News and Press

June 2025

June 4
A Trust Crisis in AI Implementation Exists as Organizations Rush to Deploy GenAI

KMWorld

June 3
Why AI Projects Fail: Groundbreaking Survey Uncovers Crisis of Trust in Underlying Content

eGain Press Release

May 2025

May 22
eGain – STATE OF AI 2025: MID-YEAR REPORT – Lack of Trusted Content Emerges as Achilles Heel – Survey

KMWorld

May 14
eGain Announces Third Quarter 2025 Financial Results

eGain Press Release

May 12
Using Tacit and Explicit Information for Productivity

KMWorld

May 07
eGain to Announce Fiscal 2025 Third Quarter Financial Results on May 14, 2025

eGain Press Release

May 01
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

CX Today

April 2025

April 28
AI Enhances Customer Service in Several Ways

Enterprise AI World

March 2025

March 19
eGain AI Agent for Contact Center makes every agent an expert

KMWorld

March 18
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance

eGain Press Release

March 18
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance

CustomerThink

March 18
eGain Launches AI Agent for Contact Center

Smart Customer Service

March 11
eGain to Participate in the Annual Roth Conference on March 17, 2025

eGain Press Release

February 2025

February 18
What’s Changed: Gartner Magic Quadrant for CRM Customer Engagement Centers

Solutions Review

February 13
eGain Announces Second Quarter 2025 Financial Results

eGain Press Release

February 10
KM & AI Summit 2025 keynote to showcase knowledge management and AI as the backbone for customer service success

KMWorld

February 06
eGain to Announce Fiscal 2025 Second Quarter Financial Results on February 13, 2025

eGain Press Release

January 2025

January 6
eGain Customers Share Their Experiences at the KMWorld Conference

KMWorld

January 6
KMWorld Conference Wrap-Up and Look Ahead

KMWorld

December 2024

December 17
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2024: The Rundown

CX Today

December 13
eGain Named a Visionary in the 2024 Gartner^® Magic Quadrant^™ for the CRM Customer Engagement Center

eGain Press Release

November 2024

November 22
Specialized Bicycles Rides with eGain

destinationCRM

November 19
KMWorld 2024 kicks off with a major focus on humans and AI working together

KMWorld

November 13
eGain to Showcase AI Knowledge Innovations and Best Practices at Stuttgart KM Days 2024

eGain Press Release

November 12
eGain Announces First Quarter 2025 Financial Results

eGain Press Release

November 08
eGain wins KMWorld Magazine’s Readers’ Choice Award for 2024

eGain Press Release

November 05
eGain to Announce Fiscal 2025 First Quarter Financial Results on November 12, 2024

eGain Press Release

November 04
KMWorld Readers’ Choice Award Winners 2024

KMWorld

October 2024

October 31
A Q&A with Ashu Roy, eGain’s CEO

destinationCRM

October 31
Need to Make Progress on Virtual Customer Assistance?

insurance Edge

October 29
eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24

eGain Press Release

October 15
AI knowledge thought leaders and practitioners to convene at eGain Solve 2024

eGain Press Release

October 14
Benefits of Investing in Emerging Technology for KM

APQC

October 10
Understanding the AI and KM Connection

APQC

September 2024

September 09
eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation

KMWorld

September 05
eGain Announces Fourth Quarter and Fiscal Year 2024 Financial Results; AI Knowledge Fuels New Logo Momentum

eGain Press Release

August 2024

August 28
eGain to Announce Fiscal 2024 Fourth Quarter and Full Year Financial Results on September 5, 2024

eGain Press Release

August 21
The Enterprise AI Sourcebook is Here

Enterprise AI World

August 14
eGain releases “Knowledge Management for Dummies, eGain 2nd Special Edition” with John Wiley & Sons

eGain Press Release

August 09
Ventana Research Announces the 17th Annual Digital Innovation Award Finalists

Venata Research

July 2024

July 26
Work at the Speed of Knowledge: Generative AI and the Future of Knowledge Management

APQC

July 26
Knowledge Management and Generative AI: Partners in Productivity

APQC

July 22
Introducing the 2024 ICMI Global Contact Center Awards Finalists

ICMI

July 8
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100

destinationCRM

July 8
The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

KMWorld

June 2024

June 14
Virginia529 Selects eGain AI Knowledge to Elevate Customer and Advisor Experience

eGain Press Release

June 13
eGain named a Representative Vendor in the 2024 Gartner^® Market Guide for Customer Service Knowledge Management Systems

eGain Press Release