According to Gartner, organizations at advanced stages of digital transformation will find that poor customer experience is their biggest barrier to further success.
A Forrester Consulting consumer survey revealed that lack of knowledge across contact center agents and self-service systems is the biggest barrier to getting good customer service.
Powered by AI reasoning, ML, Natural Language Processing, and analytics, eGain Knowledge Hub™, a rich, one-stop knowledge management solution for the digital-first, remote-first era fills a huge gap in digital customer engagement, while eliminating chaos from islands of knowledge and customer context.
Let us help you fill this knowledge gap with a risk-free production pilot of eGain Knowledge Hub.
Experience the difference with no upfront commitment!
Your use case
Knowledge for agent assistance (eGain Knowledge Desktop, eGain Knowledge embedded/ integrated to existing customer desktops)
Knowledge for self-service (Web Self-Service or Conversational Self-Service)
Our risk-free production pilot offer
Our eGain Knowledge Hub™, our cloud
Two weeks of discovery and configuration
Two weeks of operation
Then you decide: Continue or quit
No cost, no catch, no commitment
“Good speed to implementation from the (Innovation in 30 days) program.” – Multibillion dollar utilities client
“(We could) test a highly viable solution (with the Innovation in 30 days program) in a real world scenario. Allowed us to get to critical mass quickly.” – Hypergrowth SaaS client