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Engineer I, Solutions Success

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Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

POSITION:  ENGINEER I, SOLUTIONS SUCCESS

Location: Pune, India

Duties/Responsibilities

  • Independently diagnose, troubleshoot, debug and resolve functional issues reported by customers.
  • Work closely with in-house Product Development, Professional Services, QA and Product Management departments to resolve assigned customer issues within the agreed SLA
  • Provide support to eGain product on J2EE platform.
  • Willingness to work in Application support and production support environments.
  • Should have the capability of debugging.
  • Should have the ability to interact effectively with global customers and the team.

Education and Experience

  • BE / BTech
  • Application Servers: WildFly, Jetty, JBoss. JDK: JDK 8, Open JDK11
  • J2EE technologies: Java, JSP, JS, JMS, Servlets
  • Scripts: JavaScript, Angular JS. ActiveMQ, HornetQ
  • MSSQL 2014, MSSQL 2016: Standard, Enterprise
  • Knowledge of Java, JavaScript, JSP, Eclipse, Net Bean, and Database is preferable.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Engineer I, Solutions Success” in the email subject.

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