Telecom
89%
companies believe customer experience will be the primary basis for competition by 2016
$220
is the cost a company pays for one field visit
66%
of customers want companies to value their time
Vodafone, Virgin Media, Orange, Bell Aliant, 3 Italia, MTN, and Telecom Italia Mobile have one thing in common—they all rely on eGain’s proven and innovative customer service solutions
eGain solutions have been helping these telecom companies improve contact center effectiveness, reduce supply chain costs, maximize ROI on web self-service, and deliver consistently excellent customer experience.
Improve contact center effectiveness
- Increase first contact resolution rates
- Reduce agent training time
- Effectively support growing product portfolios
Reduce supply chain costs
Maximize ROI on web self-service
Deliver excellent customer service
- Improve service levels and Net Promoter Score (NPS)
- Offer 360-degree view of interactions and knowledge to customers, agents, store personnel, and field engineers
- Interact with customers through social media channels
eGain Knowledge has proved to be the single largest contributor to the operational efficiency that we have achieved in our contact centers.
Bell Telecom