Customer pain is overwhelmingly about not finding that one right answer
Digital CX initiatives often fail because of a key missing ingredient—knowledge. There’s a crying need in businesses of all sizes for a “modern knowledge brain” to match their “digital body.” Powered by AI reasoning, ML, Natural Language Processing, and analytics, eGain Knowledge Hub™ is a rich, one-stop knowledge management solution for the digital-first, remote-first era. Among the benefits are:
- Knowledge harmony created by centralizing 360 customer context, omnichannel content, profiled access, personalization, search methods, conversational guidance, and analytic insight into one platform
- Assured customer service and agent confidence with the single right answer to customer questions
- Consistency and process compliance at scale across touchpoints
- Rich functionality out of the box for quick business value—say goodbye to multi-year development, customization, and integration projects with toolkits
- Easy governance, insights, and optimization
Kundenerfolg in großem Maßstab
BT hat mit eGain Knowledge for Contact Centers seinen Kundenservice für Tausende von Contact Center-Agenten und Hunderte von Filialen umgestaltet.
Gartner quote: Kraus, et al. 2021 “Delivering Relevant Content and Knowledge to Customers is Key to Great Customer Service.” Gartner, Inc.
Download the Gartner Market Guide for Customer Service Knowledge Management Systems, Sep 2022