10 Use-Cases for Leveraging Generative AI for Better CX and AX (Agent Experience)
Generative AI, in the form of OpenAI’s ChatGPT and other tools, is very much in the public eye at the moment. As a consumer searching for content or ideas, generative…
Knowledge in the Flow of Work: The Essential Complement to Training in the Hybrid Workplace
“For nearly two years, companies have complained that they are caught in an unending cycle of hiring and training workers, only to see them leave in a matter of weeks…
Knowledge Management: The Secret Sauce for Workforce Multiskilling at Scale
What if your employees were not only jacks of many skills but also masters of them? This approach will give employees opportunities to wear a variety of hats and provide…
