Customer Experience Events, Fall 2021
Join eGain CEO and the CxO of premier client at KMWorld keynote on digital transformation Want to hear about knowledge-powered digital transformation at scale? Join eGain CEO, Ashu Roy, and…
The new digital customer engagement imperative for the new (ab)normal
Why more with digital now COVID-19, aka Coronavirus, has literally and figuratively changed the meaning of the tech marketing cliché, “digital or death.” Consumers are still very wary of…
eGain COVID-19 Offer to tame customer service spike
Did you know that we are offering a virtual assistant solution that delivers quick value as it helps businesses handle soaring demand for customer service, triggered by Covid-19? Unlike bait-and-switch…
Customer experience in the time of Coronavirus aka COVID-19
At last count, more than 247K persons had been infected by the novel coronavirus (COVID-19) in 172 out of 195 countries worldwide. More than 10,000 have already died from complications…
We knew we were #1 at what we do. Nice to know that a top IT analyst firm agrees!
We provide omnichannel customer engagement software, powered by knowledge. According to Gartner’s just-published critical capabilities report on customer engagement, our average score for digital engagement and knowledge management at 4.5…
Mission Possible (Thanks to eGain!): Tax Paying Can Be Less Taxing
It is that time of the year in the US, and to quote President William Jefferson Clinton, “we feel the pain”. Tax season means high stress, missing documents, lots of…
Trafalgar Square Pigeons Coo No More (No, we didn’t mean to tweak nature!)
About a year ago, we wrote a short story about the Trafalgar Square pigeons and eGain World London. Here’s what just happened: eGain World came back as eGain Digital Day London…
Want to turbocharge web sales this holiday season? Go on a (mystery) shopping spree now!
If you are a retailer, the holiday season is when the rubber meets the road. I’m sure your sales and market share goal has been upped a notch or two…
With a shopper engagement hub, you can thrive on Black Friday, Cyber Monday, and even Social Saturday, Tablet Tuesday, or Anything Any day
If you are a click-and-mortar retailer, why would you not want your cash register to ring loudly on any one of these days? You can even have hybrid blockbuster days…
It was two days of roller coaster emotions for the Trafalgar Square pigeons!
The pigeons were being their usual selves – happy and doing whatever they do but turned really unhappy on February 10th morning. I’d feel the same way if crowds of…
