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Knowledge Management Software Risk-Free Pilot

eGain Innovation in 30 Days™ for Knowledge

  • According to Gartner, organizations at advanced stages of digital transformation will find that poor customer experience is their biggest barrier to further success.
  • A Forrester Consulting consumer survey revealed that lack of knowledge across contact center agents and self-service systems is the biggest barrier to getting good customer service.

Powered by AI reasoning, ML, Natural Language Processing, and analytics, eGain Knowledge Hub™, a rich, one-stop knowledge management solution for the digital-first, remote-first era fills a huge gap in digital customer engagement, while eliminating chaos from islands of knowledge and customer context.

Let us help you fill this knowledge gap with a risk-free production pilot of eGain Knowledge Hub.

 

Experience the difference with no upfront commitment!

Your use case

  • Knowledge for agent assistance (eGain Knowledge Desktop, eGain Knowledge embedded/ integrated to existing customer desktops)
  • Knowledge for self-service (Web Self-Service or Conversational Self-Service)

Our risk-free production pilot offer

  • Our eGain Knowledge Hub™, our cloud
  • Two weeks of discovery and configuration
  • Two weeks of operation
  • Then you decide: Continue or quit
  • No cost, no catch, no commitment

What Analysts Say About eGain Solutions: Top score in 2021 Gartner critical capabilities report and top score for current product offering in Forrester New Wave