Pragmatic AI for Private Equity: Protecting Customer Value While Transforming Cost Structures
Executive Summary Private equity firms face a distinctive and high-stakes challenge when operating portfolio companies with established brands and loyal customer bases: how to transform legacy, labor-intensive cost structures through…
Jensen’s Five-Layer AI Stack Is Missing One Critical Ingredient
Jensen Huang knows how to simplify complexity. At GTC 2026, he described the AI stack as a five-layer cake: Energy, Chips, Infrastructure, Models, and Applications. Clean. Memorable. Useful. But there's…
Breaking Through AI ROI Barriers: How eGain Composer Transforms CX Automation
The promise of AI in customer experience automation has captivated enterprises worldwide. Yet for every success story, there are countless organizations struggling to extract meaningful returns from their AI investments.…
The Hidden Asset on Your Balance Sheet: Why CEOs Must Champion Knowledge Stewardship Now
By Ashu Roy, CEO, eGain There's a blind spot in most boardrooms today, and it's costing enterprises their competitive edge in the AI era. Despite decades of digital transformation, most…
Completing the CPG AI Vision: Bridging the Intelligence Gap with eGain AI Knowledge HubTM and AI Agents
Consumer packaged goods leaders face an unprecedented knowledge challenge: harnessing institutional expertise scattered across systems, continents, and millions of daily customer interactions. Industry response has been impressive—Proctor & Gamble investing…
Successful AI Implementations in Financial Services Start With Trusted Knowledge
Enterprise knowledge bases are the invisible infrastructure that drives every critical business operation in financial services. When customer service representatives answer questions, when compliance officers validate procedures, when advisors guide…
Learnings From A Brief History of AI and Knowledge Management
Today's AI excitement feels unprecedented—every company racing to integrate large language models, billions in investment, and breathless predictions about transformation. But we've been here before. The current wave of AI…
Closing Strong: eGain’s Q4 2025 Results Showcase AI CX Automation Momentum
As we wrap up fiscal 2025, I'm excited to share results that demonstrate the strength of our AI knowledge platform and the tremendous opportunity ahead in AI customer experience automation.…
