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Recent Posts

  • Financial Coaching for Everyone!
  • The new digital customer engagement imperative for the new (ab)normal
  • eGain COVID-19 Offer to tame customer service spike
  • Customer experience in the time of Coronavirus aka COVID-19
  • Improving call center metrics with knowledge management

ARCHIVES

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                  AUTHORS

                  • Anand Subramaniam
                  • Ashu Roy
                  • eGain Content Team

                  Categories

                  • Agent experience
                  • Analytics
                  • Artificial Intelligence
                  • Cloud
                  • Cloud-based customer engagement
                  • Contact center customer service
                  • Customer engagement
                  • Customer experience
                  • Customer service
                  • Digital engagement
                  • Innovation
                  • Knowledge management
                  • Self-service

                  Tags

                  agent desktop agent experience agent knowledge AI analytics artificial intelligence award call center chatbot cloud conference contact center coronavirus covid-19 CRM Customer Engagement Center Magic Quadrant customer engagement customer engagement hub customer experience customer service digital by default digital customer engagement digital experience egain solve Forrester CX Index Gartner gartner mq government-to-customer service innovation knowledge knowledge management maintenance downtime metrics niche player omnichannel customer engagement omnichannel customer service pain points partnership retail SaaS SLA search shopper engagement survey tax payer experience virtual assistant web self-service
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