No more IVR music? Music to my ears!
According to Accenture’s Global Consumer Pulse Survey, being “put on hold for a long time” was extremely frustrating or frustrating for 84% of consumers surveyed. As though waiting for the…
All posts in: Self-service
June 23, 2016
June 12, 2015
Today’s Web Self-Service Creates Delight – For Masochists!
Leading furniture retailer Search: Sofa with foot-rest Answer: No results found. Were you looking for sofa with forest? Leading satellite TV operator Search: Blurred video Answer: No document matched your…
September 2, 2014
Sam Jackson (and now Martin Scorsese), you are easily impressed
If your DVR has been malfunctioning lately, you might have actually seen some TV ads rather than skipping them with a vengeance. Ergo, I happened to see an ad that…
Today’s Web Self-Service Creates Delight – For Masochists!
Leading furniture retailer Search: Sofa with foot-rest Answer: No results found. Were you looking for sofa with forest? Leading satellite TV operator Search: Blurred video Answer: No document matched your…
Sam Jackson (and now Martin Scorsese), you are easily impressed
If your DVR has been malfunctioning lately, you might have actually seen some TV ads rather than skipping them with a vengeance. Ergo, I happened to see an ad that…