Customer experienceCustomer serviceKnowledge management

We’re constantly running out of caps (and it’s a good problem to have)!

Over the years, eGain has been consistently recognized a leader by IT’s “Judge Judies” (i.e., industry analysts) when it comes to product capabilities, completeness of vision, and ability to execute. Most recently, this recognition came from Info-Tech Research Group, one of the leading IT analyst firms, for our customer service knowledge management solution. We were rated a “champion” with a #1 rating for our product capabilities, and as importantly (if not more!), a #1 rating for value delivered to the customer!

According to the report, “eGain shines in both traditional features and newer market trends alike,” and gets the Value Award for being “the product that offers most bang-for-the-buck with its comprehensive set of features and solid vendor credentials.” Here’s the problem and it’s a good one to have. Our caps are overloaded with feathers, and we constantly run out of them as we keep adding new feathers to them! Time to go cap-shopping again!

eGain suite gets the Info-Tech Champion award and the Value Award


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