Home
Authors
Subscribe
eGain.com

Search for:

Home
Authors
Subscribe
eGain.com

Author:

This author has written 0 articles

Home » Archives for eGain

It seems we can’t find what you’re looking for.

Search for:

Recent Posts

The new digital customer engagement imperative for the new (ab)normal
eGain COVID-19 Offer to tame customer service spike
Customer experience in the time of Coronavirus aka COVID-19
Improving call center metrics with knowledge management
We knew we were #1 at what we do. Nice to know that a top IT analyst firm agrees!

ARCHIVES

2020
2019
2018
2017
2016
2015
2014

AUTHORS

Anand Subramaniam
Ashu Roy
eGain
eGain Content Team
John Connors
Meenakshi Sharma
Rex Dorricott
Shalini Sinha

Categories

Agent experience
Analytics
Artificial Intelligence
Cloud
Cloud-based customer engagement
Contact center customer service
Customer engagement
Customer experience
Customer service
Digital engagement
Innovation
Knowledge management
Self-service

Tags

agent desktop agent experience agent knowledge AI analytics artificial intelligence award call center chatbot cloud conference contact center coronavirus covid-19 CRM Customer Engagement Center Magic Quadrant customer engagement customer engagement hub customer experience customer service digital by default digital customer engagement digital experience egain solve Forrester CX Index Gartner gartner mq government-to-customer service innovation knowledge knowledge management maintenance downtime metrics niche player omnichannel customer engagement omnichannel customer service pain points partnership retail SaaS SLA search shopper engagement survey tax payer experience virtual assistant web self-service

Privacy policy

Proudly powered by WordPress

Alto by Pixel Union.