PRESS RELEASES

SEPTEMBER 2023

September 25
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement

September 14
eGain reports fiscal 2023 fourth quarter and full year financial results

September 05
eGain to Announce Fiscal 2023 Fourth Quarter and Full Year Financial Results on September 14, 2023

AUGUST 2023

August 29
eGain Solve™ 2023 Ushers the Era of Knowledge Automation, Ignited by Generative AI

JULY 2023

July 20
eGain Partners with Talkdesk to Modernize Customer Service

JUNE 2023

June 27
eGain launches one-of-a-kind pilot program for generative AI

June 21
eGain launches first-of-its-kind Knowledge Academy to create global community of modern knowledge management practitioners

MAY 2023

May 17
eGain announces upcoming investor conferences

May 11
eGain reports fiscal 2023 third quarter financial results

May 4
Randolph-Brooks Federal Credit Union partners with eGain and GreenPath for AI-powered coaching automation

May 2
eGain to announce fiscal 2023 third quarter financial results on May 11, 2023

APRIL 2023

April 20
eGain releases “Knowledge Management For Dummies, eGain Special Edition” with John Wiley & Sons

April 18
KMWorld survey shows huge untapped potential for modern knowledge management across the enterprise

FEBRUARY 2023

February 15
eGain integrates with Microsoft Teams™ to boost employee productivity

February 14
eGain reports record revenue in second quarter of fiscal 2023

February 08
eGain delivers Instant Answers™ with generative AI, driving knowledge automation

February 01
eGain to announce fiscal 2023 second quarter financial results on February 14, 2023

DECEMBER 2022

December 01
eGain named as a supplier on the Crown Commercial Services G-Cloud framework

NOVEMBER 2022

November 14
eGain reports record revenue in first quarter of fiscal 2023, up 20% year over year

November 04
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2022

November 03
eGain to participate in the Annual ROTH Technology Event in New York on November 16, 2022

November 02
eGain to announce fiscal 2023 first quarter financial results on November 14, 2022

OCTOBER 2022

October 03
eGain named a representative vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems

SEPTEMBER 2022

September 28
Hypergrowth online retailer selects eGain Knowledge Hub™ to deliver wow experiences

September 20
Multinational fleet management company selects eGain Knowledge Hub™ to power digital-first customer service

September 15
Leading international airline selects eGain Knowledge Hub™ to elevate customer service

September 08
eGain reports 21% SaaS revenue growth for fiscal 2022 driven by increased demand for knowledge powered digital customer engagement solutions

September 07
eGain connects with IBM Watson Assistant for smarter service

AUGUST 2022

August 31
eGain Solve™ conference ushers the renaissance of knowledge to empower agents and serve customers

August 30
eGain to announce fiscal 2022 fourth quarter and full year financial results on September 8, 2022

August 30
Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement

JULY 2022

July 21
eGain named a KMWorld AI 50 company

July 19
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content

JUNE 2022

June 14
Contact center agents struggle with traditional desktop tools to handle customer queries, survey finds

June 10
eGain Knowledge Hub™ now available for Cisco Webex Contact Center

June 09
eGain clients shine in Newsweek’s Best Customer Service Survey yet again

MAY 2022

May 25
eGain announces schedule of investor conferences in June

May 05
eGain reports record revenue in third quarter of fiscal 2022, up 21% year over year

APRIL 2022

April 28
eGain to announce fiscal 2022 third quarter financial results on May 5, 2022

MARCH 2022

March 03
Wisconsin Department of Workforce Development selects eGain for knowledge-powered digital citizen engagement

FEBRUARY 2022

February 25
eGain to showcase financial coaching automation solution at CUNA GAC 2022

February 21
eGain to showcase AI knowledge innovation and client success at Mobile World Congress 2022

February 03
eGain reports record revenue in second quarter of fiscal 2022, up 20% year over year, and raises revenue guidance for full fiscal year

