Author: Anand Subramaniam

Juli 27, 2022

Agent Experience is Missing an Ingredient

Add knowledge management to your recipe for resolving agent experience woes “Knowledge Management (KM) is the #1 technology for enhancing the three main customer service perspectives of operational performance, customer…

März 2, 2021

Financial Coaching for Everyone!

Banking, Financial Services, and Insurance (BFSI) companies  have long known that consumer financial wellness is their own financial wellness. After all, if consumers are better off financially, they can buy…

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