News

PRESS RELEASES

DECEMBER 2022

December 01
eGain named as a supplier on the Crown Commercial Services G-Cloud framework

NOVEMBER 2022

November 14
eGain reports record revenue in first quarter of fiscal 2023, up 20% year over year

November 04
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2022

November 03
eGain to participate in the Annual ROTH Technology Event in New York on November 16, 2022

November 02
eGain to announce fiscal 2023 first quarter financial results on November 14, 2022

OCTOBER 2022

October 03
eGain named a representative vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems

SEPTEMBER 2022

September 28
Hypergrowth online retailer selects eGain Knowledge Hub™ to deliver wow experiences

September 20
Multinational fleet management company selects eGain Knowledge Hub™ to power digital-first customer service

September 15
Leading international airline selects eGain Knowledge Hub™ to elevate customer service

September 08
eGain reports 21% SaaS revenue growth for fiscal 2022 driven by increased demand for knowledge powered digital customer engagement solutions

September 07
eGain connects with IBM Watson Assistant for smarter service

AUGUST 2022

August 31
eGain Solve™ conference ushers the renaissance of knowledge to empower agents and serve customers

August 30
eGain to announce fiscal 2022 fourth quarter and full year financial results on September 8, 2022

August 30
Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement

JULY 2022

July 21
eGain named a KMWorld AI 50 company

July 19
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content

JUNE 2022

June 14
Contact center agents struggle with traditional desktop tools to handle customer queries, survey finds

June 10
eGain Knowledge Hub™ now available for Cisco Webex Contact Center

June 09
eGain clients shine in Newsweek’s Best Customer Service Survey yet again

MAY 2022

May 25
eGain announces schedule of investor conferences in June

May 05
eGain reports record revenue in third quarter of fiscal 2022, up 21% year over year

APRIL 2022

April 28
eGain to announce fiscal 2022 third quarter financial results on May 5, 2022

MARCH 2022

March 03
Wisconsin Department of Workforce Development selects eGain for knowledge-powered digital citizen engagement

FEBRUARY 2022

February 25
eGain to showcase financial coaching automation solution at CUNA GAC 2022

February 21
eGain to showcase AI knowledge innovation and client success at Mobile World Congress 2022

February 03
eGain reports record revenue in second quarter of fiscal 2022, up 20% year over year, and raises revenue guidance for full fiscal year

February 03
eGain Knowledge Hub receives ServiceNow Built on Now certification

JANUARY 2022

January 26
eGain to announce fiscal 2022 second quarter financial results on February 3, 2022

January 12
eGain Achieves FedRAMP Authorization with IRS Sponsorship

VIEW MORE PRESS RELEASES

PRESS CLIPPINGS

NOVEMBER 2022

November 28
Agent Experience Is the Weakest Link in the Experience Supply Chain
Smart Customer Service

November 03
2022 Readers’ Choice Award – Best Customer Experience and Support: eGain
KMWorld

November 03
KMWorld Readers’ Choice Award 2022 Winners
KMWorld

OCTOBER 2022

October 24
Knowledge dimensions: The many factors of knowledge management in the age of disruptive work
Deloitte

October 18
Are you ready to move beyond responding to service requests to coaching and guiding customers in areas of their interest?
CX In The Wild Podcast

October 18
Contact Center Knowledge Management: How to Select Vendors
NoJitter

October 12
CX Trending Down; KM and Other Technologies Can Help, eGain Solve Speakers Contend
Smart Customer Service

SEPTEMBER 2022

September 28
The Zacks Analyst Blog highlights AT&T, Baidu, Globalstar, and eGain
Nasdaq

September 26
Customer Wins for Agillic and Tealium, eGain, MoEngage, Talkdesk, and 8×8
Dash Network

September 21
How to create a personal banker for everyone
BAI

September 19
CRM Customer Engagement Center- Top Trending 2022
AnyTechTrial

September 07
eGain – Eliminating content, knowhow, and analytics silos, creating one trusted source for knowledge
KMWorld

September 01
How eGain Knowledge Hub is the perfect match for knowledge management with SharePoint
KMWorld

AUGUST 2022

August 18
Why Helping Banking Customers Change Their Mindsets Builds Lifelong Loyalty
Bain & Company – The Net Promoter System Podcast

August 03
eGain Knowledge Hub Joins with Microsoft SharePoint
Office Today

JULY 2022

July 28
The Looming Contact Center Agent Experience (AX) Crisis And What To Do About It
Forbes

July 19
eGain Knowledge Hub™ Connects with Microsoft SharePoint™ to Unleash Business Value from Content
CustomerThink

July 18
Add This Missing Ingredient to Your Agent Experience Initiatives
NoJitter

July 07
Chasing the Omnichannel Experience
KMWorld

July 07
KMWorld AI 50 2022: The Companies Empowering Intelligent Knowledge Management
KMWorld

July 07
AI 50 Trailblazer: eGain Knowledge Hub™ Transforms Customer, Agent, Author, Admin, and Business Experiences All at Once
KMWorld

JUNE 2022

June 30
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
CRM Magazine

June 27
New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester
DashNetwork

June 10
eGain Corporation Announces That eGain Knowledge HubTM Is Now Integrated with Cisco Webex Contact Center
MarketScreener

June 01
How To Beat The Megabanks
Forbes Finance Council

VIEW MORE PRESS CLIPPINGS

de_DE_formalGerman
Skip to content Contact us