FedRAMP Government Security Advisor


Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If for you work is fun, talk to us. We will not waste your time.


Location: Sunnyvale/Tampa/US


  • Review system designs and architectures and make security-related recommendations based on NIST guidelines
  • Review security policies and procedures for the FedRAMP services, including the SSP and the appendixes of the SSP
  • FedRAMP compliance management including MAX.gov submissions, ConMon, POA&M management
  • Execute risk assessments and internal audits
  • Track findings and work with teams to remediate risks
  • Liaise with government agencies on both technical and security matters

Education and Experience

  • Successfully implemented and maintained a FedRAMP Moderate environment
  • 5+ years’ experience in a federal government information security-related role
  • In depth understanding of NIST Moderate controls, including 800-53 r4, 800-160, 800-171, 800-218
  • Knowledge of Azure and AWS services and security models for government services
  • 5 years’ experience conducting security control assessments or audits
  • Bachelor’s degree in information systems, Information Technology, Computer Science (or professional experience working in Enterprise IT) or equivalent experience
  • Deeply familiar with compliance standards
  • Experience with firewall technologies, IPS/IDS tools, OWASP, vulnerability scanning tools, and other infrastructure security tools
  • Experience with risk management methodologies and frameworks
  • Strong analytical, strategic, communication (verbal and written), and project management skills
  • Ability to work with multiple customers, context-switch, learn fast, and communicate well


  • Professional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or other similar certification

Our Hiring Process is “Easy with eGain”

Step 1: Online test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 45 minutes)

Step 3: Selection: You will receive a written offer, if selected, within 3 days of the interview.

Next Step

Email your resumé to achille@egain.com with the position title “FedRAMP Government Security Advisor” in the email subject.


Skip to content Contact us