Artificial Intelligence

Unlocking the Power of Knowledge Management: eGain Knowledge Academy’s “Knowledge Insights & Best Practices” Certification Program

Are you ready to embark on a transformative journey into the world of Knowledge Management? At eGain Knowledge Academy, we’re excited to introduce our comprehensive certification program, “Knowledge Insights & Best Practices.” Offered by eGain University™, it is a self-paced program, available online. It is designed to equip you with the skills and knowledge needed to excel in the white hot field of Knowledge Management (KM). Whether you’re an aspiring Knowledge Manager or a seasoned professional, our program offers a wealth of valuable insights and strategies to enhance your expertise.

Why Knowledge Management Matters

In today’s rapidly evolving digital landscape, information is king, and the ability to effectively manage and leverage knowledge can make or break an organization. That’s where modern KM comes in. It’s not just about storing data; it’s about harnessing the full potential of knowledge–information and AI-powered knowhow–making it accessible, usable, and valuable to your organization.

The Knowledge Academy is the first-of-its-kind to create a global community of modern knowledge management practitioners. Our “Knowledge Insights & Best Practices” certification program is your key to mastering the art of modern KM. Based on hundreds of successful projects over more than 20 years, this program offers a series of courses each addressing crucial aspects of KM that are essential for success.

What is the Knowledge Academy?

The goal of eGain Knowledge Academy is to create a community of KM experts, who can leverage the best of technology and best practices for quick value creation. It has been designed to educate business and IT professionals on the what, why, and how of knowledge and AI modernization for business transformation, as well as educate members on storytelling to showcase results from KM. Knowledge Academy provides a one-of-a-kind, open online training on a value-focused approach to KM with optional certification.


Here are the courses that make up this program:

1. Knowledge Opportunities

  • Overview: This course provides a comprehensive guide to maximizing knowledge opportunities. You’ll gain insights into knowledge management challenges, approaches, and strategies to make informed decisions.
  • Key Takeaways: Prioritize knowledge opportunities, integrate knowledge systems effectively, and build a strong foundation for future projects.
  • Duration: 45 minutes

2. Qualification

  • Overview: Dive deep into ongoing qualification in Knowledge Management projects. Understand the economic impact and learn how to engage stakeholders effectively.
  • Key Takeaways: Enhance qualification skills, understand economic considerations, and promote effective collaboration among stakeholders.
  • Duration: 1 hour

3. Design

  • Overview: Explore the importance of design in Knowledge Management. Learn user-centered design principles, avoid common pitfalls, and continuously improve knowledge systems.
  • Key Takeaways: Develop user-centric design expertise, avoid design pitfalls, master testing and measurement, and embrace continuous improvement.
  • Duration: 45 minutes

4. Stakeholder Groups

  • Overview: This course focuses on implementing a knowledge base within an organization and emphasizes managing change effectively.
  • Key Takeaways: Develop a holistic approach to change management, engage users, and ensure long-term success.
  • Duration: 30 minutes

5. Working with Users

  • Overview: Explore the dynamics of working harmoniously with users in Knowledge Management projects. Understand the importance of user engagement.
  • Key Takeaways: Develop a user-centric mindset, master transparent communication, and identify change champions.
  • Duration: 45 minutes

6. Working with the Business

  • Overview: Learn how to collaborate effectively with the business aspect of organizations in Knowledge Management projects.
  • Key Takeaways: Strengthen collaboration skills, understand business objectives, and mitigate risks.
  • Duration: 45 minutes

7. Working with the Project Team

  • Overview: Master the art of collaboration with project teams in Knowledge Management initiatives.
  • Key Takeaways: Enhance collaboration skills, navigate varying objectives, and ensure project success.
  • Duration: 45 minutes

8. Adoption

  • Overview: Dive into the critical realm of knowledge adoption. Learn strategies to ensure users enthusiastically embrace knowledge solutions.
  • Key Takeaways: Develop effective adoption strategies, understand project stages, and prioritize user engagement.
  • Duration: 45 minutes

Join Today!

Our “Knowledge Insights & Best Practices” certification program offers many benefits to individuals and organizations focused on KM:

  • Make the business case for modern KM
  • How to make your KM projects successful.
  • Make informed decisions about opportunities for knowledge-powered value creation.
  • Leverage your KM systems to the fullest.
  • Gain confidence to manage challenges and overcome barriers to adoption along the way.
  • Foster user adoption and maintain high engagement over time.
  • Create a knowledge-based culture in your organization.

Upon completion of the program, you’ll obtain a certificate from the Knowledge Academy as well as a badge that can be shared across social platforms such as LinkedIn and Facebook. You’ll quickly and easily be able to showcase your expertise in AI-infused, modern knowledge management across your networks.

Don’t miss this opportunity to unlock the full potential of KM. Join us at the eGain Knowledge Academy and take the first step toward becoming a leader in this dynamic field. Enroll today to get going!

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