VIEW MORE PRESS RELEASES

PRESS CLIPPINGS

SEPTEMBER 2023

September 28
eGain Launches AssistGPT, a Knowledge Automation Assistant
CX Scoop

September 28
eGain AssistGPT automates knowledge for customer engagement
KMWorld

September 27
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
MarTech Edge

September 27
eGain Launches AssistGPT
destinationCRM

September 25
eGain Launches AssistGPT, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
MarTech Series

September 11
Government-Sector CX: How to Go from Cellar to Stellar
Smart Customer Service

AUGUST 2023

August 30
Utilities Sector CX: How to Go from Doldrums to Delightful
CX Scoop

August 15
Telco Sector CX: Go from Churn to Earn (and even Yearn!)
CustomerThink

August 7
eGain collaborates with Talkdesk to evolve customer service with AI-infused knowledge management
KMWorld

August 7
How To Win Over the 45 Million Customers Most Banks Neglect
The Financial Brand

August 4
Banks aim to improve customer experience for users online
TechTarget

JULY 2023

July 21
How the Talkdesk and eGain AI Initiative Modernises CX Expectations
CX Today

July 20
eGain Partners with Talkdesk
destinationCRM

July 12
The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
KMWorld

July 7
Generative AI For Customer Service: Best Practices For Success
Forbes

JUNE 2023

June 27
eGain Launches Pilot Program for Generative AI
Smart Customer Service

June 21
eGain Launches First-of-Its-Kind Knowledge Academy to Create Global Community of Modern Knowledge Management Practitioners
CustomerThink

June 21
eGain creates knowledge academy to support the knowledge management community
KMWorld

June 15
10 Ways Generative AI Can Improve Customer Experiences
destinationCRM

MAY 2023

May 4
Randolph-Brooks Federal Credit Union partners with eGain and GreenPath for AI-powered coaching automation
CUInsight

May 4
Augmenting CX and KM with ChatGPT technology
KMWorld

APRIL 2023

April 21
eGain and KMWorld: Knowledge Management Remains Untapped Across the Enterprise
DashNetwork

April 17
The State of Knowledge Management in 2023: Untapped Potential for Business Value
KMWorld

April 12
The Growing Need for Knowledge Management
BCStrategies

MARCH 2023

March 20
CX Innovator Series Report: 17 Leaders Provide Insights to Success and Predictions for the Future CX Market
DashNetwork

March 9
eGain Announces eGain Knowledge Hub Integration with Microsoft Teams Boosting Employee Productivity
Futurum

March 1
Knowledge in the Flow of Work: The Essential Complement to Training in the Hybrid Workplace
ATD

FEBRUARY 2023

February 20
eGain Announces Integration of Knowledge Hub with Microsoft Teams
DashNetwork

February 16
eGain Integrates With Microsoft Teams
CXM Today

February 15
eGain Integrates with Microsoft Teams
destinationCRM

February 10
Is ChatGPT Coming for the Contact Center?
NoJitter

February 09
Knowledge Management: The Secret Sauce for Workforce Multiskilling at Scale
ATD

February 09
eGain Instant Answers eases knowledge search pains
KMWorld

February 09
eGain Delivers Instant Answers with Generative AI, Driving Knowledge Automation
AiThority

February 08
News : eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
Contact Center World

February 08
eGain Delivers Instant Answers™ with Generative AI, Driving Knowledge Automation
CRMXchange

February 08
eGain Releases Instant Answers with Generative AI
Smart Customer Service

February 08
Is business ready for ChatGPT?
Computer Weekly

JANUARY 2023

January 19
KM + Training = Super-Workforce
KM Institute

January 18
A-dec Expands Its Internal Intelligence
destinationCRM

January 18
Elevating the Contact Center Agent Experience (Ax) in the Hybrid Work Era
Execs In The Know

January 09
Knowledge and training: Peanut butter and jelly for the customer contact center toast
KMWorld

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