News
PRESS RELEASES
MAY 2023
May 2
eGain to announce fiscal 2023 third quarter financial results on May 11, 2023
APRIL 2023
April 20
eGain releases “Knowledge Management For Dummies, eGain Special Edition” with John Wiley & Sons
April 18
KMWorld survey shows huge untapped potential for modern knowledge management across the enterprise
FEBRUARY 2023
February 15
eGain integrates with Microsoft Teams™ to boost employee productivity
February 14
eGain reports record revenue in second quarter of fiscal 2023
February 08
eGain delivers Instant Answers™ with generative AI, driving knowledge automation
February 01
eGain to announce fiscal 2023 second quarter financial results on February 14, 2023
DECEMBER 2022
December 01
eGain named as a supplier on the Crown Commercial Services G-Cloud framework
NOVEMBER 2022
November 14
eGain reports record revenue in first quarter of fiscal 2023, up 20% year over year
November 04
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2022
November 03
eGain to participate in the Annual ROTH Technology Event in New York on November 16, 2022
November 02
eGain to announce fiscal 2023 first quarter financial results on November 14, 2022
OCTOBER 2022
SEPTEMBER 2022
September 28
Hypergrowth online retailer selects eGain Knowledge Hub™ to deliver wow experiences
September 20
Multinational fleet management company selects eGain Knowledge Hub™ to power digital-first customer service
September 15
Leading international airline selects eGain Knowledge Hub™ to elevate customer service
September 07
eGain connects with IBM Watson Assistant for smarter service
AUGUST 2022
August 31
eGain Solve™ conference ushers the renaissance of knowledge to empower agents and serve customers
August 30
eGain to announce fiscal 2022 fourth quarter and full year financial results on September 8, 2022
August 30
Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement
JULY 2022
July 21
eGain named a KMWorld AI 50 company
July 19
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
JUNE 2022
June 10
eGain Knowledge Hub™ now available for Cisco Webex Contact Center
June 09
eGain clients shine in Newsweek’s Best Customer Service Survey yet again
MAY 2022
May 25
eGain announces schedule of investor conferences in June
May 05
eGain reports record revenue in third quarter of fiscal 2022, up 21% year over year
APRIL 2022
April 28
eGain to announce fiscal 2022 third quarter financial results on May 5, 2022
MARCH 2022
FEBRUARY 2022
February 25
eGain to showcase financial coaching automation solution at CUNA GAC 2022
February 21
eGain to showcase AI knowledge innovation and client success at Mobile World Congress 2022
PRESS CLIPPINGS
MAY 2023
May 4
Randolph-Brooks Federal Credit Union partners with eGain and GreenPath for AI-powered coaching automation
CUInsight
May 4
Augmenting CX and KM with ChatGPT technology
KMWorld
APRIL 2023
April 21
eGain and KMWorld: Knowledge Management Remains Untapped Across the Enterprise
DashNetwork
April 17
The State of Knowledge Management in 2023: Untapped Potential for Business Value
KMWorld
April 12
The Growing Need for Knowledge Management
BCStrategies
MARCH 2023
March 20
CX Innovator Series Report: 17 Leaders Provide Insights to Success and Predictions for the Future CX Market
DashNetwork
March 9
eGain Announces eGain Knowledge Hub Integration with Microsoft Teams Boosting Employee Productivity
Futurum
March 1
Knowledge in the Flow of Work: The Essential Complement to Training in the Hybrid Workplace
ATD
FEBRUARY 2023
February 20
eGain Announces Integration of Knowledge Hub with Microsoft Teams
DashNetwork
February 16
eGain Integrates With Microsoft Teams
CXM Today
February 15
eGain Integrates with Microsoft Teams
destinationCRM
February 10
Is ChatGPT Coming for the Contact Center?
NoJitter
February 09
Knowledge Management: The Secret Sauce for Workforce Multiskilling at Scale
ATD
February 09
eGain Instant Answers eases knowledge search pains
KMWorld
February 09
eGain Delivers Instant Answers with Generative AI, Driving Knowledge Automation
AiThority
February 08
News : eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
Contact Center World
February 08
eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
CRMXchange
February 08
eGain Releases Instant Answers with Generative AI
Smart Customer Service
February 08
Is business ready for ChatGPT?
Computer Weekly
JANUARY 2023
January 19
KM + Training = Super-Workforce
KM Institute
January 18
A-dec Expands Its Internal Intelligence
destinationCRM
January 18
Elevating the Contact Center Agent Experience (Ax) in the Hybrid Work Era
Execs In The Know
January 09
Knowledge and training: Peanut butter and jelly for the customer contact center toast
KMWorld
DECEMBER 2022
December 22
How ‘Albert’ transformed our knowledge-based contact centre solution
BT
December 08
Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
DashNetwork
NOVEMBER 2022
November 28
Agent Experience Is the Weakest Link in the Experience Supply Chain
Smart Customer Service
November 03
2022 Readers’ Choice Award – Best Customer Experience and Support: eGain
KMWorld
November 03
KMWorld Readers’ Choice Award 2022 Winners
KMWorld
OCTOBER 2022
October 24
Knowledge dimensions: The many factors of knowledge management in the age of disruptive work
Deloitte
October 18
Are you ready to move beyond responding to service requests to coaching and guiding customers in areas of their interest?
CX In The Wild Podcast
October 18
Contact Center Knowledge Management: How to Select Vendors
NoJitter
October 12
CX Trending Down; KM and Other Technologies Can Help, eGain Solve Speakers Contend
Smart Customer Service
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