HOME

eGain Chat

70%

call deflection rate achieved at a federal agency with chat software from eGain

$2.6 M

saved by a financial services company soon after it started using eGain’s chat software

<5 secs

is the wait time for chat requests on a wireless service provider’s website

Live Chat Software for Customer Service and Agent Experience

Why just chat when you can superchat

eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it is the industry’s only chat product to have been proven in both on-demand and on-site deployments for more than a decade.

An integral part of eGain’s customer engagement software suite, eGain’s live chat software integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. It offers endless sales and service opportunities when combined with companion products:

eGain’s chat and web collaboration solutions lead the industry in maturity, depth, and seamless integration with other interaction channels.

Standalone solutions perpetuate silos. And silos are a big no as the consumers coming to your website are omnichannel. Read why your website needs an omnichannel website chat software.

eGain Solve has been named a KMWorld
Trend-Setting Product for 2019. Again.

FEATURES

Customer Experience

Support for all popular browsers on the customer’s desktop

Support for mobile devices and multiple languages

Support for text, and one or both way audio and video chat

Text and video chat transcript can be saved and printed by or emailed to the customer

End-of-chat survey to elicit customer feedback

Display of  special messages and audio alerts in the case of off-hour requests, new messages, while waiting for agent to join chat, error during chat, etc.

Chat conferencing allowed between agents, supervisors, and customers in the middle of a session

Visitor details and navigation history are shown to agents to enable informed interactions

Customer Support

Agents can conduct 3-5 chats simultaneously

Easy toggling between text chat, video chat, and email inboxes for blended agents

Canned responses are available to agents to enable quick but well-written messages

Ability to set up multiple entry points for chat with related queues and resources for each

Scalable to suit any contact center or business demands

Completely integrated with all other eGain products OEM integration with Cisco contact center products

Watch how ubiquitous chat is in a customer’s shopping journey

And how eGain helps the shopper get to a positive outcome and a happy experience.

See eGain Chat in action

Request a Demo