Business Development Manager


Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


Location: Remote, US
Experience: 4+ Years of experience

Job Summary

As a Business Development Manager at eGain, you will play a crucial role in driving our sales initiatives by qualifying inbound marketing leads. You will use the MEDIC sales qualification methodology to ensure that leads handed over to our Client Directors are high quality and have a strong potential for conversion.


  • Lead Qualification:

o   Analyze inbound leads with MEDDIC.

o   Customize presentations and document needs.

o   Nurture leads, conduct eGain demos.

o   Hand off qualified leads, and manage mid-market opportunities.

  • Collaboration:

o   Coordinate with marketing.

o   Provide feedback, and collaborate with Client Directors.

  • Market Research:

o   Maintain accurate records.

o   Track metrics, and analyze trends.

  • Market Research:

o   Stay updated on trends, and competitors.

o   Use insights for qualification.

  • Continuous Improvement:

o   Refine the process, and learn continuously.

Education and Experience

  • Bachelor’s degree with proficiency in Microsoft Office Suite.
  • Sales or business development background, preferably in SaaS or tech.
  • Strong communication, analytical, and interpersonal skills.
  • Comfortable in fast-paced environments.
  • Self-motivated with a focus on results.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

  • Aptitude section
  • Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Business Development Manager” in the email subject.


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