Posts filed under knowledge management

July 27, 2022

Agent Experience is Missing an Ingredient

Add knowledge management to your recipe for resolving agent experience woes “Knowledge Management (KM) is the #1 technology for enhancing the three main customer service perspectives of operational performance, customer…

October 19, 2021

What’s New in eGain 21

Gartner and Forrester consistently rate our solution #1 in knowledge-powered customer engagement. With eGain 21, we have raised the bar yet again! In eGain 21, we’ve organized our customer engagement…

November 13, 2018

A midautumn day’s dream

Imagine your prospects and customers engaged in meaningful conversations with you across channels of their convenience—Facebook, Twitter, Blogs, Web, Email, Chat, Phone, or Face-to-face. Anytime, Anywhere, Anyway. Imagine all conversations…

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