eGain named a “Leader” in Web Interaction Management by CRM magazine

eGain recognized for innovation and customer satisfaction in “web interaction management” category of 2009 Service Awards

Mountain View, CA (April 13, 2009) – eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today announced that CRM magazine has named the company a “Leader” in the Web Interaction Management category of the 2009 Service Awards.

The selection was based on a combination of measures that included revenue, year-over-year growth, reputation in customer satisfaction, depth of functionality, and company direction.

“eGain was recognized as a leader because of its proven and sophisticated solution for web interaction management,” said David Myron, Editorial Director at CRM magazine. “eGain’s multichannel customer service solution is helping enterprise companies around the globe improve customer experiences while lowering contact center costs.”

eGain® Service™ is the industry’s most comprehensive customer interaction hub (CIH) software suite. Based on the concept of a common foundation for customer service management, eGain CIH centralizes multichannel customer interactions, knowledge bases, business rules, workflow, analytics, and administration in one platform. This approach dramatically improves customer experience and contact center performance, while reducing total cost of ownership (TCO). Available on-site or on-demand, eGain Service includes award-winning suites for contact center customer service management and web experience management, including applications for call tracking and resolution, knowledge management, multimodal web self-service including chatbots, email management, chat, web collaboration, notifications, service fulfillment and point-of-service marketing™. Additional information can be found at: https://www.egain.com/products/multichannel-service.asp.

“eGain is a pioneer in the arena of web interaction management with 14 years of experience in this domain,” said Ashu Roy, Chairman and CEO of eGain. “We are honored to receive this award from CRM magazine in recognition of this track record.”

An expanded version of the results have been published in the April 2009 issue of CRM magazine—available in print and in digital format.

About CRM magazine

CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at http://www.destinationCRM.com, or on Twitter at @CRM (http://twitter.com/CRM) and @destinationCRM (http://twitter.com/destinationCRM). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.

About eGain

eGain (OTC BB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in North America, EMEA, and APAC. To find out more about eGain, visit www.eGain.com or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).


eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.


Media contact:

Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com