Sorry, Kaplan and Norton, you need to invent an “unbalanced scorecard” for knowledge-powered contact centers!
We understand the need for tradeoffs in performance metrics to balance the proverbial scorecard. However, there are some technologies that transform business, creating value tides that lift all “metric boats”.…
Today’s Web Self-Service Creates Delight – For Masochists!
Leading furniture retailer Search: Sofa with foot-rest Answer: No results found. Were you looking for sofa with forest? Leading satellite TV operator Search: Blurred video Answer: No document matched your…
We’re constantly running out of caps (and it’s a good problem to have)!
Over the years, eGain has been consistently recognized a leader by IT’s “Judge Judies” (i.e., industry analysts) when it comes to product capabilities, completeness of vision, and ability to execute.…
