,” the index dropped, or it barely moved,…

Continue ReadingKnowledge management for the contact center: The secret behind successful digital CX transformation
Skip to content